Ratings & Reviews for Kwikset SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the convenience of keyless entry and the ability to grant access via codes to family and guests, with many highlighting straightforward installation and elegant design. However, a substantial portion report severe battery drain lasting only weeks, mechanical failures where the deadbolt doesn't fully engage, and a keypad that doesn't illuminate in low light. While most appreciate the core concept, recurring reliability issues and the need for frequent troubleshooting undermine the product's promise of dependable convenience.
Customer review summary generated by AI, including incentivized reviews.Died after 2 weeks
Would Not RecommendI purchased the lock on Labor Day weekend and installed it. I used Duracell batteries thinking it will last a couple of months. It was easy to install and everything worked fine. It started beeping at the two week mark, so I put in new Duracell batteries. It started beeping again in a few hours and the batteries were dead. Found out the lock is broken and needs to be replaced.
From SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security
Short lived
Lasted only 5 years, it's even difficult to open or lock the door with the key. Thought it was just in need of new batteries but that didn't change the problem.
From kwikset.com
Hello Djpl, We are happy to help with your SmartCode 913. Here are some steps you can try to help get it in working order: Measure the door frame ja...
913 smart code
Would Not RecommendI purchase this a year ago within two months the lock was defective the company sent me another one well here it is a few months later no good it doesn’t work anymore
From kwikset.com
Hello Marie, Thank you for reaching out to our Support Team and we're glad to hear that they were able to replace the lock for you. Please know that ...
Great until..
Would Not RecommendThe lock has been great, batteries do need to be replaced every 3-5 weeks but I thought fine, not worth complaining about because I bought it on sale. Well 6 months of use the lock became completely unresponsive. No typical warning of low battery and now I am locked out of the house. I should have just started with the Schlage locks multiple family members have used and had zero issue with and a 6 month battery life.
From SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security
Hello Anon,
Fresh alkaline name-brand batteries last 6 to 12 months in the lock, depending on usage. To fix this, please follow these steps: rep...
It works
Would RecommendFollow the directions and things will go smoothly. DO NOT over tighten the small screws that hold the casing over the battery housing. Just make them snug. If they are too tight, the lock will not retract the whole way and you will not be able to open the door. Just practice a few times with the door open to be sure it’s working smoothly.
From SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security Verified Purchaser
Very nice. Better than schlage where you need to turn a knob after pressung the code. Press your code and it unlocks. Simple.
From SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security
Prone to malfunction
Would Not RecommendPurchased this lock to use on a short term rental. Unfortunately it is prone to malfunctioning and repeatedly tries to lock despite no issues with the installation.
From kwikset.com
Hello cb97211, We're here to help! It sounds like your lock may have jammed and to fix what you're experiencing, please check your door alignment and...
Ehh..
Would Not RecommendPros: Looks nice Cons: Drains batteries quickly The one thing I absolutely don't like about this lock is how delayed it is. It seems quicker to just use a key.
From SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security
Hello Jess,
We're here to help! Thanks for sharing your experience and please know that the batteries should last 6-12 months and if that&#...
Easy to install, direction were great and the lock works great very smooth locking and unlocking with key as well if replacing a lock no need to re drill to attach to the door and looks great after installed
From SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security Verified PurchaserVerified Pro
Finally installed and it won't stop trying to lock
Pros: Easy to install, Easy to Program, Easy to use Con: Keeps trying to autolock even after it is already locked until the batteries are dead
From kwikset.com
Hello Ryry, Thank you for sharing your experience and for ensuring the 913 Smartcode is working at its best; we recommend checking the following. 1....
Not good design or dependable.
Would Not RecommendOnly 2 years old and the electric motor burned out. Made weird noises when opening and closing a while before it died and became difficult to lock and unlock with the key when it did die. Also to change the battery and to program a new code was poorly thought out. It has a removable piece but doesn't allow access to anything. You have to take the whole back off to get to the batteries.
From SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security
Hello Stewie,
Thank you for sharing your feedback. The interior window of the lock slides up so you can access the battery pack and progra...
I cant get the keypad to actually light up when it is dark outside?
From SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security Verified Purchaser
Hello Mike,
We're here to help! To illuminate the keypad on the SmartCode 913, you must push the lock button at the top of the keypad, while...
Hello Roland,
We are more than happy to help you with your SmartCode 913. We understand that you stated the lock needs to be replaced, yet we...