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TurboWash 3D Agitator Smart Compatible Large Top-Load Washer ( White ) ENERGY STAR

Ratings & Reviews for LG TurboWash 3D Agitator Smart Compatible Large Top-Load Washer ( White ) ENERGY STAR

4.3
908
Review
 4.3 out of 5
908 Reviews


84% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The LG top-loading washing machine offers a large capacity, efficient water usage, and quiet operation. Customers praise its wide range of wash cycles and customization options, as well as convenient features like Wi-Fi connectivity and end-of-cycle notification. However, some users have reported issues with the control panel, motor, and other components failing within a short period, often outside the warranty. There are also complaints about insufficient water coverage for effective rinsing and cleaning, especially on the normal wash cycle. The machine's long-term reliability is a concern, and frequent and expensive repairs have disappointed many customers.

Customer review summary generated by AI, including incentivized reviews.
908 Customer Reviews

Need better mother board/ touch screen

[This review was collected as part of a promotion.] I bought this 2 years ago, and I’ve enjoyed using the product until one day the touch screen stopped working. After a lot of research I realized that this is a common problem with LG. I would have hoped that LG would have looked into the issue and helped its customers by providing free corrective measures. These units a very expensive and I was hoping that they would last me longer then 2 years.

January 15, 2024

From lg.com

Response from LG

Hi there. Thank you for sharing your experience with the WT7305CW unit. We regret to hear about the touchscreen issue. Quality and customer satisfacti...

LGJune 6, 2024

Extremely disappointed

This review is very similar to many earlier reviews. We bought the LG WT7305CV washing machine in July of 2021. In November of 2023, less than 2.5 years, later the control board malfunctioned rendering the machine useless. The washer and part are discontinued. I am not surprised after reading these reviews. LG obviously manufactures inferior washing machines and found it necessary to get out from under this defective product. I will never purchase another LG product of any kind again. This is a...

January 9, 2024

From lg.com

Response from Customer Care

Hey there, we really appreciate you taking the time to leave your review about your experience with the issue regarding your washer. We sincerely apol...

Customer CareJanuary 17, 2024

BJYER BEWARE! LG IS TRASH PRODUCTS

Do NOT BUY LG PRODUCTS. They a very poorly made and only last a little past manufacturer warranty period then you will need to replace or repair

December 28, 2023

From lg.com

Response from Customer Care

Hey there, thanks a lot for taking the time to leave us a review on your unit. Your feedback is really important to us and you can be sure that we're ...

Customer CareJanuary 4, 2024

Love the features

[This review was collected as part of a promotion.] I bought this in 2020 and it is already broke. The control board stopped .

December 23, 2023

From lg.com

Response from Customer Care

Hello there! We appreciate you taking the time to provide us with feedback about your washing machine. We understand that having a malfunctioning cont...

Customer CareJanuary 1, 2024

Not happy

My topsheet is currently stuck under the agitator and can't retrieve it. Waiting for a repairman to come and fix it. It sucked right under. Not happy. This machine is too new for something like this to happen!!!!

November 7, 2023

From lg.com

Response from Customer Care

We're sorry to hear about the issue you're facing with you LG Washing Machine (WT7305CW), and we understand your frustration. It's certainly disappoi...

Customer CareNovember 8, 2023

Great washer

We have used this product for almost two years now. Love how big it is and how I can add laundry even after it starts. We only had one problem with it. My toddlers sock got stuck outside the drum. Thankfully we were under warranty and had LG repairman come and fix it easily.

November 2, 2023

From lg.com

DO NOT BUY

[This review was collected as part of a promotion.] We bought this machine 2 yrs ago and it already died. The Styrofoam behind the start switches wore out. No 10 yrs warranty.

October 29, 2023

From lg.com

Response from Customer Care

Hi. We appreciate you taking the time to post your review and would like to help with the issue you're having with your appliance. So that we can disc...

Customer CareNovember 3, 2023

Not Great Features

[This review was collected as part of a promotion.] I bought this washer and dryer set for Christmas in 2019 and luckily for me I purchased the 5 yr warranty because I don’t think that the power button should have stopped working just after 3 years.

