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SmartCode Satin nickel Keypad Electronic Handle Lock

Ratings & Reviews for Kwikset SmartCode Satin nickel Keypad Electronic Handle Lock

4.2
259
Review
 4.2 out of 5
259 Reviews


78% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The electronic lock has mixed performance - it works well for some customers, but many experience issues with the lock mechanism failing after 1-2 years. Battery life is also a common complaint, with users reporting having to change batteries every 3-4 weeks. On the positive side, customers appreciate the convenience of keyless entry and the ability to program multiple access codes. However, there are concerns about the durability and reliability of the lock, with many users having to replace their units multiple times.

Customer review summary generated by AI, including incentivized reviews.
259 Customer Reviews

Great Product!

Would Recommend

[This review was collected as part of a promotion.] I had this for a couple years and the latch part broke. So I contacted them and they soon sent me a replacement in the mail. It took care of the issue for now. Thanks for standing behind your product. I have a couple of these smartcode latches and deadbolts. I like the zwave technology and wireless control.

October 19, 2017

From kwikset.com

Very useful electronic door handset

Would Recommend

This is *almost* a great handset. Functionality is definitely great and it is simple and convenient to use. I have had a couple of these on main entry doors for years and they get abundant use from kids and adults. The electronics have worked fine. I had to place a warranty claim on one after 4 years of use due to a return spring breaking, and the warranty claim process was smooth. The finish has been durable as comparing new to used there is not really any discernible appearance difference. I d...

October 18, 2017

From kwikset.com

Great Product

Would Recommend

[Employee of kwikset] Installed the handle on a from door in the matter of 15 minutes. Works great and has a nice finish.

October 16, 2017

From kwikset.com

Works Perfect.

Would Recommend

Perfect for my detached garage, I was tired of having to grab a key whenever I needed something.

Was this Review Helpful ?

on our 3rd replacement and its still not working

Would Not Recommend

We just received our 3rd replacement from Kwikset, and the electronics won't turn the lock knob. If I give it a little push, it will function, but if not, it just make noise like its trying to, but won't work. This is the 3rd replacement we've received from Kwikset, to replace the 911 SmartCode we bought at a local large retailer. I'm so fed up with this!

September 11, 2017

From kwikset.com

Response from Kwikset Social

Hello Sheri, Thank you for describing your experience. It looks like our customer service team reached out to you on 9/12/17 and is awaiting your repl...

Kwikset SocialSeptember 15, 2017

Stopped working after a year

Would Not Recommend

I installed 3 of these units in a home remodel. After just a year 2 of the units have stopped working. The locking mechanism breaks somewhere within the cylinder rendering the lock inoperable. Please don't buy this product of you want something that will last.

September 10, 2017

From kwikset.com

Response from Kwikset Social

Hello John, We're not sure why the locking mechanism has broken on two of your units, but we want to make this right. At Kwikset, we put tremendous v...

Kwikset SocialSeptember 15, 2017

Easy to use for kids

Would Recommend

[This review was collected as part of a promotion.] Great product and easy for kids to use. Warranty on locks is fantastic.

March 12, 2017

From kwikset.com

Simple to use, bit noisy

Would Recommend

[This review was collected as part of a promotion.] We bought a house with this unit installed and deadbolts for the other doors. The kwikset technology was invaluable in changing the lock - so easy! I can't wait to do this at the cottage too! The only downside is when someone comes in the beep and the mechanism can be heard throughout the house - not fun when trying to sleep in but I might change my mind when the kids start staying out past curfew!

March 6, 2017

From kwikset.com

Looks great, and works great.

Would Recommend

[This review was collected as part of a promotion.] We've had this model on our back door for quite a while now. We've been very happy with it. It's so nice not to fumble around trying to get my keys, and I also don't have to worry about my kids needing or losing a key. We did have a problem with it, but we called customer service and they were very helpful and sent us a new unit hassle free. It was a simple swap, and we haven't had any trouble with the new unit. I would certainly recommend and ...

March 3, 2017

From kwikset.com

Easy to install!

Would Recommend

We never have to deal with keys. Our grandchildren can open it easy.

February 12, 2017

From kwikset.com

Would Recommend

[This review was collected as part of a promotion.] Love this push button lock,easy install and looks great No more keys

February 6, 2017

From kwikset.com

Super lock

Installed it myself. Was easy. Forget the key just share the code

January 29, 2017

From kwikset.com

Would Recommend

[This review was collected as part of a promotion.]

January 28, 2017

From kwikset.com

Great features

Would Recommend

[This review was collected as part of a promotion.] I got the replasement for the old one and its been working good

January 24, 2017

From kwikset.com

Warranty

Would Not Recommend

[This review was collected as part of a promotion.] One of the reasons I purchased this product was the lifetime warranty. After installed, noticed 1 year on electronics. It is an ELECTRONIC LOCK...

January 22, 2017

From kwikset.com

Response from Community Manager

Hi Krok, You are correct. Your lock is backed by a 1-Year electronics warranty and a lifetime mechanical and finish warranty. Should you ever need a ...

Community ManagerJanuary 30, 2017

This lock rocks!

Would Recommend

[This review was collected as part of a promotion.] I installed this lock at the request of my wife who was tired of searching for her keys in her purse every time she got home. At first I thought it was going to be a nightmare to install but was surprised by how easy the installation instructions were and how quickly it all came together. We can now go on a bike ride without hauling around uncomfortable keys in our pocket and without the fear of losing keys; what a convenience! We absolutely lo...

December 30, 2016

From kwikset.com

cheap design

Would Not Recommend

[This review was collected as part of a promotion.] Handle is a little loose after a couple months use and system beeps for no reason

December 28, 2016

From kwikset.com

Special needs child

Would Recommend

[This review was collected as part of a promotion.] I bought this product with the specific needs of my child with autism in mind. He can never find his key and this gave him freedom and a sense of accomplishment.

November 20, 2016

From kwikset.com

works great

Would Recommend

[This review was collected as part of a promotion.] I have had for over a year and changed batteries once works great

November 16, 2016

From kwikset.com