Ratings may include incentivized customer reviews.
What Customers Are Saying
The water cooler has received mixed reviews, with some customers satisfied with its features like the ability to dispense hot and cold water, sleek design, and reasonable price, while others experienced issues such as leaks, malfunctions, and the water not getting cold enough. Some found the dispenser inconvenient or difficult to use, and a few had to replace the product multiple times due to it breaking down quickly. Overall, the majority of reviews suggest the water cooler generally meets the needs of most customers, though feedback indicates potential areas for improvement.
Customer review summary generated by AI, including incentivized reviews.2 years and stop cooling
Would Not RecommendAfter 2 years my water cooler stopped cooling. I reviewed the videos an d contacted manufacture. No luck, unplugged waited an, still not cooling. To make me feel better they offered to sale me a new cooler for $95? No thanks, it will break in 2 years. I'll buy from someone else.
Excellent product that satisfies our demands.
Would RecommendAlways able to find what we need and someone is ready to assist when help is needed.
Verified Purchaser
Flip of a coin
Would RecommendHeater went out after 4 months. A replacement is on the way. If #2 fail's they will send me another one. I keep the one I have. I doubled down with a 2 yr Service plan from Lowe's. Went I'm done Lowe's will refund my purchase. Good for the next 3 yr + How cool is that?
Stopped cooling after two years
Would Not RecommendI like the cooler, looks good dispenses water fine, but after two years stopped working. The compressor kicks on but the water never gets cold at all in fact it's always room temperature. When it did cool the water really wasn't that cold anyway. I've re-set the unit followed every troubleshooting guide. Primo just says re-set by un plugging unit, wait 24 hrs. Plug back in and you should be all set, did that several times no luck. You have to be careful when it stops cooling the unit will grow b...
Keep your eyes peeled...
Would RecommendI did go and buy it at the nearest Lowe's and I printed the product with the price of $149.00 on it but when you go in the store it is priced at $179.00. I do know it is a good product because I know some people [3] that had them from a few years to several years and had never any problems with them. This is my first electrical water cooler, I still have my old water cooler [a ceramic one] that I kept for almost 30 years.
BEWARE - Push paddles to get the water
Would Not RecommendI bought this unit for our office and it didn't even dawn on me that this unit uses "push paddles" to fill/refill your cup. Although the unit seems to be made fairly well and got good reviews, I can't get over the fact that every time someone refills their cup, they are spreading germs onto the same paddle that I will use to fill up my cup and vice versa. In today's day and age of germs everywhere, this is a poor, poor design. I passed on the unit below this one because it got bad reviews but a...
This one works
Would RecommendAfter replacing an older Primo cooler with another Primo like the first, it leaked just like the first one. This more expensive one seems to be working just fine.
Verified Purchaser
Water Cooler
Would Not RecommendI am thinking about returning it, The cooler just doesn't get the water cold.....
Verified Purchaser
Wish I'd gotten One Sooner!
Would RecommendI've only had the cooler a few weeks, but so far it's great!! I had put off getting one for over a year, simply because I hadn't gotten around to it. Now I wish I'd gotten one sooner!!! It would be nice if it had a room temperature function (I've put my pets on bottled water too!), but using both the hot and cold together, accomplishes the same thing :) My only complaint if I had one, is I wish there was a way to disable the safety button on the hot side. I realize it's to prevent children from ...
Verified Purchaser
To good to be true
Would Not RecommendIt started off nice but after about ten 5 gallon bottles it started to leak from the top. which means a big 5 gallon puddle on your floor.
Top load water dispenser
Would RecommendSo far, so good. The unit is only two weeks old. It is a replacement for a bottom load dispenser that lasted only two months. That unit was a different brand This one is so quiet, that I can't even tell when the compressor is running. The water comes out properly cooled or piping hot from the two spigots. I like that you can select to heat or cool water independently. It's not all or nothing like some dispensers.
Verified Purchaser
Good Investment
Would RecommendI have been pleased with it so far. The only thing I don't like is with me being nearly 6 foot tall, it seems like a long way to reach down and get water, especially when filling a pitcher. It would be nice if it were a little taller. The hot water is great for instant coffee and set up was easy.
Verified Purchaser
poor design
Would Not RecommendThe push paddles were hard to use. We reuse our small water bottles. The paddle caused a lot of spilled water. Also could not fill a 1 gallon jug. We ended up keeping our old dispenser and returning this one.
Verified Purchaser
good quality top loading water cooler
Would Recommendfound this at a local lowes and decided to get it because of the nice black color and the paddle style tabs for dispensing the water. read bad things about the button style dispensers leaking so figured this is probably a newer design and being that not EVERY lowes store has this I figured it must be fairly new and they're trying to sell out the old style stock before refreshing all stores with this model. considering it is the same price as the other black top loader it was a very easy decision...