
Ratings & Reviews for Rubbermaid 13 Gallon Rectangular Touch Top Wastebasket with LinerLock
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers are overwhelmingly dissatisfied with this trash can, with most reporting the lid fails to stay closed—a critical flaw appearing within weeks or months of purchase. Many describe the lid popping open spontaneously and resort to placing weights on top to keep it shut. Reviewers cite a broken or poorly designed latch mechanism and express frustration that replacement lids are unavailable online. A small group praises the stainless steel appearance and one-handed operation, but nearly all qualify praise with "if only the latch worked." Overall, customers consider it a waste of money despite initial brand expectations.
Customer review summary generated by AI, including incentivized reviews.Redesign Failure
Would Not RecommendI came to this web site today to complain about the Touch Top 11 gallon trash can we purchased maybe three years ago, because the lid on it will not stay latched closed regardless of how much trash has been placed into the can. I presume this product is a replacement for the apparently now discontinued Touch Top product, and based on other reviews it sadly appears this is no better engineered and manufactured than the older ones. I'd already decided the replacement I'll purchase soon would not b...
From Rubbermaid.com
Lid will not stay closed
Would Not RecommendLid will not stay closed. Poor quality. Had less then a year.
From Rubbermaid.com
We appreciate you taking the time to review our Spring Top Waste Can! This product does have a 1 Year Limited Warranty. Please see the Warranty Info...
Extremely Disappointed
Would Not RecommendBought this garbage can a couple of weeks ago, and already the lid won't stay closed. I bought it because of the very happy performance of Rubbermaid bins, but now, after only a few short weeks, I have to go out and find another garbage can. Very frustrated.
From Rubbermaid.com
Thanks for your review of our Spring Top Waste Cans! We apologize for the inconvenience you have experienced with this waste can's lid. You will be ...
lid won't stay closed!
Would Not RecommendI have had two of these trash cans in my home and the lid didn't stay closed on either one. Did not last long at all! I don't even know which can will with the spring top or liner holder will even work. After reading the reviews on other ones, it doesn't look promising. Maybe another mfr.?
From Rubbermaid.com
Thank you for your review of our Spring Top Waste Cans! We are sorry you have not had a satisfactory experience with this product. You will be contact...
Disappointed
Would Not RecommendI bought this can for my 85 year old in laws because of the tap open lid. It will not stay closed. Very disappointing.
From Rubbermaid.com
Thank you for your feedback. We apologize for the inconvenience you have experienced with our Spring Top Waste Can. You will be contacted shortly by a...
basket top
have not had a lid problem but the assembly does not stay together until there's enough trash in the bag to hold the top down could use some type of snap fit over the lip of the basket to keep it together
From Rubbermaid.com
Loved Rubbermaid until I bought this
Would Not RecommendFirst of all the lid does not like stay closed, keeps popping open. Recently one of the springs that open the lid broke and now the won't open. I'm very disappointed, won't buy another rubber maid product.
From Rubbermaid.com
Thank you for your feedback. We apologize for the inconvenience you have experienced with our Spring Top Waste Can. You will be contacted shortly by a...
Best Kitchen Can I've Ever Owned
Would RecommendI bought this about six weeks ago and absolutely love it! The liner lock keeps the bag flush to the sides of the can, so no trash "leaks" down the sides into the can - I've emptied it at least half a dozen times and the inside still looks brand new! This has the added bonus of completely using the entire bag while it's in the can, so no more taking a bag out and then having to scramble to find trash to fill the empty space - when the can is full, the bag is full! I admit to having some trepidat...
From Rubbermaid.com
Doesn't stay closed
Would Not RecommendI originally loved the way that the top had a latch too close because usually when you have one with a foot pedal, the pedal will eventually disconnect. However the lid no longer stays close and needs some kind of weight to keep it down. I'm looking online to see if I can just purchase a replacement lid and I'm having no luck.
From Rubbermaid.com
Thank you for your comments! We appreciate your feedback and have passed it along to our brand development team. Please reach out to Rubbermaid custom...
The top will not stay closed
Would Not RecommendI have bought and exchanged twice. The top does not stay closed.
From Rubbermaid.com
Hello, and thank you for your comments! Please reach out to our customer care team at 1 (888) 895-2110 if you have further comments or concerns. We ap...
Spring top waste can
I bought this a month ago and the lid keeps popping up. Won't stay closed.
From Rubbermaid.com
Thank you for reaching out to us! We are sorry you have not had a satisfactory experience. If you have further concerns, please reach out to Rubbermai...
well built need in blue.
Would Recommendwell made but we need this in blue plastic for recycling. Please produce a blue can a.s.a.p., thks
From Rubbermaid.com
Thank you for your review! We appreciate your support of Rubbermaid and will pass your comments along to our product development team.
Waste of money!!!!
Would Not RecommendI love Rubbermaid, so I bought this a month ago and like the other reviews. I wish I had read these before I purchased it. The lid will not stay closed. Very, very sorry it was a waste of money. Now I need to buy a new waste can again. Sorry It will not be a Rubbermaid.
From Rubbermaid.com
Thanks for your review of our Spring Top Waste Can! We apologize that you have experienced an issue with this product's lid. You will be contacted s...
Poor Latch Design
Would Not RecommendI bought this style can because I liked the lid design. Now my wife hates it BECAUSE of the lid design and the fact it will never stay closed!
From Rubbermaid.com
Don't waste your money
Would Not RecommendThe first trash can I bought broke on the way home from the store... that should have been my first clue. I still had the receipt so was able to exchange it for a new one. Less than a month later the second one is broken - the lid no longer stays closed. Very disappointed.
From Rubbermaid.com
So easy to open that it opens by itself !!!!
Would Not RecommendNever had problems with Rubbermaid products before,but this one is one of poor design (and looking at other comments,it looks like I'm not the only one that thinks so) You try it at the store,it's all fine.You come home and start putting garbage in it,and the lid pops open on its own constantly !!! WASTE OF MONEY:DON'T BUY THIS
From Rubbermaid.com
VERY DISAPPOINTED!!!
Would Not RecommendHave always loved Rubbermaid products but this touch top garbage can is very disappointing! The lid would stay closed in the store but when I got it home and started putting garbage into it the lid would not stay closed even if I tried to manually push the tab over the lid, it would pop open.
From Rubbermaid.com
Won't Stay Closed!
Would Not RecommendI bought this garbage can to use in my kitchen about a month & a half ago. I needed a larger can to accommodate big bags. For the first month it was great but now the lid won't stay closed & I have to put something heavy on top of it in order to keep it closed. It was a huge waste of money!
From Rubbermaid.com
it wont stay shut
Would Not RecommendI bought 2 of these can about 2 months ago. 1 for recyclables and 1 for garbage. 1can wont shut at all anymore and the other one pops open ... this was a big waste of money!
From Rubbermaid.com
Poor
Would Not RecommendThe lid seemed fine for approx the first two months and from now on it will not stay closed. The liner rim seems to be the problem and is unfixable. will not but another like this and maybe not a rubbermade produce again.
From Rubbermaid.com
Thanks for your review of our Spring Top Waste Can! We apologize for any inconvenience you have experienced with our products. We value all customer...