
Ratings & Reviews for Delta Cassidy Touch2O Lumicoat Arctic Stainless Single Handle Deck-mount Touch-on Pull-down Kitchen Faucet with Sprayer
Ratings may include incentivized customer reviews.
What Customers Are Saying
The touch-activated faucet has a mix of positive and negative aspects. Customers appreciate the sleek design, convenient touch feature, temperature indicator, and pull-down sprayer. However, many experience reliability issues with the touch sensor, solenoid, and other components, leading to problems like malfunctioning touch, low water pressure, and parts breaking down. While some had good customer service experiences, others found the faucet an expensive disappointment requiring frequent repairs or replacement. Overall, the touch technology is the main source of both praise and frustration.
Customer review summary generated by AI, including incentivized reviews.Nice looking faucet.
Would RecommendI just love the faucet. The only problem i have is that it needs to have power all the time for it to work. If i have known this i would have bought a different a model.
From DeltaFaucet.com
Love it
Would RecommendLove this faucet, the four minute on timer guarantees I’ll never overflow the sink. We bought the 120 volt power adapter instead of the batteries works great. The temperature indicator light lets you know temp of water before you put your hand under it. It is a beautiful faucet.
From DeltaFaucet.com
Hi, We're happy you love the look and operation of the Delta kitchen faucet. We aim to produce great products and we're happy that you're enjoying i...
Great product until it didn't work!
Would RecommendWe purchased this new 5 years ago and although it has worked reliably I believe the motherboard has gone past its life use. We have little to no water flow and instead of a green light at the base of the spout it is blue. Can I purchase an updated replacement motherboard that would be appropriate for this facet? Secondly out switch that turn from spray to is broken. can I replace the sprayer attachment or do I have to replace the entire facet?
From DeltaFaucet.com
Thank you for your review, Paul! I do apologize for any inconvenience with your Delta model 9197T-RB-DST, but will be more than happy to help. Your fe...
Convenient -- if it works
Would Not RecommendWe bought this fixture about 4-6 months ago. It is beautiful and worked well until about a month ago. Then unexpectedly the LED light started flashing multiple times when we turned it on/off. I thought perhaps the batteries were already fading but the manual said batteries would last for 2 years, but when it then stopped working after a couple of days I changed the batteries. Function was restored but the light kept flashing as before. In just a couple of days it stopped working again! Mos...
From DeltaFaucet.com
Hello, I'm so sorry your Delta faucet is not working properly. I'd be happy to assist you. You should receive a email shortly. Please refer to my em...
Love this easy to use faucet!
Would RecommendI had this installed a week ago and I am spoiled by it already. I looked at motion sensor faucets but felt that I didn't have as much control on the on/off feature as I do with this one. Just an easy tap & it turns on or off without getting messy hands on it. The LED temperature light is a bonus for me!
From DeltaFaucet.com
Hi, I'm happy to hear how much you love the Delta faucet. Thank you so much for this feedback! Best regards, Brandis
Worked for awhile, now it drips
Would Not RecommendWe purchased this faucet a little over 5 years ago when we had our house built. It used to work fine but now it drips unless it is completely shut off, which negates the touch feature. For the amount of money we spent, I expected this to last longer. Would not recommend.
From DeltaFaucet.com
Hello LMitch,
Thanks for the feedback. I'm sorry for the leak you are experiencing with your Delta touch kitchen faucet. We would be happy...

Worked great for a month before it died.
Would Not RecommendI bought this model because of its looks and Touch technology. It was installed exactly one month ago. The touch technology started acting finicky when the spout end of the faucet stopped responding to touch. This base was responding for a short time then stopped as well. The faucet won't even respond to when the lever is pulled out, I can't get water at my kitchen sink! I troubleshooter by replacing the batteries and making sure all wires were securely connected. Nothing worked. I don't ...
From DeltaFaucet.com
Thank you for your feedback, LauraJM! I do apologize for any issue you may be having with this faucet, but will be more than happy to help! I have sen...
Water Flow Problems
Would Not RecommendThis worked great for a few months then we had a problem with the touch on/off. Now after a couple of years the water flow dramatically stopped/slowed to a trickle. Cleaning the nozzle as recommended did not help. Cannot seem to figure out why this is happening. I suspect it is the electronics but have no way to confirm.
From DeltaFaucet.com
Hi, Bruce.
Thank you for taking the time to write a review for the Delta 9197T-DST Faucet. We do appreciate your feedback and are sorry t...

After 5 years it's not working well
Would Not RecommendI loved it for the first 4 years and now I regret the purchase. It's not working well. It's leaking so you have to completely shut it off which means you definitely can't use the touch feature. However, when you turn it on the water doesn't come on and the touch feature is spotty so it takes about 30 seconds to a minute of hitting it all over to finally get it to come on. The auto shut off feature used to work and now that doesn't. Bottom line, I wouldn't recommend buying this for longevity!
