Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Many users report positive experiences with easy installation, reliable performance, and convenient features. However, a significant number of customers describe issues, including frequent false alarms, persistent low-battery chirping, and malfunctions requiring replacement. Some users also express concerns about the alarm's sensitivity, with it triggering from normal cooking activities. Overall, the product appears to have reliability and quality control problems that make it an unreliable choice for many customers.
Customer review summary generated by AI, including incentivized reviews.Expected life span not given? Why?
Would RecommendJust installed 2 of these i12060A’s to replace 15 year old similar wired units with backup. NOWHERE in the ‘user guide’ is a life limit specified. There is a 10 year ‘warranty’ but I need to know WHEN they will loose their sensitivity and need to be replaced.
From Kidde
Would rather have no smoke alarm
Would Not RecommendWhat is the difference between an alarm that spuriously goes off all the time and not having any alarm at all? Obviously, there is no difference. What I really want from Kidde is a list of all names used to market their hardware so I can be certain I never purchase anything manufactured by these people again.
From Kidde
Always late at night
Would Not RecommendWe bought our house a little over a year ago. These alarms came with it. Of course the previous owners left us no manuals or documentation for anything. After living here about 6 months or so, the chirping started. We would walk all around the house at 3 am, pushing buttons until we pushed the right button and it would stop. And then the next night it would start up again. It is always at night. Late at night. Finally able to figure out what brand/type of alarms these were and learned about ...
From Kidde
False Alarms
Would Not RecommendIf you do not like to sleep for a full night, but these alarms. My alarms are hardwired and have fresh batteries. Every few months they go off. sometimes it is the battery replacement chirp (batteries measured full power on test meter) or the alarm screaming Fire! Fire! Usually in the middle of the night, at 3 AM or so. Kidde sent me replacement units. These had the exact same problem.
From Kidde
Hello. If you have interconnected alarms, the first step is finding the initiating unit, as that is the key. Once you know where the issue is happenin...
Horrible - unless you enjoy the alarm chirps
Would Not RecommendInstalled 9 detectors November 2020. Detector is AC hardwired, but still get low battery chirps and replacing battery every year. Why do the low battery chirps always seem to happen around 3:00am when trying to sleep. Also have issues with random chirps & false alarms. I have very tall ceilings... so it's a pain to clean the detectors every month hoping that it prevents false alarms. Will eventually replace with another brand.
From Kidde
Hello. Yes, the alarms with replaceable batteries have to have their batteries replaced every 6 months to a year and all of our alarms need to be clea...
So far so good
So far it is working OK, I guess. Haven't had a fire yet to check it out. I bought this one to replace an i12060 that was causing false alarms. So far this one hasn't, but it's only been installed for a couple of weeks.
From Kidde
Hello. Thank you for the review. However, if you have issues with our alarms again, please call us at 1-800-880-6788 before you replace them. We do ...
Easy Kiddie
Would RecommendEasy to order and replace, everyone I spoke to was very helpful
From Kidde
Hello. We are glad we were there when you needed us. We appreciate the praise! Let us know at 1-800-880-6788 if there are questions or issues we can ...
2am - replace battery won't stop-along with combo
Would Not RecommendI have this model and the KN-COSM-IBA (reviewed that one too). An electrician installed them about a month ago. Wake up at 2 am with beeps and alarms that the battery is low. We replaced the batteries in both and it still won't stop. So it is now 3:15 and here is my review. We replaced the batteries, reset the circuit breaker and nothing. Had to pull them off and will call electrician. I wish I would have read the reviews.
From Kidde
Hello. Let me get you instead to call us at 1-800-880-6788 with the alarms and new batteries in hand. If the alarm was saying low battery, then one ...
High Premature Failure Rate
Would Not RecommendThese alarms are supposed to last about 10 years. They are failing prematurely at an "alarming" rate. I have had 2 fail that were manufactured in April 2018. They constantly chirp and the 9V batteries are measure new by digital voltmeter. I tried to blow out any dust that might be causing the false alarm as recommended but this did not stop the chirping. These smoke detectors are hardwire and should have minimal drain on the backup 9V batteries.
From Kidde
The alarm doesn’t measure voltage. It puts a load on the battery, runs on battery for a fraction of a second, and measures how the resistance changes...
CANT SLEEP
Would Not RecommendThe alarm has been going off intermittently since 1:30 this am. We changed the battery and it’s still going off. Do not purchase this product if you value your safety and sleep!
