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Cassidy Touch2O Lumicoat Arctic Stainless Single Handle Deck-mount Touch-on Pull-down Kitchen Faucet with Sprayer

Ratings & Reviews for Delta Cassidy Touch2O Lumicoat Arctic Stainless Single Handle Deck-mount Touch-on Pull-down Kitchen Faucet with Sprayer

3.2
120
Review
 3.2 out of 5
120 Reviews


51% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The touch-activated faucet has a mix of positive and negative aspects. Customers appreciate the sleek design, convenient touch feature, temperature indicator, and pull-down sprayer. However, many experience reliability issues with the touch sensor, solenoid, and other components, leading to problems like malfunctioning touch, low water pressure, and parts breaking down. While some had good customer service experiences, others found the faucet an expensive disappointment requiring frequent repairs or replacement. Overall, the touch technology is the main source of both praise and frustration.

Customer review summary generated by AI, including incentivized reviews.
120 Customer Reviews

Innovative and Beautiful

Would Recommend

[This review was collected as part of a promotion.] Absolute luxury to just touch the faucet and have preset temperature and flow of water. This faucet is quality through and through. The pull down feature is great for rinsing our dishes and stays in place when returned to the faucet. I was pleasantly surprised at how easy the installation went, too. I’m not Mr. Handyman but was able to knock this install out all by myself. This faucet is easy to use and has a temperature light so we know wh...

June 15, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hi, AminalBob! Thank you for contacting us. We are so happy that you love the elegance and the luxury of this faucet! We greatly appreciate your feed...

Customer SolutionsJuly 15, 2020

Love this faucet!

Would Recommend

[This review was collected as part of a promotion.] The CASSIDY Single Handle Pulldown Kitchen with Touch2O Technology (9197T-AR-PR-DST) faucet is amazing! I love the touch technology. I no longer have to constantly clean the faucet. I simply touch the faucet and clean my hands without using my messy hands to turn on the water. Yay! I really love the ShieldSpray Technology as well. It efficiency rinses my dishes while not spraying the entire counter. Less cleanup after doing to dishes! The te...

June 5, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hello Loolah. Thank you for the review of this faucet. I'm so happy to hear that you love Shield Spray Technology and other features. Please feel free...

Customer SolutionsJuly 1, 2020

Works awsome

Would Recommend

[This review was collected as part of a promotion.] I got this very skeptical about the touch to turn on and off. After instalation we love it the pull out falsit feature for washing plants out and spraying vegetables is sthe best thing ever and the light toilet you know hot or cold is very helpful to getting water in the dark.

June 5, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hello xXDJDLXx. Thank you for your review of this faucet. We are excited to hear that you love the pull out feature. Please feel free to contact us di...

Customer SolutionsJuly 1, 2020

Cool faucet

Would Recommend

[This review was collected as part of a promotion.] This touch faucet is so cool! I love the touch on and off feature! The shield spray is nice so I can spray off my dishes without getting sprayed myself. I love the beautiful arctic stainless color. I like the length of the spray hose. It’s great to reach pots on the counter to fill them.

June 4, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hello Yvonnespriggs. Thank you for your review of out faucet. I'm excited to hear that you love the features. Please feel free to contact us directly ...

Customer Solutions July 1, 2020

Love the features

Would Recommend

[This review was collected as part of a promotion.] I've had this about 2 weeks. I have not been able to mount it yet because I need new hard wear to go with it. I did not realize it was just the facet when ordered. But I'm super excited to be able to actually use this. I love everything about this faucet.

June 1, 2020

From DeltaFaucet.com

Response from Customer Solutions

Thank you for your review, Phynn84! We are happy to hear you are satisfied with Delta model. Your feedback is important to us, as it helps us refine o...

