
Ratings & Reviews for Rubbermaid 13 Gallon Rectangular Touch Top Wastebasket with LinerLock
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers are overwhelmingly dissatisfied with this trash can, with most reporting the lid fails to stay closed—a critical flaw appearing within weeks or months of purchase. Many describe the lid popping open spontaneously and resort to placing weights on top to keep it shut. Reviewers cite a broken or poorly designed latch mechanism and express frustration that replacement lids are unavailable online. A small group praises the stainless steel appearance and one-handed operation, but nearly all qualify praise with "if only the latch worked." Overall, customers consider it a waste of money despite initial brand expectations.
Customer review summary generated by AI, including incentivized reviews.NEW LID DESIGN IS STEP BACKWARD
Would Not RecommendI purchased one of these 6 years ago. It had metal bag retainers that restricted the removal of the bag and fell out constantly. That was the only downside to this product. This year, I purchased another one and to my surprise, the bag retainer was upgraded. Most unfortunately, the new design of the lid is terrible and annoying. It never stays closed! It keeps popping up, no matter whether it is a new bag or slightly filled. Seeing how this problem didn't exist before, the product doesn't delive...
From Rubbermaid.com
Waste of my Money
Would Not RecommendJust bought this garbage can in white thinking I was getting a good deal on a nice looking garbage can for the kitchen, got it home, put a bag in it and no matter what I do the cover won't stay shut, which was the main reason for buying one with a cover i looked all over the can and nothing is broken or out of place, needless to say I wont be buying another one to replace it, good deal or not!
From Rubbermaid.com
Lid does not stay closed
Would Not RecommendI've had this trash can for about a month and unfortunately I am less than satisfied. What's worse is my husband frequently comments on how much he hates this trash can (and that's saying a lot!).
From Rubbermaid.com
3 yrs old now
I bought two of these cans 3 or more years ago. I am having problems now with the lids not staying closed. Actually I broke the tab on one of them. Overall, they have been great. Looking into buying two more. Just wish you offered different colors.
From Rubbermaid.com
Junk!!!!!!!!!!!
Would Not RecommendNo matter what I do the lid will not stay closed. Do not buy this trash can.
From Rubbermaid.com
waste of money!
Would Not RecommendWorst garbage can I ever bought. After 1 day the lid will not stay latched. These are not cheap either. I thought I would spend the money for a better product and I'm sorry I did. Misplaced the receipt and can't even take it back. Last Rubbermaid can I will ever buy.
From Rubbermaid.com
For product assistance, please contact us at 888-895-2110. Be sure to have the product available when calling.
We can open it, but the dog can not!!
Would RecommendThe best kitchen trash can I've ever owned and the only one my dog has not been able to break into! I'd like to buy another one for recycling, but I can't seem to find this exact style again in stores. Lid opens with one touch and stays open while in use, closes with a click and stays closed while not in use. I really like the bag lock feature too - keeps the bag from slipping, easy to swap out, does not pierce the bag when replacing lid. Perfect size container for any brand of tall kitchen bag,...
From Rubbermaid.com
Lid will not latch
Would Not RecommendI've had this trash can for 3 days and the lid will already not stay closed. Debating whether I should throw it out or intentionally break the springs so at least it won't open on its own.
From Rubbermaid.com
We are sorry to hear that the lid of your wastebasket will not stay closed. For assistance, please contact us at 888-895-2110. When calling, please ...
Don't waste your money!!
Would Not RecommendI bought this trash can because the one we had before was a rubbermaid and lasted 10 years before looking like it had seen it's better days. I spent more on this trash can than one of the basic model trash cans with the tops that swing to put your trash in because I thought this one would work better and well after taking the first one back thinking it was broke and getting a new one I realize it is just a horrible trashcan that I spend money on.
From Rubbermaid.com
worst rubbermaid product ever
Would Not RecommendI bought this wastebasket about a month ago, The lid will not stay shut. I can't believe they would put out an inferior product like this. Also, it cost twice as much as the competitors .
From Rubbermaid.com
Lid will not stay locked
Would Not RecommendI posted a review two days ago, and have not seen it. We bought this item 2 months ago, because we just got a rescue dog and quickly learned she would not stay out of the trash. Now, I have to put the trash container up high because the lid will not stay closed. I chose a rubbermaid product because I have never had a problem before.
From Rubbermaid.com
We are very sorry to hear that the lid of your wastebasket will not stay shut. For assistance, please contact us at 888-895-2110. When calling, plea...
BEST CAN EVER
Would RecommendI bought this can after trying many flip tops and stainless steel can that didn`t open without intervention. This is a great can. It opens easily with just a gentle touch. The bag stays secure and never falls down. I recommend this to others and they love it as well. I need to get another one to replace the useless one I have. Good job Rubbermaid!
From Rubbermaid.com
Trash Can is trash
Would Not RecommendThis was purchased 3 days ago and the worst product I have ever had. Lid will not stay closed which is what I wanted since I have two dogs. Totally useless product throwing in the garbage and will replace with something other than Rubbermaid.
From Rubbermaid.com
We are sorry to hear that your lid will not stay shut. Please contact us at 888-895-2110 for assistance. Please have the item available when calling...
Great Feature, Poor Quality
Would RecommendHad this barrel for about 3 month's took the top off leaned it against the wall to empty, the top fell over and broke
From Rubbermaid.com
FINALLY!!!!!!!!!!!
Would RecommendThis trash can is THE Best I've ever used.I've used it in my home for @ 5 years now and it has been flawless!!!! The wire locks keep the bag UP in the receptacle and the release/latch for the lid has worked without fail!!!!Easy bag removal,Always gets completely full,replacing bag is easy too!Can't say enough good things about this trash basket!!!!!!!!
From Rubbermaid.com
Great Concept, TERRIBLE Design Execution
Would Not RecommendWe are a gluten for punishment. Our first Spring Top Waste Can worked well until the catch for the top broke off. The second one, we are unable to get the catch to release the top without excessive force. This is a design flaw for a very simple issue. Fix the problem Rubbermaid!!!
From Rubbermaid.com
We are very sorry to hear of the problems you've experienced with your Spring Top Wastebaskets. For product assistance, please contact us at 888-895-...
Doesn't last
Would Not RecommendI purchased this trash can because the lid locked but it didn't last but a month or two. The locking lip broke and the lid no longer locked closed. Useless once this happened. Very disappointed.
From Rubbermaid.com
We are sorry to hear of the problem you have had with your wastebasket. For assistance, please contact us at 888-895-2110. Please have the part numb...
Bag Stays Put - Lid stays shut!
Would RecommendThis is the can I've been waiting for! Finally a can that makes the bag stay put. So many years I've been waiting for an economical waste can to be manufactured to help with bags falling (the bag companies have tried). The lid on mine stays on great and the 13 gallon bags completely fills this LinerLock waste can unlike the bag in my old cans that had to be lifted out and then filled the rest of the way up. I'm sorry for others who had poor fitting lid but mine works so great that I had to ...
From Rubbermaid.com
Horrible!
Would Not RecommendI bought this one week ago and the lid will NOT stay shut! The liner that holds the trash bag will not stay closed either. The worst one I have ever owned.
From Rubbermaid.com
We are very sorry to hear that the lid will not stay shut on your wastebasket. Rubbermaid warrants to the original owner that this product is free fr...
Love it!
Would RecommendI've never had trouble with the lid staying closed like some of the other reviewers have mentioned. The liner lock works great and is still holding strong after a few years of owning it!
From Rubbermaid.com
We are sorry to hear that the lid of your wastebasket is no longer staying closed. For assistance, please contact us at 888-895-2110. Please have t...