Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
242
Review
 4.2 out of 5
242 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
242 Customer Reviews

We’ll see

Would Recommend

[This review was collected as part of a promotion.] I can’t rate the quality yet. We’ll see how it holds up. I will say the shelves in the refrigerator are not of good quality. Very flimsy. If the unit holds up I can overlook that.

December 22, 2025

From kitchenaid.com

Love this KitchenAid Refrigerator

Would Recommend

[This review was collected as part of a promotion.] This refrigerator replaced a larger french door refrigerator but this layout allows us to see what is actually in there. Love it. Plenty of room in the doors and the pantry door is a great feature.

December 21, 2025

From kitchenaid.com

Absolute Garbage

Would Not Recommend

[This review was collected as part of a promotion.] 5 days old and it completely stopped working. Everything. Absolute ridiculousness. All cooling. Water dispenser. Everything broke after 5 days of use.

December 20, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareDecember 23, 2025

Never buy a fridge with 'ice in the door'

Would Recommend

[This review was collected as part of a promotion.] I had my Samsung fridge with ice and water hauled off (4 years old) because the ice maker quit (a known fault). I bought this counter deep model with ice in the bottom freezer and filtered water in the upper cabinet. Great amount of refrigerator storage.

December 19, 2025

From kitchenaid.com

Poor quality & water leaks from day 1.

Would Not Recommend

[This review was collected as part of a promotion.] HORRIBLE CUSTOMER SERVICE. Beware. Cheap interior materials. Door handles misaligned. Drawers don’t close properly and worst of all interior water dispenser drips constantly… water pooling inside. Problem started day one. Warranty service unreliable- rescheduled multiple times after no show. Don’t bother spending more for this product. (Owned many KitchenAid products - this is the worst) Lastly- what genius puts the control panel exactly where ...

December 19, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareDecember 19, 2025

Great fridge

Would Recommend

Great fridge with lots of space

Was this Review Helpful ?

Love my refrigerator

Would Recommend

So far so good

Was this Review Helpful ?

It's beautiful!

Would Recommend

[This review was collected as part of a promotion.] I looked at this refrigerator for two months before making the purchase. I never could find anything that compared to its functionality or aesthetics. Love the gray interior. The lighting -- yes, that's what I said -- is so soft and pleasing, unlike any refrigerator I've had. Loads of space and wonderful compartments.

December 16, 2025

From kitchenaid.com

Best counterdepth

Would Recommend

The refrigerator is the largest in class for counterdepth… putting the water on the side and icemaker frees up tremendous space.. the door on the left has the same storage as on the right and holds all kinds of stuff like gallon milk cartons, etc. Intelligient design, best counterdepth, best warranty… I looked at all of them GE profile, Bosch, Fisher & Paykel. None compare.. Bosch warranty is terrible for the premium price but looks cheap inside and the stainless steel on the doors look thin an...

Was this Review Helpful ?

A couple of issues.

Would Not Recommend

[This review was collected as part of a promotion.] Refrigerator was bought in October. Although the ice maker works fine, there is an issue with it filling up the ice bin a little too high. When we open the bottom freezer to get ice, ice is pushed out the back of the bin and falls to the floor area of the freezer. We have to open the freezer door completely and reach in to remove the overflow ice. The ice maker was replaced in kind but it still is experiencing the same problem. I have noti...

December 13, 2025

From kitchenaid.com

New, good sod far

Would Recommend

[This review was collected as part of a promotion.] Frost was all over the freezer not sure why, I raised the temp to zero it seems to have stopped

December 12, 2025

From kitchenaid.com

Love this refrigerator!

Would Recommend

[This review was collected as part of a promotion.] Received our new refrigerator almost two weeks ago now and love it! Very roomy and cools as expected. My only concern is the ice maker. It makes so much ice thatvwhen you open the drawer sometimes ice fall over the back edge into the bottom of the freezer area. Difficult to get to for removing the stray cubes. We will just keep trying to keep the ice moved to the front of the tray. For now, I’m just turning it off when it’s full.

December 12, 2025

From kitchenaid.com

Small issue with a damaged door but they replaced

Would Recommend

Very good

Was this Review Helpful ?

Don’t like the ice maker or the water disp3nser.

Would Recommend

Excellent choice.

Was this Review Helpful ?

Beautiful KitchenAid Refrigerator

Would Recommend

Love the look of this Refrigerator. Beautiful inside and out. Looks very high-end. The faux wood panel inside is a nice touch. Provides enough storage space for our needs. Still getting used to the inside water feature; however, I do prefer this to a door water/ice feature. Can spill water if you dont pull glass away slowly. The doors dont close as smoothly as I would hope. It seems you need to close the left door before the right door for a smoother outcome; however, you can do it eithe...

Was this Review Helpful ?

Great style and color

Would Recommend

[This review was collected as part of a promotion.] Ample storage, super quiet, consistent temperatures

December 9, 2025

From kitchenaid.com

Would Not Recommend

Delivery men left without completing the installation Pictures show how they left it

Was this Review Helpful ?
Response from KitchenAidTeam

Hello! We are sorry to hear about this concern. While our reviews focus on the product and your individual experience using it, we are sorry to hear ...

KitchenAidTeamDecember 10, 2025

KitchenAidBrand

Nicely designed refrigerator

Would Recommend

[This review was collected as part of a promotion.] A very nice refrigerator with ample space and a reasonably sized freezer. The freezer needs additional lighting however.

December 8, 2025

From kitchenaid.com