
Ratings & Reviews for KitchenAid 1.4-cu ft 1000 -Watt 23.75-in Built-In Microwave ( Stainless Steel )
Ratings may include incentivized customer reviews.
What Customers Are Saying
The microwave is described as high-quality and stylish, with features like quiet operation, powerful heating, and a convenient pull-down door. However, many customers have reported reliability and durability issues, including display failures, door sensor malfunctions, and frequent magnetron replacements. The high repair costs and poor customer service have been frustrating for some owners.
Customer review summary generated by AI, including incentivized reviews.Good, just missing an option
Would Recommend[This review was collected as part of a promotion.] This is a great microwave, no issues at all. Besides a handle issue when we first got the microwave, we have had no issues. The problem arises, what is the right height for a microwave with a flip down door. The problem is people under 5 and half feet will have a difficult time getting into this microwave. If there was an option on this microwave that would allow the door to fold down or swing like a traditional microwave would make thi...
From kitchenaid.com
Clean llok
Would Recommend[This review was collected as part of a promotion.] Runs super quiet and love the oven style door that swings down.
From kitchenaid.com
Good Microwave
Would Recommend[This review was collected as part of a promotion.] I didn't realize at the time that this had a knob to set the time versus a keypad. At first I was worried about this, but I have mostly gotten used to it. I still wish it had a normal keypad. The cooling fan/function runs A LOT after use which is annoying.
From kitchenaid.com
Beautiful, functional and heavy duty
[This review was collected as part of a promotion.] We recently remodeled our house which included the kitchen. We purchased new appliances to replace our 16 year old Kitchenaid appliances with upgraded models and boy was the upgrade worth it. Not only does this microwave perform beyond expectations, but it looks like a built-in oven. We relocated the microwave to the island as part of the remodel and because it’s in a custom, built-in cabinet, everybody says “That’s your microwave???” in disbel...
From kitchenaid.com
Does not work
Would Not Recommend[This review was collected as part of a promotion.] I’ve had it 2 months and service still has not been able to come to fix it. The product might be great if it were functional. I’m using an old microwave from the 80’s on my counter top. But the new one sure does look pretty. Whatever. So disappointing.
From kitchenaid.com
Not as good as the old one.
Would Not Recommend[This review was collected as part of a promotion.] I replaced my 15 year old built in Kitchenaid microwave oven (after it died) with a new one that was also 1000 watt capacity. The new one does not seem as powerful. It takes 2-1/2 minutes to cook a bag of popcorn where the old one only took 2 minutes
From kitchenaid.com
Owned for 6 years, already paid $900 to fix
Would Not RecommendWe own a built-in microwave/conventional oven combination. We've had them for about 6 years. Within the first year the spinner motor (that rotates the plate in the microwave) wore out. It cost $400 to fix, and the service person said this is very common to go out on KitchenAid microwaves. They skimp on that part, knowing that it needs to be fixed soon after buying it new. Then, we recently had to spend another $500 to fix a faulty switch that operates the microwave. I've owned microwaves ...
Hello BenN, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Ple...

Love the drop down drawer.
Would Recommend[This review was collected as part of a promotion.] Purchased a month ago to replace another brand's which stopped working within a year of purchase. Then after paying for a repair, it again stopped working. Haven't had a working microwave in the kitchen for 3 years and I am THRILLED to have a brand new KitchenAid!!!!!
From kitchenaid.com
We love it!
Would Recommend[This review was collected as part of a promotion.] We recently installed this microwave during our kitchen remodel and it looks beautiful along with the other KitchenAid appliances. The microwave works great and is quiet.
From kitchenaid.com
Quite and Attractive
Would Recommend[This review was collected as part of a promotion.] I replaced a 15 year old Kitchen Aid built in Microwave with the new model. Fit perfectly, works very well, is very quite, and looks even better than the older model.
From kitchenaid.com
great design in and out
Would Recommend[This review was collected as part of a promotion.] We love the fold down door. Swing away doors always seemed chintzy. This fold down door has the weight and feel of high quality and design. The overall look of the unit says functionality and durability when viewed from any angle.
From kitchenaid.com
Beautiful Design, Adds A New Layer to Our Kitchen!
Would Recommend[This review was collected as part of a promotion.] Beautiful design, super energy efficient and powerful. Really happy with our purchase, highly recommend!
From kitchenaid.com
Beautiful and quiet
Would Not Recommend[This review was collected as part of a promotion.] We have had our kitchen aid appliances for 3 months now. The microwave is quiet and looks beautiful.
From kitchenaid.com
New Micro
Would Recommend[This review was collected as part of a promotion.] Seems like this micro is not as powerful as our last one. Needs more time to do the same work.
From kitchenaid.com
Microwave
Would Recommend[This review was collected as part of a promotion.] Great Looking product. Easy mounting and Usable. Beautiful display that goes great as a set with our oven.
From kitchenaid.com
Great microwave with great capacity
Would Recommend[This review was collected as part of a promotion.] We love it! My wife and I were skeptical about a pull down door for a microwave. Honestly, we like it more than a horizontal swing door. The microwave controls are clean and easy. We really enjoy kitchen aid appliances and this microwave did not disappoint. Very satisfied!
From kitchenaid.com
Great
Would Recommend[This review was collected as part of a promotion.] We replaced a similar KitchenAid micro oven combo. This one looks better and is more efficient
From kitchenaid.com
Easy to use.
Would Recommend[This review was collected as part of a promotion.] I love how simple it is and very consistent. Overall fits nice and easy install
From kitchenaid.com
brand new - so easy to use
Would Recommend[This review was collected as part of a promotion.] I love the way this works and the easy choice selections. What I wish was different was that the door opened to the side rather than down. Being on the short side it is difficult to get items in and out for me. Lowering the unit would make the lower oven too low.
From kitchenaid.com
Awesome
Would Recommend[This review was collected as part of a promotion.] Love this microwave! Dial knob to set cooking time & extremely quiet when running
From kitchenaid.com
Hello Not pleases, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for yo...