October 28, 2023

From lg.com

Response from LG Digital Care Team

We understand that it can be frustrating when a product fails to meet your expectations, and we appreciate you taking the time to share your concerns....

LG Digital Care TeamOctober 31, 2023

[This review was collected as part of a promotion.] I bought this washer in 2020. I just had to get a part repair but i buy the warranty every year because i like the washer. I love the agitator in it because i believe it gets clothes cleaner.

October 28, 2023

From lg.com

Good washer but with some improvements to make.

[This review was collected as part of a promotion.] Overall really happy with the washer; my only concern is that sometimes the pre program cycles won’t be really efficient; we have to be really specific of how much clothes we need to put in and what mix of clothes is the best; is like test every time to figure it up; it will be nice too be more simple. Other thing is the overloaded; the sensing some time won’t work correctly.

October 17, 2023

From lg.com

Manual co tools are much more reliable.

[This review was collected as part of a promotion.] I purchased .t washer 1/2022. Two weeks ago the "start" button stopped working. I have not been able to wash clothes for two weeks. First part did not fix problem. Now another part is on order for the main control board. I'm wishing for my non- digitizied, im missing the manual knobs and buttons on my previous machine that never let me down for over 10 years. Very unhappy.

October 12, 2023

From lg.com

Response from Customer Care

Hi. We understand the sentiment in your review and are committed to getting this issue resolved satisfactorily. If you don't mind, please reach out to...

Customer CareOctober 27, 2023

Best washer

[This review was collected as part of a promotion.] Washes great easy to use a lot of functions . Its fun to use

September 21, 2023

From lg.com

Bad experience with LG washer

I hate this LG Washer and dryer. The washer floods our garage regularly. Never buy LG products they are not good quality.

September 20, 2023

From lg.com

Response from Customer Care

Hey there. Thank you for taking your time in leaving a review regarding your Top Load Washer. We want to make this right. However, we need to switch t...

Customer CareOctober 3, 2023

Really like it!

[This review was collected as part of a promotion.] I bought this 2 years ago and so far it is holding up great! I had one instance where a sock got stuck in the filter and my tub wouldn't train so I had to drain with a shop vac then take off the back panel and remove the sock from the filter.

September 18, 2023

From lg.com

Crappy product

This machine does not live up to the hype, it leaves the clothes dingy. I've had it checked twice for this issue and the tech agrees with us but the arrogant LG reps who have never seen this machine insist there is nothing wrong with their product,.

September 17, 2023

From lg.com

Response from Customer Care

Hey there. Thank you for leaving a review on your 4.8 cu. ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with Agitator and TurboWash3D™ Technol...

Customer CareOctober 2, 2023

Very efficient, works great!

I bought this 2 years ago. It's been great. I had a small issue, called customer service and was helped right away. The app is convenient, but the wife is not into using technology like that yet.

September 14, 2023

From lg.com

Great machine, when it works.

[This review was collected as part of a promotion.] Buying this washing machine was a major mistake. It is around 2 years old and already has required two major repairs. This is our second LG washer. Our first had similar issues. The first time, I thought it was just a bad machine, now I think is LG. Will never by another. Could never get the wifi to work either.

September 8, 2023

From lg.com

Response from Customer Care

Hi! We realize your experience fell short of your expectations doesn't meet our standards of quality. So that we can take a closer look into this, ple...

Customer CareSeptember 13, 2023

Deep washing is real

[This review was collected as part of a promotion.] Bought one year ago and it became my best friend 🥰

September 7, 2023

From lg.com

Back at the laundry mat

[This review was collected as part of a promotion.] I need help. Machine died already, was nice for the time being. Now I’m At the laundry mat

August 27, 2023

From lg.com

Response from LG Social Media

We're sorry to hear that your 4.8 cu. ft. Mega Capacity Smart Wi-Fi Enabled Top Load Washer is experiencing issues. To troubleshoot the problem, pleas...

LG Social MediaAugust 30, 2023

Terrible

On/Off button going bad after owning it for just over 2 years.

August 18, 2023

From lg.com

Response from Customer Care

Hey there. Thank you for your time in leaving the review. We'd be more than happy to look into this for you. Please get in touch with us by sending us...

Customer CareAugust 18, 2023