Ratings may include incentivized customer reviews.
What Customers Are Saying
The water cooler has received mixed reviews, with some customers satisfied with its features like the ability to dispense hot and cold water, sleek design, and reasonable price, while others experienced issues such as leaks, malfunctions, and the water not getting cold enough. Some found the dispenser inconvenient or difficult to use, and a few had to replace the product multiple times due to it breaking down quickly. Overall, the majority of reviews suggest the water cooler generally meets the needs of most customers, though feedback indicates potential areas for improvement.
Customer review summary generated by AI, including incentivized reviews.Compact
Would RecommendNot too cumbersome. Fits in small spaces Water is cold
Verified PurchaserSweepstakes
Primco top loading hot & cold water cooler
Would RecommendReasonable price.Very cold water.I recommend this product
Verified PurchaserSweepstakes
Great Water Cooler!
Would RecommendNeeded to replace a water cooler that was freezing up on me. researched many and settled on this one. I am not sorry I did! It keeps water very cold and when hot spigot is used, it is certainly hot enough!
Sweepstakes
Primo Water Cooler
Would RecommendExcellent hot and cold water whenever you want it. Easy to install, easy to change bottles.
Sweepstakes
Great water coolers.
Would RecommendBought two of these for our office. Cold refreshing water. Everyone at the office enjoys them. Hot water works well for oatmeal and tea.
Sweepstakes
Great Product!
Would RecommendPurchased a month ago has been great so far! Cold and hot water on demand. Quiet machine no louder than the fridge.
Sweepstakes
Primo Black Water Cooler
Would RecommendVery good cooler. I'll recommend this product to family and friend.
Sweepstakes
Primo
Would RecommendEasy installation. Appreciate the ability to have both hot and cold water. Also, looking forward to not having to buy cases of bottled water and having to recycle.
Purchased two for family members and they both lovd it.
Wish I could love it...
I love the look of this cooler and was so excited it would be great. Unfortunately, every bottle we put on ends up leaking and we find a huge mess in the kitchen. I don't know why. Very disappointed and we will be returning it.
Leaking after 2 days
Would Not RecommendWe purchased a primo water cooler on Friday, and two days later on Sunday, the hot side of the cooler has a continuous leak. The reviews on this product mention the leaking issue. Why the company has not corrected the problem is surprising. Why Lowes continues to carry the defective product leaves me speechless.
We apologize that you had an issue with our dispenser. We are always working to improve our products and services for our consumers. We hope that our...
Great water dispenser!
Would RecommendWe have owned this dispenser for years and it has been 100% reliable! It is easy to use, although it takes some balance and muscles to replace a 5 gallon jug.
water cooler
Would RecommendExactly what I needed. Hot or cold water immediately when I want it.
Verified Purchaser
No water on hot side so can't plug it in
Would Not RecommendPer the instructions, I can not plug the unit in because it says NOT to plug the unit in until water will dispense from hot side. I've followed the instructions about shaking slightly and tapping the bottle. I've re-seated the bottle. Water will come out the cold side but not the hot side. I went to Primo's site but could not get my question answered. I just bought it yesterday and tried to set it up today.
Sorry that you are having an issue with water flow. If you check to make sure that the hot water switch on the back is turned off, you can plug the u...
Good unit at a fair price
Would RecommendThis is the third water cooler I purchased in the last month.The first one from another store arrived in pieces,the second one was a $250 bottom loader, the compressor rattled when it shut down and the pump made noise every time it ran.Several bottom loaders have the same complaint.I went back to what I had for 8 years with no issue a top loader that wasnt the cheapest but had the features I wanted for our office.I had the Primo cooler for a couple weeks now and its great.Cold water is ice cold ...
Verified Purchaser
Only used for 3 days. Will see how it works a month from now
Verified Purchaser
We hate to hear that you are experiencing an issue with your dispenser. Please call our customer care department and we will do our best to assist yo...