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 13 Gallon Rectangular Touch Top Wastebasket with LinerLock

Ratings & Reviews for Rubbermaid 13 Gallon Rectangular Touch Top Wastebasket with LinerLock

2.1
152
Review
 2.1 out of 5
152 Reviews


20% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers are overwhelmingly dissatisfied with this trash can, with most reporting the lid fails to stay closed—a critical flaw appearing within weeks or months of purchase. Many describe the lid popping open spontaneously and resort to placing weights on top to keep it shut. Reviewers cite a broken or poorly designed latch mechanism and express frustration that replacement lids are unavailable online. A small group praises the stainless steel appearance and one-handed operation, but nearly all qualify praise with "if only the latch worked." Overall, customers consider it a waste of money despite initial brand expectations.

Customer review summary generated by AI, including incentivized reviews.
152 Customer Reviews

No bags

Would Not Recommend

I bought this two days ago and have bought 2 different trash bag boxes trying to get one to fit my 13 gal can. Can't find one. Does this mean I have to size up? I haven't been able to see if the liner lock works because the bags I bought don't cover the circumference.

November 1, 2018

From Rubbermaid.com

Response from Consumer Services

Thank you for reviewing our Spring Top Waste Cans with LinerLock! We are sorry to hear that you've had this experience. Our records show that you've ...

Consumer ServicesNovember 2, 2018

Doesn’t hold bag

Would Not Recommend

Bought this a month ago and can’t find bag to fit...try to lock in and bag slips right in tried many different 13 gallon bag...can made durable but doesn’t lock in bags

October 11, 2018

From Rubbermaid.com

Response from Consumer Services

Thank you for sharing your review for our Spring Top Waste Cans! We are sorry to hear that you've had this experience with our product.We'd like to g...

Consumer ServicesOctober 19, 2018

Can't get cover to stay closed !

Would Not Recommend

The lid will not stay closed !! It used to stay closed and about a month ago it now just springs open. I have tried everything to get it to stay closed. Not happy!

September 7, 2018

From Rubbermaid.com

Response from Consumer services

Thanks for taking the time to review our Spring Top Waste Cans with LinerLock! We are sorry to hear that you've had this experience. We’d like to ass...

Consumer servicesOctober 31, 2018

Where's my half star at?

Would Not Recommend

I concur with every other review on this site. I spent too much money on a trash can I cant even use! The lid is always coming off and never stays. The interlocking part on the inside doesn't work with basic trash bags. A waste of time and money!

August 12, 2018

From Rubbermaid.com

Won't stay closed

Would Not Recommend

I bought this can with the touch top a few months ago, and could never get the lid to close. Didn't bother me then, but now I have a puppy that constantly gets into it. I tried finagling the lid to make it stay closed, but it won't work.

May 24, 2018

From Rubbermaid.com

Owned 2 days and hate it

Would Not Recommend

This is literally the worst design of what seemed to be a good idea. The liner lock is too wide for the garbage bags. I have tried two different brands of bags and verified they are the proper size. The liner lock is too wide for the bags and the bag thus squeezes the plastic liner lock so it will not clip into the side of the trash can. This then holds the liner locks in the up position and the lid never closes. I will be buying a new one.

January 7, 2018

From Rubbermaid.com

Response from Consumer Services

Thanks for taking the time to review our Spring Top Waste Cans with LinerLock! We are sorry to hear that you've had this experience. We’d like to ass...

Consumer ServicesJanuary 10, 2018

Can't keep top closed

Would Not Recommend

Plastic on plastic does not work. When changing the bag the LinerLock never holds the bag in place because the locks slip out of the holes. the top will not stay closed because the lip to hold the top is plastic and it also slips out to open. I finally used two pieces of duck tape to make the lip thicker and the lid did not slip.

November 15, 2017

From Rubbermaid.com

Response from Consumer Services

We appreciate your review of our Spring Top Waste Cans with LinerLock! We apologize for the inconvenience you have experienced. We’d like to assist....

Consumer ServicesNovember 16, 2017

Keeps flipping open!

I had these for a few days and the lids don’t catch properly. I have two and they both do it. I’ll close it and it stays closed for a minute or two and then flips open. Does not catch. I can’t be bothered to bring them all the way back to the store again and doubt I have the receipt anyways so I weigh them down after their closed. I agree with what someone else wrote- I trusted the name Rubbermaid so I didn’t think to keep receipt and expect to run into this problem. it says they are touch too n...

October 3, 2017

From Rubbermaid.com

Response from Consumer Services

We appreciate your review of our Spring Top Waste Cans with LinerLock! We apologize for the inconvenience you have experienced. We’d like to assist....

