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Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
242
Review
 4.2 out of 5
242 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
242 Customer Reviews

Handsome but, folks, not counter-depth

Would Recommend

[This review was collected as part of a promotion.] PROS: this is a great looking refrigerator. I like the pullout charcuterie board-looking tray and the tray for wine, deli, etc. Shelves are well made and feel substantial, which leads to...CONS: fruit & veg drawers and door shelves are made from plastic that seems thin and brittle. Just waiting for them to crack. Also, the actual depth might be an industry spec but this refrigerator is NOT counter depth and sticks out only 1-2" less than my las...

January 2, 2026

From kitchenaid.com

Very pleased!

Would Recommend

[This review was collected as part of a promotion.] I am so happy with our fridge. My family and I love that it is so roomy and looks so fancy. The food seems to last fresh for longer than our old fridge. So far it's been about a month but we are very pleased

January 1, 2026

From kitchenaid.com

I Love My New Fridge!

Would Recommend

[This review was collected as part of a promotion.] I can see everything! This refrigerator has so much door space and is wide enough that I can see all food. No more waste. My old fridge was deeper and things got lost behind other things. The water feature works well and the pantry drawer is super helpful, since I can change the temp for different items.

January 1, 2026

From kitchenaid.com

Nice Refrigerator,But…..

Would Not Recommend

[This review was collected as part of a promotion.] We chose a KitchenAid refrigerator because we initially replaced our dishwasher with a KitchenAid unit and absolutely love it so, our intention is to eventually replace the stove and microwave with K/A units. The new refrigerator has plenty of nice storage on the doors, shelves and pullout drawers. The clear plastic bins and drawers give it a clean and spacious look versus typical solid white bins and drawers. The only drawback that is very dis...

January 1, 2026

From kitchenaid.com

Disappointing for the brand

Would Not Recommend

[This review was collected as part of a promotion.] We expected better from the KitchenAid brand name. The refrigerator itself, so far, is operating as expected. Our frustrations come mostly from the instructions and the inadequate customer support. Nowhere in the manual is there a useful explanation of the in-door control panel’s functions. There are no detailed and clear instructions on how the temperature settings are adjusted. Nor is there a description on how the icemaker determines whethe...

December 31, 2025

From kitchenaid.com

JennAir fridge

Would Recommend

Lots of thoughtful space available

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So far so good….but a few irritants

[This review was collected as part of a promotion.] Doors are hard to close. We’re used to easy closing magnetic sealing doors. If you don’t push these shut hard, they aren’t closed. The finger slots on the produce drawers are on the bottom instead of the more logical and easier top location.

December 30, 2025

From kitchenaid.com

Not impressed

Would Not Recommend

[This review was collected as part of a promotion.] Too small. Horrible door storage because you don’t have options for the storage. Same for the main shelves. Wood thing is a waste of space. Controls on door are a pain. The quick overview provided is absolute horrendous. Probably the worst i have ever seen.

December 29, 2025

From kitchenaid.com

Love the handles!

Would Recommend

[This review was collected as part of a promotion.] I am really enjoying this refrigerator. I especially like the cute little ice cubes it makes. I was so happy to find one that did not have the water dispenser on the outside. This looks so much better. I love the black matte color too!

December 28, 2025

From kitchenaid.com

So Far, Blows Away the GE Profile Refrigerator

Would Recommend

[This review was collected as part of a promotion.] This Kitchenaid fridge does everything I wished the GE Profile refrigerator could do. Most importantly, it keeps my food cold in the safe range based on the temperature I set on it. The GE Profile refrigerator in my first hand experience, didn't do that. This Kitchenaid fridge makes ice great whereas my GE Profile needed to have the ice maker replaced but was still inconsistent. The Kitchenaid works as the manuals say it will. The GE Profile di...

December 28, 2025

From kitchenaid.com

A refrigerator

Would Not Recommend

[This review was collected as part of a promotion.] The refrigerator meets most of our expectations. It is a little bit difficult to set the correct temperature. The bottom drawer in the refrigerator is very cheaply built and comes off the rollers. It definitely needs a redesign.

December 27, 2025

From kitchenaid.com

Love My New Refrigerator

Would Recommend

[This review was collected as part of a promotion.] I bought this a month ago and I'm so happy I did. This refrigerator is large without being intrusive. Love the interior space

December 26, 2025

From kitchenaid.com

Poor design

Kitchen aide you should be better than this.. a pizza slot in the freezer? And the shelves don’t configure to hold a gallon of milk! You have to open both doors to open the left drawer I liked the old LG better

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beautiful refrigerator

Would Recommend

[This review was collected as part of a promotion.] This refrigerator looks beautiful in my kitchen and sets a lot closer to my cabinets than my last one. The platinum interior and wood- like shelf look very nice. The updated interior water dispenser is very convenient. The big door bins hold quite a bit as well as the large crisper drawers and deli pantry. The door pocket in the freezer is also a nice touch to store either frozen pizzas or small things you don't need as often like ice packs.

December 24, 2025

From kitchenaid.com

Great fridge that has some room to grow!

Would Recommend

[This review was collected as part of a promotion.] The fridge is great! However the top doors are extremely light weight making them feel extremely cheap. The fridge is a little noisy as it’s running and the ice maker is fairly loud when refilling the ice tray with water. Additionally, the ice bin is poorly designed when it fills up with ice it gets overfull so when you pull out the bottom drawer ice cubes get knocked out the bin and fall behind the drawer and you can’t get them out.

December 24, 2025

From kitchenaid.com

Howdy

Would Recommend

[This review was collected as part of a promotion.] Good fridge. Nice and pretty. Sometimes the doors don't close on their own, so you just need to make sure of that.

December 24, 2025

From kitchenaid.com

FrenchDoor/botton freezer

Would Not Recommend

[This review was collected as part of a promotion.] Im happy with the look but I wish it came with manual. The switch for the ice maker is hidden. I wish that it had an alarm if the doors were open.

December 23, 2025

From kitchenaid.com

I would not recommend

Would Not Recommend

[This review was collected as part of a promotion.] I purchased this a couple weeks ago. Very sorry I did. Drawers do not all work smoothly. Pulled the freezer drawer out to check on the ice and I watched some fall back, but where does it go? You can’t reach back there, I guess time will tell. One evening my wife opened the refrigerator door and no lights. I called kitchenaid and of course no after hours. So I looked on line and the useless manual. So the refrigerator went into Sabbath mode. To...

December 22, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareJanuary 8, 2026