From Kidde
Hello. This has nothing to do with the battery. If you have interconnected alarms, the first step is finding the initiating unit, as that is the key t...
Goes off after power outages
Would Not RecommendTwo of these alarms were in the house when we bought it a year ago. All was well until a power outage about a month ago, when both alarms went off. The hush button stopped them for 8 minutes, but then they started the high-decibel shrieking again. We had to find a ladder in the dark (it was 2 am) and manage to disconnect both alarms by flashlight. Taking the batteries out wasn't sufficient because they still chirped. I thought the batteries might be deficient so we replaced them with new 9V batt...
From Kidde
Hello. It sounds like you are getting a power surge or spike when the power is going out or there is a wiring issue. Spikes and uneven power can backf...
2 years old and already failing
Would Not RecommendMoved into our house that was 8 years old and replaced all of the smoke detectors. Year two and one is already failing.
From Kidde
Hello. Failing how? Is the alarm chirping every 30 to 60 seconds? If so, that is the battery. The battery needs to be replaced every 6 months to a ...
Stick with the Best!
Would RecommendOur first set here outlasted the warranty! Stick with the Best!
From Kidde
Thank you! We very much appreciate the praise. Reach out to us at 1-800-880-6788 if there ever any issues or questions we can help you with or anyth...
Safety
Would Recommend[This review was collected as part of a promotion.] After my home burned down when I was a little girl I’ve always been a little scared of a house fire. With this new smoke alarm I feel much safer. The battery backup is wonderful when our power goes out. Being in the country that happens a lot to us. It was super easy to install with directions that were very clear. I love feeling safe in my home.
From Kidde
Hello. We are glad the alarms are there to help keep you safe. Thank your for your praise. Call us at 1-800-880-6788 if there are ever any issues or ...
Super loud
[This review was collected as part of a promotion.] I got these and I took one out of box to test it out and forgot it on my table and I was smoking a cigarette and it started going off and was so loud it scared me lol but at least you know you'll hear it when you need to hear it! Very easy to install as well!
From Kidde
Hello couponwife, Thank you for your review! We appreciate your feedback and look forward to assisting you with home safety and protecting every momen...
Best smoke alarm I have ever used
Would Recommend[This review was collected as part of a promotion.] I received this and immediately replaced my smoke alarms. It was easy to install. Very sturdy. And no more killing my neck while changing batteries. This comes with the battery compartment attached to the front so no more unscrewing and taking the alarm apart. To too it off they are not expensive at all. I highly recommend these alarms.
From Kidde
Hello Jonjon, Thank you for your review! We appreciate your feedback and look forward to assisting you with home safety and protecting every moment.
Failure rate shouldn’t be this high
Between 2 and 3 years expect to get some chirpers which can’t be troubleshot. They just gotta do better than that. Good news: changing batteries is easy as is connecting/disconnecting the unit. Bad news: you’ll get practice.
From Kidde
Hello Genericnickname, Thanks for reaching out. We value your input and would like to assist if possible. Please call Kidde support at 1-800-880-6788....
Excellent
Would Recommend[This review was collected as part of a promotion.] This smoke alarm was easy to install, as we used it to replace our old system with no problems. At this point, we have not had any issues and it is operating as expected.
From Kidde
Hello tnj2008, Thank you for your review! We appreciate your feedback and look forward to assisting you with home safety and protecting every moment.
Units do not fit their trim rings
Would Not RecommendNew units to replace existing, 10 year old smoke alarms. The units will not connect securely to their trim rings.
From Kidde
Hi poison ivy, Thanks for reaching out. We value your input and would like to assist if possible. Please call Kidde support at 1-800-880-6788. Open Mo...
Didn't last two years, and performed poorly at tha
Would Not RecommendWe bought this house in June 2019 and the previous owner had installed two of these i12060a models right before closing. As with a number of other reviews, they began chirping early on. I've replaced the batteries with high quality 9v batteries three times and they still chirp. I agree, this model is junk for some reason.
From Kidde
Hi dmont, Thanks for reaching out. We value your input and would like to assist if possible. Please call Kidde support at 1-800-880-6788. Open Monday ...
Hello. Please call us at 1-800-880-6788 while onsite with the alarms before you replace them. We do stand behind our products and we are happy to trou...