Customer SolutionsJune 24, 2020

Delta faucet

Would Recommend

[This review was collected as part of a promotion.] The Delta 9197T-AR-PR-DST is a beautiful faucet. It was so easy to install. The directions were simple and easy to understand. The touch technology is so awesome, no messy clean up. The pull out spout is a heaven send to rinse dishes the shield spray keeps the water in the sinks instead of on you. The automatic water shut off after four min. And the LED light is red if water temp. Is hot and blue for cold also helps when you have kids. Very...

June 1, 2020

From DeltaFaucet.com

Response from Customer Solutions.

Thank you for your review, Wendy74! We are happy to hear you are satisfied with Delta model. Your feedback is important to us, as it helps us refine o...

Customer Solutions.June 24, 2020

Beautiful faucet

Would Recommend

[This review was collected as part of a promotion.] This is a wonderful faucet! The options are so functional. The touch turn on is incredibly convenient. No more messy faucet from turning it on. The temperature indicator is an added bonus, especially with children. This is a must buy!

May 27, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hello, Thank you for contacting us at Delta Faucet. We are very happy to hear you are so satisfied with your Delta product! Your feedback is greatly ...

Customer SolutionsJune 22, 2020

I love it!

Would Recommend

[This review was collected as part of a promotion.] My husband was able to install the new faucet himself in about an hour. It looks amazing in my kitchen. I love the pull out spout to fill my coffee maker. The touchless feature Is amazing, especially when you’re cooking. Something I never knew I needed, but am so thrilled to have.

May 27, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hello, Thank you for contacting us at Delta Faucet. We are very happy to hear you are so satisfied with your Delta product! Your feedback is greatly ...

Customer SolutionsJune 22, 2020

Great Feature

Would Recommend

[This review was collected as part of a promotion.] I like the new Delta faucet and the concept that you can touch it anywhere on the faucet to cut it on and off. You do have to keep batteries installed in order to have this function. I also love that it does have a timer and only runs a certain amount of time and then cuts off.

May 26, 2020

From DeltaFaucet.com

Response from Customer Solutions

Thank you for contacting Delta Faucet Company. We are happy to hear that you are pleased with your faucet. We appreciate your feedback! We apprecia...

Customer SolutionsSeptember 17, 2020

Great One Handed Operation

Would Recommend

[This review was collected as part of a promotion.] Going from my old kitchen faucet that had the hot and cold handles as well as a separate sprayer to this all in one Delta has been great. It is very sturdy, cleans easily and the one handed operation is such a nice option when walking over with dishes and rinsing them. The shield spray function also keeps the water cleaning the dish instead of spraying on your shirt.

May 25, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hi jbbrow4! We are happy to hear that you are happy with your faucet. We appreciate your feedback! Best Regards! Frank

Customer SolutionsAugust 19, 2020

Awesome Faucet

Would Recommend

[This review was collected as part of a promotion.] This is the most amazing faucet. The finish matches my sink perfectly! I love the the design, it is a faucet with attitude!! And the touch technology and pull down sprayer are a dream come true!! Get this faucet, you will not be disappointed! A little pricey, but great quality!

May 25, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hi TeriE426! We are happy to hear that you are happy with your faucet. We appreciate your feedback! Best Regards! Frank

Customer SolutionsAugust 19, 2020

Great product

Would Recommend

[This review was collected as part of a promotion.] I am so happy with this product I didn't buy extra thing electronics parts and battries to fix this everything comes in box my father in law very good in plumbing he fix this for me very easily. It's very easy to get used... pull out hose works smoothly goes back into place easily and securely... It's automatic water flow shut off after 4 minutes . Temp sense technology led light is very helpful. Quality and size is very good ...I definitel...

May 24, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hi Anjel! We are happy to hear that you are happy with your faucet. We appreciate your feedback! Best Regards! Frank

Customer SolutionsAugust 19, 2020

Fantastic

Would Recommend

[This review was collected as part of a promotion.] So I got the delta touch 20 and it is spectacular. It has easy to you functions on the pull down sprayer. It also has this great feature with a spray guard functions that let you spray off your dishes with little spray back. Another cool thing is the led light that changes color with the temperature of the water. The light is blue for cold, red for hot, and purplish pink for in between. But the best function of this is the touch part. You can t...

