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Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )

Ratings & Reviews for Maytag Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )

3.5
204
Review
 3.5 out of 5
204 Reviews


47% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers are divided on this washer and dryer set. Many praise the pet hair removal, noting clothes come out noticeably cleaner and odor-free, and highlight the steam refresh cycle and Wi-Fi app features as convenient upgrades. However, a substantial portion report serious mechanical failures including door lock malfunctions, pump filter clogs, and persistent airflow errors requiring multiple repairs. Several customers express frustration with warranty denials and unresponsive support. While pet owners appreciate the cleaning performance, reliability concerns and service issues deter many from recommending the set.

Customer review summary generated by AI, including incentivized reviews.
204 Customer Reviews

Make sure to ask for instruction book

Would Recommend

So far i love the machine cleans great. Wish it came with instruction book.

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Smart pet pro is working well and worth the invest

Would Recommend

(This review was collected as part of a promotion.) Just purchased this unit a month ago and very happy with dryer so far!

March 18, 2026

From maytag.com

Great features if they worked

[This review was collected as part of a promotion.] The dryer works fine. I haven't tried the steam yet. Spent extra for the Wi-Fi on both the washer & dryer & they won't stay connected because our Wi-Fi is greater than the one suggested we use. I can connect at the lower speed, but it won't stay there because we have the 5g which it keeps reverting back to. Is there an upgrade or a fix to remedy this?

March 17, 2026

From maytag.com

Serviced 9x in 10 months - Maytag will not help!

Would Not Recommend

I purchased this washer based on the “pet pro”, making you think the clean out trap is in the drum of the machine. IT IS NOT. It’s also not accessible (as on most every wash machine) without removing a total of 21 screws, removing the entire panel, electronic board and a third panel, removing a seal, unwiring 2 wires and using a shop vac to vacuum out the water it won’t drain. Then it works for another month, and they’re coming back. This last time only took 3 weeks. See photo. That’s what it l...

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Response from MaytagTeam

We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

MaytagTeamMarch 12, 2026

MaytagBrand

Awesome features

[This review was collected as part of a promotion.] All around great Love everything about this machine

March 9, 2026

From maytag.com

Terrible machine

Would Not Recommend

Machine is awful and you'll regret it the second it starts after they leave from installation. From leaking everywhere, the drum not being attached correctly, manufacturers faulty inspection, and fighting with Lowe's to do things right on refunding us. This washer isn't a good investment unless you are just wanting to waste money. Monitor your account for the correct amount for the refund from lowes because they lose pieces that you purchased or they dont do an account for them. They also try to...

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Hope you don't actually have pets

Would Not Recommend

I've had this washer <3 months it's already refusing to work. I specifically purchased this because it was supposed to be tailored to those of us with pets. I happen to have 3. 2 of which shed profusely. Bottom line don't waste your money. I should've bought an LG or a Samsung.

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Response from MaytagTeam

We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

MaytagTeamMarch 4, 2026

MaytagBrand

Maytag is not the Maytag it used to be

[This review was collected as part of a promotion.] I purchased December 1st 2025 received about 2 weeks ago Feb 11 2026. I gave up an 18-year-old unit that I finally fixed prior to receiving the new one. These new machines are aluminum thin compared to my old unit. My advice to Maytag is to go back to the making of the old units without all the modern electrical equipment on them not necessary to have all that equipment. You can have a base machine on the market as well. I'm sure this new mach...

March 1, 2026

From maytag.com

Response from Consumer Care

Thank you for your review. We regret to hear that your Dryer is not living up to your standards. If you have any questions or concerns with your Dryer...

Consumer CareMarch 3, 2026

3 months in and I need a new part

Would Not Recommend

part cost 158 and after only 3 months it shouldn't need any repair it just stopped draining. its not a clog the part just stopped sucking it out of drum area.

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Response from MaytagTeam

We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

MaytagTeamMarch 2, 2026

MaytagBrand

Disappointed

[This review was collected as part of a promotion.] Extremely disappointed with both the washer and the dryer too many bells and whistles with no directions or tutorials through email to even see how these things operate

February 26, 2026

From maytag.com

Response from Consumer Care

Thank you for your review. We regret to hear that your Dryer is not living up to your standards. If you have any questions or concerns with your Dryer...

Consumer CareFebruary 27, 2026

DO NOT BUY

Would Not Recommend

I'd give this thing negative stars if that were an option. I have had this machine for 3 years and every 3 months I have to call a company out to unclog the drain filter because the idiots at maytag/whirpool made a machine and marketed it to pet owners and then buried the drain filter so far into the machine that only a professional can access it. I HATE THIS THING SOOOOO MUCH!! The dryer counterpart is trash too. It takes 3-4 cycles on heavy duty or bulky items to dry a thin queen comforter and...

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Response from MaytagTeam

We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

MaytagTeamFebruary 16, 2026

MaytagBrand

Do not buy this machine

Would Not Recommend

I've had this machine for six months. It stopped draining properly so I opened up the owners manual and it said to clean the filter IF there is a pull out panel. Mine has no pull out panel so I scheduled a warranty service (which took a week meaning we couldn't do laundry). The tech came out and had to take the front panel apart to get at the filter and clean it, and told me that Maytag doesn't consider that a warranty repair and it just needs to be cleaned every few months. No where in the owne...

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Response from MaytagTeam

We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

MaytagTeamFebruary 13, 2026

MaytagBrand

tvind

good quality item, easy to install, settings are adequate

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