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Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )

Ratings & Reviews for Maytag Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )

3.5
204
Review
 3.5 out of 5
204 Reviews


47% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers are divided on this washer and dryer set. Many praise the pet hair removal, noting clothes come out noticeably cleaner and odor-free, and highlight the steam refresh cycle and Wi-Fi app features as convenient upgrades. However, a substantial portion report serious mechanical failures including door lock malfunctions, pump filter clogs, and persistent airflow errors requiring multiple repairs. Several customers express frustration with warranty denials and unresponsive support. While pet owners appreciate the cleaning performance, reliability concerns and service issues deter many from recommending the set.

Customer review summary generated by AI, including incentivized reviews.
204 Customer Reviews

Worst Maytag Washer!! Total disappointment!!

Would Not Recommend

Bought both washer and dryer PetPro thinking that Maytag was a good, reliable brand Nov 2024 and 4 months later, the drain pump needed to be replaced. Following 3 months later, it had the f9e1 error so had to call the service tech to fix it. A month later, the error pop up again and had to call service tech again. We are so tired of dealing with it and Maytag needs to replace the washer.

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Response from MaytagTeam

Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all our customers and would ...

MaytagTeamJanuary 26, 2026

MaytagBrand

Washer

Would Not Recommend

The associate told us we were purchasing an all in one washer and dryer but this was just a washer.

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Response from MaytagTeam

Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel...

MaytagTeamJanuary 21, 2026

MaytagBrand

Love them

Would Recommend

The are beautiful and work smooth

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If I could give 0 stars, I would.

Would Not Recommend

This machine was delivered in Oct 29th. We have yet to be able to use this machine. We have had 6 parts replaced and are awaiting our 7th. I have taken so much time out of my work day to place claims and be available at my house so we can have our machine looked at and then again to replace a part. They will not replace this lemon of a machine.

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Response from MaytagTeam

Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all our customers and would ...

MaytagTeamJanuary 15, 2026

MaytagBrand

2 thing to pay attention to it

Would Not Recommend

worst app is not accurate with the time washer is done .and wont wash heavy clothes

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Response from MaytagTeam

We appreciate you bringing your experience to our attention. We understand that encountering a negative experience with your washer is frustrating. P...

MaytagTeamJanuary 15, 2026

MaytagBrand

washer

Would Recommend

love this machine so far clean well and love the pet pro

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Long wash time in PetPro cycle 2:06

Would Recommend

Length of time for PetPro cycle 2:06. Did get a lot of dog hair off their coats and bedding after we vaccumed and brushed them off before putting in. Filter caught quite a bit. Not looking forward to this months water and eletric bills! Yikes! Good thing we only do them every few months or so!

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Not so Pet Pro

Would Not Recommend

Bought this set just for the "Pet Pro" feature and its a nightmare, the pet hair filter picks very little to no hair on every wash, wash cycles are extremely long, the clothes come out worse than before washing, I switched from a Maytag Commercial Technology XL top load set 2018 model and I completely regret it, I never had this hair issues with my old machines but wanted to try something new, so disappointed.

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Response from MaytagTeam

We appreciate you bringing your concern about your washer to our attention. Please find the following professional troubleshooting tips for optimal p...

MaytagTeamJanuary 9, 2026

MaytagBrand

Excellent purchase

Would Recommend

[This review was collected as part of a promotion.] Love our new dryer! Efficient quite and cleans the pet hair off our clothes

January 8, 2026

From maytag.com

LOWE’S 3rd Party Delivery Company is the worst

Would Not Recommend

I haven’t gotten to use my washer and dryer I originally purchased 2 months ago. Washer showed up damaged, next delivery got cancelled, 2nd washer showed up damaged. Then the delivery people who are supposed to install it, refused saying it didn’t fit in the room - WHERE I JUST REMOVED ANOTHER SET FROM. These 2 gentleman did now show up to work, they told me they did not know they were supposed to install anything, they were in a rush to get in and out of the door. It was January 1st maybe hung ...

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Response from MaytagTeam

Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel...

MaytagTeamJanuary 6, 2026

MaytagBrand

Nada

Would Recommend

I love it !

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PLEASE JUST DONT

Would Not Recommend

We bought this Washer and Dryer and was so excited to get it plugged up and its been the worst mistake we have ever made. We switched from a Whirlpool old school to these and I'm so ready to go back. Does not get any hair off clothes and they look worst when coming out than they did going in. Will be contacting first thing Monday morning. These are the clothes right after a WASH.

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Response from MaytagTeam

We regret the concerns you are having with your Washer. If your clothes are not clean, please see the condensed troubleshooting tips below:

MaytagTeamJanuary 6, 2026

MaytagBrand

Buy your appliances from Bestbuy or ANYWHERE else

Would Not Recommend

The washer stopped working 2 weeks to the day I bought it, Lowe's wouldn't return the product since I "didn't buy it with a Lowe's card", and the manufacturer said they don't do returns and I'd have to contact Lowe's. They did tell me I should get the extended warranty for $20 a month because these things are heaps of junk.

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Response from MaytagTeam

Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all of our customers, and we...

MaytagTeamJanuary 6, 2026

MaytagBrand

Handles pets including horses!

Would Recommend

This is a great washer! It can handle the toughest jobs (like a muddy horse blanket) but also the delicates. It gets so much pet hair out that the dryer barely has any hair in the lint trap.

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Spin cycle no good

Would Not Recommend

It stays wet after you run a load and water gets on floor and doesn't spin out all water

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Response from MaytagTeam

Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all of our customers, and we...

MaytagTeamDecember 26, 2025

MaytagBrand