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SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security

Ratings & Reviews for Kwikset SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security

3.8
266
Review
 3.8 out of 5
266 Reviews


70% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the convenience of keyless entry and the ability to grant access via codes to family and guests, with many highlighting straightforward installation and elegant design. However, a substantial portion report severe battery drain lasting only weeks, mechanical failures where the deadbolt doesn't fully engage, and a keypad that doesn't illuminate in low light. While most appreciate the core concept, recurring reliability issues and the need for frequent troubleshooting undermine the product's promise of dependable convenience.

Customer review summary generated by AI, including incentivized reviews.
266 Customer Reviews

junk

Would Not Recommend

Uses batteries up really quickly compared to a gate house lock I have. Batteries die sometimes with no warning. Sometimes after you enter the code to unlock it will keep locking until the batteries are dead which leaves you locked out unless you have a key.

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Response from Kwikset

Hello Mike,

We take tremendous pride in manufacturing quality products for our consumers, and your experience is very important to us. Our...

KwiksetApril 14, 2022

kwikset

Terrible Quality

Would Not Recommend

It worked fine for a few weeks. I tried it today, no power. I put in new batteries. It powers up for a couple seconds, then nothing. Don't waste $120 on a Kwikset lock!

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Response from Kwikset

Hello LT34,
We take tremendous pride in manufacturing quality products for our consumers, and your experience is very important to us. Our Suppo...

KwiksetMarch 28, 2022

kwikset

Great door lock!

Would Recommend

This item is easy to install, and works great! Be sure to read the troubleshooting reviews and as long as it’s installed correctly, you shouldn’t have any problems.

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stopped working after 2 and half years!

Would Not Recommend

I bought this quickset smart code 913 touchpad electronic deadbolt and I have loved it for the longest time. The battery life was great and it was very user-friendly. But about three days ago this thing has quit and it will not take a code or unlock it’s almost as if the electronic moving parts inside have stopped completely. I bought brand new Duracell batteries and replace them twice and three days apart. Nothing is working and I’m very disappointed.

March 15, 2022

From kwikset.com

Response from Customer Care

Hello Tonya427, Kwikset takes great pride in manufacturing quality products for our consumers, and we place tremendous value on our consumers' securi...

Customer CareMarch 15, 2022

Battery Killer

Would Not Recommend

I'm not really sure how this thing murders batteries every month, especially since we rarely use the door and it's even more rare that we use the keypad function. I wouldn't waste the money on this if I could do it all over again.

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Response from Kwikset

Hello Disappointed Dad,
Here to help! A fresh set of batteries should last up to 6-12 months in the lock, depending on usage. Please follow thes...

KwiksetFebruary 28, 2022

kwikset

Beautiful Handle and electronic entry set

Would Recommend

This door handle fit perfectly. It looks fabulous. It brightens up my front door.

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Initial first impressions are great

Would Recommend

I purchased this to replace a failed electronic deadbolt from a competitor. Having used the two, I thought the alternative was slightly easier to install, though this wasn't too bad. But I do like features and aspects of this lock. The batteries are more conventional (AA vs 9v). The programming is simpler. There's no external "knob" to turn, it unlocks once you enter the code. Not only is this more convenient, but I find it also fits better inside the screen door than the old one I had. So, all ...

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Installer BEWARE

Would Not Recommend

Bought this programmable deadbolt so that the family could enter through the front without a key. I've installed 3 other similar locks of a different brand so I was sure this would be a piece of cake. Boy was I wrong. The installation for this *should* have been simple, but I got to a spot where the instructions were vague, and the deadbolt was seeming to get stuck. I tried installing the specific parts about 12 different ways. I Googled, I YouTubed, I cursed (a lot). There are a LOT of other pe...

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Response from Kwikset

Hello Ceegale,
We're sorry to hear about your trouble and are glad to know that the lock is in working order. As you mentioned, the manual d...

KwiksetJanuary 5, 2022

kwikset

Suddenly stopped working

Would Not Recommend

I purchased this deadbolt approximately 2 years ago. Installation was straightforward and the deadbolt functioned well until this week, when the deadbolt would not engage and move when using the electronic lock button or and entry code. The device will make a low grinding sound, but nothing moves. Key use works, though not as well as before as the lock sometimes hits a sticking point before extra torque will turn it in or out by key. I have reviewed all Kwikset info for troubleshooting, as we...

December 5, 2021

From kwikset.com

Response from Customer Care

Hello WLP, Thank you for taking the time to share the troubleshooting steps you tried and your experience with the lock. We take great pride in manuf...

Customer CareDecember 7, 2021

Poor

Would Not Recommend

I've had three of these. The lights on the keypad on the first one wouldn't light up at night for nothing. After several phone calls & hours on the phone they said it was defective and sent me a new one. I had the same problem on the second one but decided to deal with it since it wasn't often that I was coming home after dark. But just a few months after having it, it stopped working. I was literally locked out of my house one day. It wasn't the batteries either. The system just stopped working...

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Response from Kwikset

Hello Dawanna,
We're truly sorry to hear about your trouble and please know that we are here to support you. As you mentioned, for the keypa...

KwiksetNovember 27, 2021

kwikset

Worthless

Would Not Recommend

Absolute garbage, i would give zero stars if i could. Item did not work straight out of the box. Spent three hours trying to problem solve. Electronics and wiring on this thing are extremly poor quality and tempormental. Dont waste your time like i did and go with the much higher quality schalge keylock brand.

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Response from Kwikset

Hello Luke,
To better understand and help you get your lock in working order, we'd need to gather more details. Can you please contact our S...

KwiksetOctober 12, 2021

kwikset