Ratings & Reviews for Delta Cassidy Touch2O Lumicoat Arctic Stainless Single Handle Deck-mount Touch-on Pull-down Kitchen Faucet with Sprayer

One out of three operates properly.

The plumber installed three each and they worked as promised for less than two years. One of the three continues to be free of problems. One will not come on even thou the batteries are new and the light comes on. The third works manually, but if left on and touched to off, it will cut itself back on an hour or more later. It also cuts off while in use. We paid substantially more for the touch feature, but we are considering bypassing the feature. Really disappointed in Delta!

Leaking Seals, Seized Arm, no LED

We installed two of these faucets in a brand new kitchen less than a month ago and already (before even submitting the warranty form) the temperature/flow control arm of one (after minimal use) is difficult to adjust and leaks, and the second one (slightly more use) has no operating LED light and water still trickles out when the unit is "touched" off. I'm not giving up on these faucets just yet because the concept is tremendous, but what was once my favorite feature of our kitchen is now a disc...

A kitchen must have!

This is a kitchen must have! This faucet was used in a client's home as they did a complete custom remodel of their historic home. It's stunning in the home, especially in champagne bronze. The clients love that they don't have to use messy hands to turn the faucet on. It keeps the environment much more sanitary. They use the home often for entertaining and it's a great feature for large dinner parties.

It should be the new standard

[This review was collected as part of a promotion.] This faucet is absolutely amazing! Because this faucet has the pull down sprayer, it doubles as a standard faucet and sprayer, which is essential for any items too big to full fit in the sink. I used to dread cleaning pots/pans before I got this faucet, but not anymore!

Touch faucet unreliable

We moved into a new house that came with a 9197T-DST faucet in the kitchen. At first we thought great. We had seen these types of faucets advertised and they looked like they would be very useful. We found that the touch option is more of a hindrance than a help. It is any bodies guess if the water flows when you turn the faucet on or if you have to touch the faucet to get it started. My guess is almost always wrong. Then the faucet seems to turn itself off sometimes without being touched and be...

Touch Technology is only reliable for causing frustration.

Our faucet was professionally installed over a year ago. Today, my wife asked me to find another faucet. We are tired of the Touch technology not working. Airport sinks and soap dispensers are more reliable than this faucet. Battery charge makes no difference. The only fail proof way we have found to turn the water flow on and off is to touch the battery holder. Don't need to squeeze it, just touch it in any way. This seems to make the faucet happy for one or two uses, then it refuses to functio...

Only works some of the time

We purchased this faucet when remodeling our kitchen. Love the look and in the beginning loved how it worked. It worked great for a few months and then it started to turn on by itself, not turn on when we touched it on the top and now it will only turn on when we touch the base part near the countertop. We replaced the batteries twice already. Paid a lot of money for this faucet and I would expect it to work better.

Recommend this faucet

Nice faucet. The touch on the neck is not very reliable. The solenoid is a problem and spot working after less than two years. Delta knows this is a weakness and said they are working on improving it. I just hope they send me one before my warranty is up.

Almost perfect faucet

We love this faucet, with only one exception, which may just be something to get used to. If the water is on, and you want to adjust the volume of water coming out and you adjust it with the handle, of course the water turns off. I believe it would be better to not have the handle have the touch technology because of this situation. Otherwise, we love the look and performance.

The touch feature is why we purchased this; but has been nothing but problems.

Nice looking faucet. Spray nozzle works well. Touch technology is not good at all. The faucet now runs for 10 seconds then shuts off. Extremely frustrating. Considering the cost of the product I would not expect it to preform so poorly. Very disappointed. Should not have to change batteries so frequently. Even most recent battery replacement did not correct issue. Cannot even use the kitchen sink now as water comes on for 10 seconds then goes off. Takes 10 seconds before can turn on water again....

Great faucet

Easy install, works like a charm. Only been in place for 3 weeks, but it was a great purchase!

Loved this faucet and the touch feature, after 3 years, solenoid not opening diaphragm completely

After 3 years the diaphragm wasn't opening completely. After replacing batteries, checking wires, and trying manually without solenoid, still no improvement. Does whole faucet need to be replaced?

Purchased the Cassidy 9197T-DST and had installed last December, 2015...... Now touch feature not working....

Since December 2016, the touch feature has slowly become less and less functional and is now not working at all. I am unable to use the faucet at all ... no water flows. This was a very expensive faucet for it to work only 1 year! What can be done? I seriously had the thought at the time I purchased this faucet that this touch function was probably too good to be true .... just something else automated that will probably be a headache to maintain. But I took a chance on Delta because I have ...

Good but not perfect

We have had this faucet for 3 1/2 years. We used the touch feature for about 6 months then decided to disconnect it because we didn't like that it would turn on when you accidentally touch it while working at the sink doing something else. Turning in on and off with the handle works fine. The retractable spray nozzle developed a fair amount of rust fairly early on but didn't interfere with performance. Sometimes the nozzle doesn't push completely back in but cleaning off the rust helps. Lately w...

Good for a year

Purchased about a year ago. Love the faucet and the touch feature but the solenoid will no longer close the valve completely.

Very happy with this product for over a year now.

[This review was collected as part of a promotion.] I've had the Cassidy faucet with Touch2o technology installed for over a year now. Initially, it was finicky to set up and the touch feature didn't work right away. Whatever issue it had, it seemed to correct itself, because it started working and never gave us any trouble since. I absolutely love the touch feature, and get annoyed when I use faucets without it! The finish has held up perfectly, and I especially like the magnetic feature in the...

Poor design

I had this faucet installed approximately two years ago when my kitchen was completely redone. This week I noticed a bad smell coming from under neath the sink. Upon further inspection I noticed that the faucet is slowly leaking but trying to determine where is not easy. It appears the fittings connecting the hosing in various points have developed a leak. I checked th manual and the hosing looks to be installed correctly. In addition the slow water leak is running down the hoses into the electr...

Nice Concept -- Poor Execution

Our Touch H2O Cassidy faucet was installed in early 2016 and has been in use since February, 2016. It operates very erratically -- in the middle of doing dishes, for no particular reason, the flow stops, and you have to tap it to get it going again. Then sometimes it doesn't turn on from start -- you have to push the lever back in, move it up or down, and then try again. These issues are annoying enough to make me regret having gotten this very expensive high tech faucet, and wish I had just got...

Nice looking faucet but the touch technology still has work to do

I have the Cassidy Single handle touch kitchen faucet for about a year now. We are on our third repair for the touch mechanism under the sink. We have had to have Delta send the same part three times due to failure. We love the touch faucet, but it comes with some headaches. First you have to make sure none of the wires that go to the touch mechanism touch anything under your sink. This includes each other. So, you would think that Delta would make it so they were not side by side, but they are....

The 9197T-DST worked well for about 6 weeks.The touch feature then ceased working. The installation was correct and done by a professional.

Multiple attempts at repair have failed. My contractor said he doubted repair likely. He said this product is no longer seen in stores as it once was. he recommended just using it as a very expensive regular faucet. We did note during repair attempts that the blue light at the base of the faucet would flicker when the wire under the sink was wiggled, suggesting an internal break of some sort. Do you agree with my contractor that it is best to just use it as a faucet. your input is welcome.