
Ratings & Reviews for Maytag Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers are divided on this washer and dryer set. Many praise the pet hair removal, noting clothes come out noticeably cleaner and odor-free, and highlight the steam refresh cycle and Wi-Fi app features as convenient upgrades. However, a substantial portion report serious mechanical failures including door lock malfunctions, pump filter clogs, and persistent airflow errors requiring multiple repairs. Several customers express frustration with warranty denials and unresponsive support. While pet owners appreciate the cleaning performance, reliability concerns and service issues deter many from recommending the set.
Customer review summary generated by AI, including incentivized reviews.Dryer Review
Would Recommend[This review was collected as part of a promotion.] I bought this dryer last month and am so glad I did. I am still learning about all the features but it works great. It is replacing a dryer that was in excess of 25 years old.
From maytag.com
Washer does not expel enough water on spin!
Would Not RecommendThis washer and dryer are so pretty and so terrible. Right off the bat I noticed how cheap and flimsy the detergent drawer was. My 10 year old Maytags were replaced with these, but they were built solid. My dryer broke on my old set. My first time using these I chose to do a "clean cycle" without using any product just to do a test run. When I opened it and looked inside, there was a large pool of water in the bottom of the drum. I did a drain and spin to further drain it. That emptied it. I di...
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
Awesome Washer Dryer Set
Would RecommendThe Pet Pro front-loading washer-dryer combo is a great product. It is efficient, quiet, and cleans clothes thoroughly. The included Pet Pro features gather extra pet hair as expected.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Smart Pet Pro Front Load Gas Dryer
Would Recommend[This review was collected as part of a promotion.] I love this dryer, clothes come out looking wrinkled free.
From maytag.com
Extra features for the win!
Would Recommend[This review was collected as part of a promotion.] I love the sensing and wrinkle free features in this dryer and how it adjusts to the load. It is larger than my previous dryer and I get more done in less loads. Easy to use.
From maytag.com
Loews customer service is non existent
Terrible delivery experience
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Pet Pro feature is a gimmick………
Gets everything really clean. Makes less noise than my top loader did. I Like that after 30 loads it tells you to run a clean cycle. But the Pet Pro cycle……….(reason I bought the machine) Well maybe it removed more fur but it all goes into the drum of the machine on the door and in the rubber gasket. The filter doesn’t collect a thing!!!!! Like absolutely nothing. Fur everywhere but in the fur filter…….. I have to wipe it out when I wash dog blankets or there beds. I have 2 big dogs that shed a...
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Not working correctly
Would Not RecommendMachine doesn’t drain the fabric softener. This is unacceptable in a brand new appliance. I have had a Maytag front load washer for years and never had an issue. This is why I purchased a Maytag for my new house. Customer service line to schedule a maintenance appointment is impossible…Lowe’s needs to stand behind the products they sell. I did not purchase an additional warranty and that should not be an issue for a brand new product.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would...

It has some nice features
[This review was collected as part of a promotion.] We bought this product and the first one had leaked and the second one had some broken parts in it.But so far this one is good my wife likes the looks and how it works
From maytag.com
Great washer!
Would RecommendPurchased the washer to assist with dog hair removal. Was skeptical. I am very pleased with the trap that catches the pet hair in the drum. I am getting hair on every load. Could not be happier. Highly recommend! The washer and dryer are a great pair for pet hair removal. The washer is also very quiet...added bonus.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
HORRIBLE
Would Not RecommendReturned the first washer because it was not extracting water from the clothes. Had a plumber come out and the drain line was fine. Requested a second one and after the second wash of just three smaller items, the gasket had torn and the hair had collected in the crevices of the drum rather than the filter. The filter does not work at all. Stay away from this gimmicky appliance. The set was also louder than I expected. Switching to an Electrolux. Maytag has gone downhill, unfortunately :-(
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would...

Bad washer, bad software
Would Not RecommendWe've owned both the stackable and non-stackable PetPros, and the non-stackable are superior. There are too many pre-set options for the sake of options. The software feels slow and cumbersome. With small loads, the unit has frequently sat and slowly tumbled while reading 0:01 left in the cycle, but it would never complete. There is too much emphasis on WiFi. The unit seems to clean well and removes some pet hair with its built-in filter. It frequently clogs and should be cleaned each cycle. T...
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would...

Machine works fine but delivery is awful.
Would RecommendThe washing machine performs as described. However, I placed this order with the purchase of the pedestal. I expected both items to be delivered on the same day but this was not the case. I paid for everything together why was my order split? I will never make an online purchase from Lowe’s again.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Hello! We are sorry to hear about this concern. Please reach out directly to Lowe's Customer Care at 1-800-445-6937 or Text 84109 for further ass...