From DeltaFaucet.com
Hello, I'm sorry your Delta ktichen faucet is no longer operating properly. I'd be happy to assist you with this issue. You should receive a email fr...
DO NOT BUY THIS FAUCET!
Would Not Recommend[This review was collected as part of a promotion.] The latest gadgets are not always the best. The technology is not there. You must leave the handle on all the time to use the touch feature. The sensitivity is off and will turn off when you don't want it to and won't turn on when you do. It creates extra steps to using a faucet and wastes water. We have gone through 78 batteries in the year we have had this and I'm taking the loss to switch it out!!! (0 stars was not an option)
From lowesforpros.com
SweepstakesHorrible, not even 1 year old
Would Not RecommendHave had to replace batteries twice in less than 1 year of purchase. Not worth the $$, faucet will not work at all without batteries. Worst purchase of my remodel.
From DeltaFaucet.com
Hi, I'm sorry that your Delta faucet is not operating properly. I've reached out to you via email to discuss this issue further. Please refer to my ...
Fabulous faucet
Would RecommendI love this faucet!!!! Def worth the money .
From DeltaFaucet.com
Hello Wendy, We're glad you love the Delta faucet. We hope you continue to enjoy the features the faucet offers. Thanks for the feedback! Best reg...
Delta Touch faucet
Would RecommendInstalled a month ago and is really a handy feature especially if your hands are dirty from food preparations.
From DeltaFaucet.com
Hello LouFa, I'm glad to hear you're enjoying the operation of the Delta faucet. We appreciate you taking the time out to provide feedback! Best r...
Touch Feature is Wonderful!!
Would RecommendThis product is great! Convenient to turn on/off with just a touch (mr obvious). Delta's Warranty Customer Service is also top notch. The updated LED provides an indicator of the water temperature - thereby providing great feedback - no surprises.... Highly recommended for an updated/remodeled kitchen....
From DeltaFaucet.com
Hi Dan M, We thank you so much for your recommendation on the Delta kitchen faucet. We're glad you're happy with the faucet. Feel free to contact u...
Horrible product. Touch feature+shield spray awful
Would Not RecommendThis faucet is part of our remodel. The shield spray is a terrible marketing gimmick. It does not work at all. Don't fall for it. Water still splatters all over - when the water is working... The touch feature is terrible. It does not work. It will turn off the water on its own while you are washing without any prompting. Manual override doesn't work either. You can turn on the faucet manually, and still not get any water. Takes several tries to turn on the water. Terribly inconvenien...
From DeltaFaucet.com
Hi, I'm so sorry for the issues that you're encountering with your Delta faucet. Please allow us to help you with these issues so you can enjoy what...
Best Faucet Ever!
Would RecommendAfter having an older Delta touch faucet in the old house, I could hardly wait to get this faucet in our new house! No splashing, good pressure, love the plate spray feature. I also have a lot less water on the back of the sink because you don’t have to grab the handle to turn it off! Hands free means easier work every time! Makes me want to cook more!
From DeltaFaucet.com
Hi Spence, I am so happy to hear how much you're enjoying the Delta kitchen faucet. Thank you for taking the time out to provide this feedback! Bes...
I LOVE IT.
Would RecommendThis helps so much when your hands are dirty or contaminated with chicken juice. I haven't had any of the other issues mentioned in the reviews and I've had my faucet for almost two years. I've only had to change the battery once when a plant was drooping down and touching the faucet constantly. I say go for it!
From DeltaFaucet.com
Hello, I'm happy to hear how much you love the Delta faucet. Thank you for providing the feedback. Feel free to reach out to us again with any quest...
Great at first, not working at all.
Would Not RecommendThis is a great concept. It worked well for the first 6 months, then it worked when it wanted too (even after batteries being replenished). About 2 months ago, (4 years after installing it) the faucet doesn't work AT ALL. Even with the touch feature power disconnected. No online help to solve this problem either. Only solution seems to be to buy a new faucet.
From DeltaFaucet.com
Hi Audrey, I'm very sorry your Delta faucet is no longer working. I'd be happy to help you resolve your issue. You should receive a email from me s...
We chose it for functionality & appearance
Would RecommendWe’re very happy with our purchase
From DeltaFaucet.com
Hi Teedle, We're glad you're happy with the Delta kitchen faucet. Thank you for the feedback! Best regards, Brandis
Works when it wants
Would Not RecommendI really want to love this faucet:(. Sometimes it works when you touch it and sometimes it does not. Help
From DeltaFaucet.com
Hi Rene, I'm sorry your Delta faucet is not operating properly. I've reached out to you via email to see how we can help get your faucet back workin...
Hi, We're happy to hear how much you love the Delta faucet and we apologize for any trouble you're having with it. The faucet does have to have the...