May 24, 2020

From DeltaFaucet.com

Response from Customer Solutions

Thank you for your review, Sheena1! We are happy to hear you are satisfied with Delta model, 9197T-AR-PR-DST. Your feedback is important to us, as it ...

Customer SolutionsJune 22, 2020

No issues

Would Recommend

[This review was collected as part of a promotion.] I have not had any problems with this faucet since I installed it. Both the hot and cold water run smoothly. It has really good water pressure. There is always a steady stream and it never lets me down

May 23, 2020

From DeltaFaucet.com

Response from Customer Solutions

Thank you for your review, Dawsonsmommy! We are happy to hear you are satisfied with Delta model 9197T-AR-PR-DST. Your feedback is important to us, as...

Customer SolutionsJune 19, 2020

Missing a piece

Would Not Recommend

[This review was collected as part of a promotion.] The design of this faucet is very nice, modern and feels high quality. Unfortunately we were unsuccessful at installing it so we can't speak for its performance. We realized during installation that it was missing the plate which goes over the holes of our old hot and cold water handles, so we were unable to install it.

May 22, 2020

From DeltaFaucet.com

Response from Customer Solutions

Thank you for your review, tfunny! I do apologize for any issue you may be having with your Delta model 9197T-AR-PR-DST, but will be more than happy t...

Customer SolutionsJune 19, 2020

2013 Faucet

Would Recommend

We bought this faucet several years ago and have grown to love it. Delta customer service has been first rate when we had to get a new battery pack and likewise magnets to hold the faucet. It has held up, including a kitchen remodel.

May 21, 2020

From DeltaFaucet.com

Response from Customer Solutions

Thank you for your review, mjm727b! We are happy to hear you are satisfied with Delta model 9197T-DST and the Customer Service you received. Your feed...

Customer SolutionsJune 17, 2020

Nice Finish

Would Not Recommend

So... I have had this faucet for 3 months and replaced the batteries twice. upon the 2nd battery replacement the battery pack (cheap plastic) broke. Delta was super nice and sent a new solenoid, but honestly it is more trouble than it is worth. If it was a wave faucet I might consider the cost and trouble. I have the wave soap dispensers from xo all over the house and save money on soap. The design and chrome finish of the faucet itself is top notch and I was able to bypass the solenoid and use...

May 7, 2020

From DeltaFaucet.com

Response from Delta Faucet

Hi, Helene. Thank you for taking the time to write a review for the Delta 9197T-DST Faucet. We do appreciate your feedback. I am sorry to hear that y...

Delta FaucetMay 19, 2020

Breaks Easy

Would Not Recommend

Piece rusted out, obviously not a user friendly material with water. This piece held a magnet in place to hold spicket in place when nit retracted

May 4, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hi Brad, I am very sorry for the issue with your Delta faucet. I do show you were assisted with this issue by our customer service department.Please ...

Customer Solutions May 12, 2020

Would not suggest!

Would Not Recommend

Bought our house new 4 years ago. Thought my kitchen faucet was great and got a lot of compliments on it! Then 6 months later the magnet falls apart and is all rusty, 6 months after that the touching part of that faucet go's out. Very disappointed! NOW my faucet is dripping. I have never had so many issues with a product!!! I don't know if I should replace it with another Delta or switch to a different brand!! Thanks Carla

April 29, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hi, I am so sorry for the issues you're having with with the Delta faucet. I'd be happy to assist you. You should receive a email from me shortly. P...

Customer Solutions April 30, 2020

Love the Ease

Would Recommend

We hand wash a lot of our dishes and not having the water run the entire time is nice. Helps the environment and lowers water cost.

April 1, 2020

From DeltaFaucet.com

Response from Customer Solutions

Hi, We appreciate the feedback on the Delta kitchen faucet. We're happy that you love the operation of the faucet. Please let us know if you need as...

Customer Solutions April 6, 2020