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Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )

Ratings & Reviews for Maytag Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )

3.5
204
Review
 3.5 out of 5
204 Reviews


47% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers are divided on this washer and dryer set. Many praise the pet hair removal, noting clothes come out noticeably cleaner and odor-free, and highlight the steam refresh cycle and Wi-Fi app features as convenient upgrades. However, a substantial portion report serious mechanical failures including door lock malfunctions, pump filter clogs, and persistent airflow errors requiring multiple repairs. Several customers express frustration with warranty denials and unresponsive support. While pet owners appreciate the cleaning performance, reliability concerns and service issues deter many from recommending the set.

Customer review summary generated by AI, including incentivized reviews.
204 Customer Reviews

New washer

lots of dog hair taken out of filter and verry clean clothes

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Still getting used to all the features. Just got t

Would Recommend

[This review was collected as part of a promotion.] I love my new washer and dryer! My clothes come so clean and no more smell.

April 23, 2025

From maytag.com

[This review was collected as part of a promotion.] This is a very good washing machine and I'm glad I bought it. My last Maytag washing machine lasted 17 years. I am expecting this washing machine to last for a very long time to.

April 23, 2025

From maytag.com

AWFUL!

Would Not Recommend

Maytag used to be a reputable company, they no longer care about the quality of their product or their customers. 3 month old washer unusable for going on 3 weeks, I asked for parts to be expedited they won't even do that.

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Response from MaytagTeam

Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all of our customers, and we...

MaytagTeamApril 24, 2025

MaytagBrand

New washer to replace failing washer.

Would Recommend

Washer

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Good Appliance but Needs a Few Tweeks

Would Not Recommend

[This review was collected as part of a promotion.] I purchased the washer and dryer a few months ago. They have great capacity. I have a dog that sheds like crazy so I figured I'd try the Pet Pro system. The Pet Pro feature doesn't seem to remove much dog hair and adds a lot of time to the wash and dry cycles. You would figure if it adds all that time it would capture more of the hair. I feel the Dryer lint trap is poorly designed and doesn't seem to do a great job filtering the lint. I have ...

April 15, 2025

From maytag.com

Maytag and Lowes failures

Would Not Recommend

Item had a catastrophic failure in less than 6 days after Lowes installation. Lowe's washed their hands of the problem. Maytag does not have any authorized service in Northern New Mexico, and service has to come from upper Colorado to perform a diagnostic (not repair) service call, two weeks after the failure.

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Response from MaytagTeam

We value all of our customers, and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://b...

MaytagTeamApril 15, 2025

MaytagBrand

Solid No

Would Not Recommend

Two broken washers!? From day one, it would not wash a load without stopping mid-cycle. It could only continue from the app, otherwise the load would have to start all over, only to stop in the middle again. A new one was sent as a replacement. That one never made it into my home because the wonderful delivery guys saw that the inside was completely broken. I ended up cancelling the order and getting a different brand.

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Great product

Would Recommend

Love how quiet it is and very easy to use, i also love that i am able to monitor it from my phone.

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Poor location of control panel

Would Recommend

[This review was collected as part of a promotion.] Dryer does a fantastic job of drying and removing pet hair. The only dislike of the dryer is the location of the control panel. Moving it to the top of the machine would be much better because that large round dial used to choose the type of drying desired is the pits! Move the control panel to the top of the machine lik it is on your pet pro washing machine.

March 23, 2025

From maytag.com

Decent washer, Filter is a gimmick

Would Not Recommend

Replaced an old Maytag with this model. I was hopeful the pet hair filter would work. The washer is just fine, but do not spend extra money for the pet hair filter. The tub, window and gasket is always full of dog hair. The pet hair filter...is empty.

March 17, 2025
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Sleek...Quiet...and you get a great wash!

Would Recommend

I've only had it about 2 weeks, but so far, I LOVE it. I had the origianl Maytag Neptune, and LOVED it. Been through 3 different washers...LG, Maytag top loader, and a GE...the Maytag front loaders have been the best ones so far.

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Destroyed Sheets & Clothes, Pet Filter Ineffective

Would Not Recommend

We purchased this and the matching dryer. Timeline: Sunday (Delivery Day): Lowe's crew brought washer in on hand truck without padding or straps. Put dents in the front of the washer that even have red paint from the hand truck. Crew also put drill/driver and other items on top of the washer during install which scratched it up. I called Lowe's and arranged for an exchange (customer service was helpful). Mon - Fri: Did routine laundry in the machine while waiting for the exchange. The Pet fi...

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Dryer Review

Would Recommend

[This review was collected as part of a promotion.] I bought this dryer last month and am so glad I did. I am still learning about all the features but it works great. It is replacing a dryer that was in excess of 25 years old.

February 24, 2025

From maytag.com