Ratings may include incentivized customer reviews.
What Customers Are Saying
The water dispenser offers both hot and cold water, which some customers find convenient and easy to use. However, many users have reported significant issues, including leaks, malfunctioning buttons and controls, and the inability to consistently produce cold water. A substantial number of customers have had to return or replace the unit due to quality control and reliability problems, with some experiencing issues within the first year of use.
Customer review summary generated by AI, including incentivized reviews.Does what it supposed to do.
Would RecommendThe only thing I see is the thin tube that goes from the base to the dispenser hope it lasts through out time or at least hope it is easy to replace when needed to. A little louder water pump compared to other brands
Stopped working
Would Not RecommendOnly dispenses warm/hot water despite pressing the blue buttons.
Hi Jackie,
Thank you for reaching out to us. We are very sorry to hear that you are experiencing issues with your Primo water dispenser. L...
Good investment
I love everything about this water dispenser. Manufacturer thought of everything from unpacking to setting it up was super simple!!!
Thank you for the gushing support! It is customers like you that make us love what we do! As always, please let us know if we can be of further assis...
Quiet water cooler
Would RecommendNice water cooler. Much quieter than my last bottom feed cooler. I like the single pour spot. Not multiple like my last one, which was another brand. The water's not as cold I as like it, which is why it's not 5 stars. My wife thinks is perfect.
Thank you for the gushing support! It is customers like you that make us love what we do! As always, please let us know if we can be of further assis...
This is a great investment!
Would RecommendEasy set up. Hot water is piping hot. The cool water is cool. The cold water is cold. It runs very quiet. The only noise you hear is when you put the self sanitizer on. It runs for 90 minutes but it ain't really that loud. The only other noise faintly here is when is heating up the hot water or making the cold or cold water cold.
Thank you for the gushing support! It is customers like you that make us love what we do! As always, please let us know if we can be of further assis...
Thank you for your feedback regarding your purchase. We truly appreciate it. If you need any further assistance, please feel free to email us at soci...