Consumer ServicesOctober 4, 2017

spring popped off so lid won't stay on

Would Not Recommend

I brought my garbage can a while ago and I only had it for a month! I liked it until spring popped off and the lid wouldn't stay closed .I really don't want to rate this item because I should have contacted Rubbermaid with my issue but i just tossed the can out and purchased something else! Anyway just wanted to let the company know what happen !! thankyou

May 22, 2017

From Rubbermaid.com

Response from Consumer Unknown

Thanks for taking the time to review our Spring Top Waste Cans with LinerLock! We are sorry to hear that your item has become damaged. This item is ...

Consumer UnknownJune 16, 2017

BEWARE - broken & non-functional after short time.

Would Not Recommend

This trash can worked great until the plastic ring that secures the opening mechanism to the lid broke. Now it doesn't open when you step on it. Very disappointed as I paid more for this model thinking it would be better quality. BEWARE - AVOID THIS MODEL!!!

May 20, 2017

From Rubbermaid.com

Response from Consumer Services

We appreciate your review of our Spring Top Waste Can! We are sorry to hear that you've had this experience with our product.We'd like to gather fur...

Consumer ServicesAugust 10, 2017

I LOVED THIS TRASH CAN UNTIL ...

Would Not Recommend

after 4 months the spring lock lid won't open. I wish I would have read all the reviews first as apparently this seems to be a common theme.

May 16, 2017

From Rubbermaid.com

Response from Consumer Services

We appreciate you taking the time to review our Spring Top Waste Can! We see that you've recently contacted us directly in relation to this issue. W...

Consumer ServicesMay 19, 2017

I love this trash can, but..

Would Recommend

The latch broke and I can't find a replacement lid online. Do they sell them separately in stores?

May 5, 2017

From Rubbermaid.com

Spring

Would Not Recommend

The spring to open the lid broke and I can't find any replacement, doesn't make sense to me to replace the whole can!!

April 5, 2017

From Rubbermaid.com

Response from Consumer Services

Thanks for taking the time to review our Spring Top Waste Cans with LinerLock! We are sorry to hear that your item has become damaged. You will be c...

Consumer ServicesApril 5, 2017

Lid "lock" broken

Would Not Recommend

The locking piece broke after a while. Cracked apart. Looking to buy a new lid but can't find only a lid, will have to replace the whole thing.

April 4, 2017

From Rubbermaid.com

Response from Consumer Services

We appreciate you taking the time to review our Spring Top Waste can! We are very sorry to hear about this issue, but are glad you let us know. We w...

Consumer ServicesApril 5, 2017

Not a good buy

Would Not Recommend

This trash can was a waste of money the top will not stay closed.

March 27, 2017

From Rubbermaid.com

Response from Consumer Services

Thanks for taking the time to review our Spring Top Waste Cans with LinerLock! We are sorry to hear that your item has become damaged. We see that y...

Consumer ServicesMarch 29, 2017

Spring top lid broken after 3 months

Would Not Recommend

The spring top feature is a good idea but our lid cracked after a few months use. We expected better quality from a Rubbermaid product, especially at this price!

March 12, 2017

From Rubbermaid.com

Response from Consumer Services

Thank you for taking the time to review our Spring Top Waste Can! We are sorry to hear that your item has become damaged. We see that you've recentl...

Consumer ServicesMarch 13, 2017

Terrible product

Would Not Recommend

After about 3 weeks of use, one of the springs just broke and now my lid won't open. I expected a better product by the Rubbermaid brand.

February 16, 2017

From Rubbermaid.com

Response from Consumer Services

We appreciate you posting a review of our Spring Top Waste Can! We are sorry to hear that your product has become damaged. We would like to assist y...

Consumer ServicesFebruary 17, 2017

spring top garbage can

Would Not Recommend

bought this 4 months ago Took lid off to clean and now the springs won't work Lid never really stayed closed

December 27, 2016

From Rubbermaid.com

Response from Consumer Services

Thanks for taking the time to review our Spring Top Waste Can! We apologize for any inconvenience that you have experienced with our product. We d...

Consumer ServicesFebruary 2, 2017

Latch sucks

Would Not Recommend

The lid on this darn thing will absolutely not stay, so frustrated, can't return I took the stickers off. If the lid stayed down it would be perfect

December 11, 2016

From Rubbermaid.com

Response from Consumer Services

Thanks for reviewing our Spring Top Waste Can! We are sorry to hear you are not having a satisfactory experience but look forward to see what we can...

Consumer ServicesDecember 21, 2016

Terrible lid

Would Not Recommend

I bought this garbage can a few months ago and the lid won't stay closed. I couldn't return it because I lost my receipt and am now stuck with this terrible garbage can. I am very disappointed in this product.

November 23, 2016

From Rubbermaid.com

Response from Consumer Services

We appreciate you taking the time to write to us about our Spring Top Waste Cans! We are sorry that you've had this experience with our product. You...

Consumer ServicesNovember 30, 2016