
Ratings & Reviews for Maytag Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers are divided on this washer and dryer set. Many praise the pet hair removal, noting clothes come out noticeably cleaner and odor-free, and highlight the steam refresh cycle and Wi-Fi app features as convenient upgrades. However, a substantial portion report serious mechanical failures including door lock malfunctions, pump filter clogs, and persistent airflow errors requiring multiple repairs. Several customers express frustration with warranty denials and unresponsive support. While pet owners appreciate the cleaning performance, reliability concerns and service issues deter many from recommending the set.
Customer review summary generated by AI, including incentivized reviews.New washer
lots of dog hair taken out of filter and verry clean clothes
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
Still getting used to all the features. Just got t
Would Recommend[This review was collected as part of a promotion.] I love my new washer and dryer! My clothes come so clean and no more smell.
From maytag.com
[This review was collected as part of a promotion.] This is a very good washing machine and I'm glad I bought it. My last Maytag washing machine lasted 17 years. I am expecting this washing machine to last for a very long time to.
From maytag.com
AWFUL!
Would Not RecommendMaytag used to be a reputable company, they no longer care about the quality of their product or their customers. 3 month old washer unusable for going on 3 weeks, I asked for parts to be expedited they won't even do that.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Pro
New washer to replace failing washer.
Would RecommendWasher
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Good Appliance but Needs a Few Tweeks
Would Not Recommend[This review was collected as part of a promotion.] I purchased the washer and dryer a few months ago. They have great capacity. I have a dog that sheds like crazy so I figured I'd try the Pet Pro system. The Pet Pro feature doesn't seem to remove much dog hair and adds a lot of time to the wash and dry cycles. You would figure if it adds all that time it would capture more of the hair. I feel the Dryer lint trap is poorly designed and doesn't seem to do a great job filtering the lint. I have ...
From maytag.com
Maytag and Lowes failures
Would Not RecommendItem had a catastrophic failure in less than 6 days after Lowes installation. Lowe's washed their hands of the problem. Maytag does not have any authorized service in Northern New Mexico, and service has to come from upper Colorado to perform a diagnostic (not repair) service call, two weeks after the failure.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
We value all of our customers, and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://b...

Solid No
Would Not RecommendTwo broken washers!? From day one, it would not wash a load without stopping mid-cycle. It could only continue from the app, otherwise the load would have to start all over, only to stop in the middle again. A new one was sent as a replacement. That one never made it into my home because the wonderful delivery guys saw that the inside was completely broken. I ended up cancelling the order and getting a different brand.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Great product
Would RecommendLove how quiet it is and very easy to use, i also love that i am able to monitor it from my phone.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Poor location of control panel
Would Recommend[This review was collected as part of a promotion.] Dryer does a fantastic job of drying and removing pet hair. The only dislike of the dryer is the location of the control panel. Moving it to the top of the machine would be much better because that large round dial used to choose the type of drying desired is the pits! Move the control panel to the top of the machine lik it is on your pet pro washing machine.
From maytag.com
Decent washer, Filter is a gimmick
Would Not RecommendReplaced an old Maytag with this model. I was hopeful the pet hair filter would work. The washer is just fine, but do not spend extra money for the pet hair filter. The tub, window and gasket is always full of dog hair. The pet hair filter...is empty.
Sleek...Quiet...and you get a great wash!
Would RecommendI've only had it about 2 weeks, but so far, I LOVE it. I had the origianl Maytag Neptune, and LOVED it. Been through 3 different washers...LG, Maytag top loader, and a GE...the Maytag front loaders have been the best ones so far.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Destroyed Sheets & Clothes, Pet Filter Ineffective
Would Not RecommendWe purchased this and the matching dryer. Timeline: Sunday (Delivery Day): Lowe's crew brought washer in on hand truck without padding or straps. Put dents in the front of the washer that even have red paint from the hand truck. Crew also put drill/driver and other items on top of the washer during install which scratched it up. I called Lowe's and arranged for an exchange (customer service was helpful). Mon - Fri: Did routine laundry in the machine while waiting for the exchange. The Pet fi...
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Dryer Review
Would Recommend[This review was collected as part of a promotion.] I bought this dryer last month and am so glad I did. I am still learning about all the features but it works great. It is replacing a dryer that was in excess of 25 years old.
From maytag.com
Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all of our customers, and we...