Ratings & Reviews for Moen Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower
Ratings may include incentivized customer reviews.
What Customers Are Saying
The system offers precise temperature control, programmable presets, and smartphone app control. Customers with disabilities or young children appreciate the safety and independence it provides. However, many report reliability and connectivity issues, with the system frequently malfunctioning, shutting off unexpectedly, or failing to connect to the app. Some had to replace components multiple times and express frustration with poor customer support.
Customer review summary generated by AI, including incentivized reviews.Easy to install. Great
Would RecommendWorks great. Easy to install. Shower starts with touch of a button to the exact temp. So nice when I'm still half-asleep in the morning.
From moen.com
Love it! (except set up)
Would RecommendLove having now handles in the shower and really love being able to preset and have it at just the right temp when getting in! Only issue was it was "buggy" trying to get it synced to app. love it now though!
From moen.com
Great features
Would RecommendHoping to have lcd screen to be a tv screen to watch tv or surf the web. Also the buttons to be touch one day.
From moen.com
Moen U 4 head shower system
Nice product when it operates correctly. Came as part of new home purchase and had to run in manual mode for long time until able to resolve connection issues with home mesh system.
From moen.com
Love it except when it gets disconnected
Would RecommendLove it it’s very comfy. But wish I could create some more routines
From moen.com
What the heck is going on with my TS3302TB
Would Not RecommendI have had the TS3302TB and S3102 for a few years now. But the strangest things are happening. First of all, I set the TS3302TB to a certain temperature and the TS3302TB starts and then stops, as it should. Then I press the resume button and the show is at the right temperature and I step in. AND HERE IS THE STRANGE THING THAT HAPPENS: The shower is get hotter and hotter until I need to step out. The display does not show the temperature rising. I lower the temperature and the water temper...
From moen.com
Hello BLAU. We appreciate you bringing this to our attention. We're sorry to hear about the issue you are experiencing with your U By Moen Shower Terr...
This doesn’t work as advertised
Would Not RecommendWe purchased this with the intention of controlling the shower with Alexa. Guess what? There’s a skill. After you link your account, it has instructions. When followed, Alexa acknowledges them, and says “enjoy your shower!” Which would be great if the shower turned on. It doesn’t. Nothing happens. When you use Moen’s app, it works, but that defeats the purpose. I don’t want to use 93 different apps to control my house. I want to use Alexa, and that is what Morn advertises, but it doesn’t work, s...
From moen.com
Hello Clay. We appreciate you sharing with us. We're sorry to hear about your experience with using Alexa with your U By Moen Shower Terra Beige 2-Out...
Sucks
Would Not RecommendCan’t get to work. Your internet instructions suck. This is the most stupid thing I’ve ever bought
From moen.com
Hello RWR46. Thank you for sharing your feedback. We're sorry to hear about your experience with your U By Moen Shower Terra Beige 2-Outlet Digital Sh...
Great customer service
Would RecommendMy first moen controller failed within a few days of installing it. Moen replaced it without question and shipped it out right away with great instructions so I could replace it myself.
From moen.com
First wifi
Would RecommendAlways wanted a wifi controller for my shower. Built my retirement house and splurged. Although reasonable by industry standards. Easy to configure. And love functionality.
From moen.com
So awesome I installed another one!
Would RecommendI now have 2 bathrooms with one in my house. I may purchase the kitchen faucet one when I remodel my kitchen (spring 2022).
From moen.com
Replacing the IODIGITAL
Would RecommendThis unit is replacing my ioDigital, which made it about 8 years. Let’s hope we get more time out of this one.
From moen.com
Doesn't work
Would Not RecommendI bought this shower (TS3302TB) equipment several months ago while our contractor worked on updating our Master Bathroom. After installing the shower equipment I followed the Shower instructions, but have been unable to get the shower to work. I did call the Help Line and Erica put me through the series of things that needed rebooting or coming online. With her help I was still unable to get the shower working. Supposedly they are sending replacement values, thinking that is the problem. S...
From moen.com
Hello Tim Cook. Thank you for taking the time to post. We're sorry to hear about your trouble with not being able to get your U By Moen Shower Terra B...
U shower system
Would RecommendGreat product love my new shower with body jets and that I can start my shower from my phone!
From moen.com
Works perfectly, outstanding product,
Would RecommendIt is rare that a product works as advertised, the Moen U exceeds my expectations in every way.
From moen.com
Love It
Would RecommendI've never had a fancy system before, but this is very nice, no complaints.
From moen.com
Time saver
Would RecommendI have only had this two weeks, very convenient to use! I would have given a five star but I think it needs more pressure.
From moen.com
MISSING FEATURE
Would Not RecommendU by moen needs a some feature to turn the screen off at night time, like after 11pm
From moen.com
Hello Erich, Thank you for taking the time to share your feedback on the U by Moen Shower TS3302TB. Currently the app supports turning off the screen ...
Great showers but phone app doesn’t connect
Would RecommendI got the system working yesterday so I haven’t had the opportunity to connect with tech support yet but the phone app keeps showing my U as being online. I’ve stepped through the wizard 4 times now. It worked for a few hours but it’s now offline again. I’ve had a couple of great showers and it’s really cool to see the actual temp and know when I can walk into the shower without having to “feel” the water and adjust accordingly! ... I just like toys I guess.
From moen.com
Hello Ken A, Thank you for taking the time to post your feedback. We're sorry to hear that the U by Moen phone app is showing offline. We'd like to he...
Nice...when it works
Would Not RecommendNice concept, but good luck connecting it to your WiFi. Not ready for prime time.
From moen.com
Hello Alan, We appreciate you sharing your feedback, and apologize for the issue you're having with your U by Moen TS3302TB. We'd like to help resolve...
Hello Kenny. Thank you for taking the time to post. We're sorry to hear about your experience with connecting your U By Moen Shower Terra Beige 2-Outl...