
Ratings & Reviews for Maytag Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washer ( White )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers are divided on this washer and dryer set. Many praise the pet hair removal, noting clothes come out noticeably cleaner and odor-free, and highlight the steam refresh cycle and Wi-Fi app features as convenient upgrades. However, a substantial portion report serious mechanical failures including door lock malfunctions, pump filter clogs, and persistent airflow errors requiring multiple repairs. Several customers express frustration with warranty denials and unresponsive support. While pet owners appreciate the cleaning performance, reliability concerns and service issues deter many from recommending the set.
Customer review summary generated by AI, including incentivized reviews.Make sure to ask for instruction book
Would RecommendSo far i love the machine cleans great. Wish it came with instruction book.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel ) Verified Purchaser
Smart pet pro is working well and worth the invest
Would Recommend(This review was collected as part of a promotion.) Just purchased this unit a month ago and very happy with dryer so far!
From maytag.com
Great features if they worked
[This review was collected as part of a promotion.] The dryer works fine. I haven't tried the steam yet. Spent extra for the Wi-Fi on both the washer & dryer & they won't stay connected because our Wi-Fi is greater than the one suggested we use. I can connect at the lower speed, but it won't stay there because we have the 5g which it keeps reverting back to. Is there an upgrade or a fix to remedy this?
From maytag.com
Serviced 9x in 10 months - Maytag will not help!
Would Not RecommendI purchased this washer based on the “pet pro”, making you think the clean out trap is in the drum of the machine. IT IS NOT. It’s also not accessible (as on most every wash machine) without removing a total of 21 screws, removing the entire panel, electronic board and a third panel, removing a seal, unwiring 2 wires and using a shop vac to vacuum out the water it won’t drain. Then it works for another month, and they’re coming back. This last time only took 3 weeks. See photo. That’s what it l...
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
Awesome features
[This review was collected as part of a promotion.] All around great Love everything about this machine
From maytag.com
Terrible machine
Would Not RecommendMachine is awful and you'll regret it the second it starts after they leave from installation. From leaking everywhere, the drum not being attached correctly, manufacturers faulty inspection, and fighting with Lowe's to do things right on refunding us. This washer isn't a good investment unless you are just wanting to waste money. Monitor your account for the correct amount for the refund from lowes because they lose pieces that you purchased or they dont do an account for them. They also try to...
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
Hope you don't actually have pets
Would Not RecommendI've had this washer <3 months it's already refusing to work. I specifically purchased this because it was supposed to be tailored to those of us with pets. I happen to have 3. 2 of which shed profusely. Bottom line don't waste your money. I should've bought an LG or a Samsung.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

Maytag is not the Maytag it used to be
[This review was collected as part of a promotion.] I purchased December 1st 2025 received about 2 weeks ago Feb 11 2026. I gave up an 18-year-old unit that I finally fixed prior to receiving the new one. These new machines are aluminum thin compared to my old unit. My advice to Maytag is to go back to the making of the old units without all the modern electrical equipment on them not necessary to have all that equipment. You can have a base machine on the market as well. I'm sure this new mach...
From maytag.com
Thank you for your review. We regret to hear that your Dryer is not living up to your standards. If you have any questions or concerns with your Dryer...
3 months in and I need a new part
Would Not Recommendpart cost 158 and after only 3 months it shouldn't need any repair it just stopped draining. its not a clog the part just stopped sucking it out of drum area.
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

Disappointed
[This review was collected as part of a promotion.] Extremely disappointed with both the washer and the dryer too many bells and whistles with no directions or tutorials through email to even see how these things operate
From maytag.com
Thank you for your review. We regret to hear that your Dryer is not living up to your standards. If you have any questions or concerns with your Dryer...
DO NOT BUY
Would Not RecommendI'd give this thing negative stars if that were an option. I have had this machine for 3 years and every 3 months I have to call a company out to unclog the drain filter because the idiots at maytag/whirpool made a machine and marketed it to pet owners and then buried the drain filter so far into the machine that only a professional can access it. I HATE THIS THING SOOOOO MUCH!! The dryer counterpart is trash too. It takes 3-4 cycles on heavy duty or bulky items to dry a thin queen comforter and...
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

Do not buy this machine
Would Not RecommendI've had this machine for six months. It stopped draining properly so I opened up the owners manual and it said to clean the filter IF there is a pull out panel. Mine has no pull out panel so I scheduled a warranty service (which took a week meaning we couldn't do laundry). The tech came out and had to take the front panel apart to get at the filter and clean it, and told me that Maytag doesn't consider that a warranty repair and it just needs to be cleaned every few months. No where in the owne...
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...

tvind
good quality item, easy to install, settings are adequate
From Pet Pro High Efficiency Stackable Large ( 5-cu ft ) Front Load Washers ( Midnight Steel )
We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having t...