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WS2400 27-cc 2-cycle 18-in Straight Shaft Attachment Capable Gas String Trimmer Edger Conversion Capable

Ratings & Reviews for CRAFTSMAN WS2400 27-cc 2-cycle 18-in Straight Shaft Attachment Capable Gas String Trimmer Edger Conversion Capable

3.1
206
Review
 3.1 out of 5
206 Reviews


46% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The trimmer has a mixed performance. On the positive side, it is praised for its power, ease of use, and ergonomic design, handling thick weeds and grass effectively. Features like the tap-and-go string feed and low-vibration engine are appreciated. However, many users report reliability and durability issues, with problems like failure to start, broken pull cords, and trimmer head coming apart after limited use. Replacement parts availability is also a concern. Overall, the trimmer appears capable when functioning, but quality and consistency are inconsistent.

Customer review summary generated by AI, including incentivized reviews.
206 Customer Reviews

Very disappointed in this weedwacker

Would Not Recommend

The pull start broke after 3rd use!! It won't recoil which looks similar to other complaints on this thread. Sounds like a QC issue. I should have stuck with my Troybilt, but switched to the 'upgraded' 27cc Craftsman model.

April 28, 2022

From craftsman.com

Response from CS

Hello We appreciate your feedback on the CMXGTAMDSS27 and are sorry to hear about the issue you are having with your product.  This is not the kind...

CSApril 28, 2022

Not Happy!

Would Not Recommend

Cutting head flew off on its 3rd use. And all 3 times it was barely Used. I'd be surprised if it had more then 2 hours on it.

April 17, 2022

From craftsman.com

Response from CS

Hello We appreciate your feedback on the CMXGTAMDSS27 and are sorry to hear about the issue you are having with your product.  This is not the kind ...

CSApril 18, 2022

Broke after 2 uses

Would Not Recommend

Pull start broke after 2nd use. Unable to find replacement parts. This is the second one- we bought the first one last year and it broke after the end use- different issue- we returned it bought this one - used it twice last fall. Broke when we tried to start it for the first time this year. Picture of the broken piece. Dissatisfied and disappointed.

April 13, 2022

From craftsman.com

Response from CS

Hello ​, We appreciate your feedback on the CMXGTAMDSS27 and are sorry to hear about the issue you are having with your product.  This is not the ki...

CSApril 18, 2022

Nice tool so far, only used one day.

Would Recommend

So far so good, cranked right up. Good power. Recommend the 2 cycle vs the 4.

April 11, 2022
Verified Purchaser
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been buying craftsman for years

Would Not Recommend

been buying craftsman yard equipment years! had a 20 year old weed eater made by craftsman that never quit! It finally died so lowes now sells craftsman yard tools. went there in october 2021! bought this ws2400 used it about 3 times and winter hit! got it out last of march 2022! Ran good and fired right up! went weed eating for about 20 minutes! Then the string head came apart as the plastic tabs that hold it together just broke off! went to lowes again bought a universal head because they had...

April 8, 2022
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Junk

Would Not Recommend

I've bought two of these and something breaks every year and when you try the warranty that you purchase with it it's such a pain it's easier to go buy another trimmer. I have all the attachments, so I guess I'm stuck going to buy a third one or try to sell them for parts lol. Wouldn't recommend this to anyone. Had to give one start to submit but I don't think it deserves that.

March 1, 2022
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Bought this product to replace an echo string trimmer i had. First off it had plenty of power, it was easy to string up with the wind up feature. I like the bump technology to make the string longer. You can also press the red button by hand and pull the string to elongate it. Only draw back its a touch heavy. Starts like a typucal craftsman product NOT on the first pull. Also has edger attachment works great as well. Very happy with it. Pull string broke on the first one. Lowes gave me a brand ...

February 24, 2022
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Terrible Product Nothing But trouble

Would Not Recommend

After using the trimmer twice the recoil broke on the pull start. Next the head that holds the string fell off and will not stay on. I replaced the recoil once but it broke again. I cant find a replacement part for the string head so it is useless now.

February 23, 2022

From craftsman.com

Response from CS

Hello​, We appreciate your feedback on the CMXGTAMDSS27 and are sorry to hear about the issue you are having with your product.  This is not the kin...

CSFebruary 24, 2022

Oil soaked

Would Not Recommend

Package bottom was soaked in oil. It is a Christmas present and will not be opened until then..

December 13, 2021
Verified Purchaser
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Broken Head

Would Not Recommend

Bought this product to adhere to my height with the length of the shaft. Used the product 3 times and while cutting the edge of the driveway and the head completely broke off. Very disappointed and discouraged as I can not find a manual to find the replacement part!

November 20, 2021

From craftsman.com

Response from CS

Hello​, We appreciate your feedback on the CMXGTAMDSS27 and are sorry to hear about the issue you are having with your product.  This is not the ...

CSNovember 30, 2021

Pull start broken

Would Not Recommend

Used the WS 2400 3 times now the pull start will not retract.

October 11, 2021

From craftsman.com

Response from Frank

Hello, Appreciative Customer, We appreciate your feedback on this product and I'm sorry to hear about the issue. Your satisfaction is our top priority...

FrankOctober 12, 2023

String trimmer sux - engine is good

Would Not Recommend

The engine starts up and is pretty powerful. The trimmer part - who designed this thing? Why can't you make it simple enough to just wrap the sting around and it pops out the eyelets?

September 23, 2021

From craftsman.com

Response from CS

Hello​, We appreciate your feedback on the CMXGTAMDSS27 and are sorry to hear about the issue you are having with your product.  This is not the ...

CSSeptember 27, 2021