Ratings may include incentivized customer reviews.
What Customers Are Saying
The cordless handheld vacuum is a powerful and compact cleaning tool with strong suction, making it effective for quick cleanups and hard-to-reach areas. Customers praised its lightweight design and ease of use, though the battery life of around 10-20 minutes before needing a recharge was a common drawback. Some users also reported issues with the battery degrading over time, leading to the vacuum becoming unusable after a couple years of use.
Customer review summary generated by AI, including incentivized reviews.Good til its not
Would Not RecommendDO NOT BUY... The battery does not last that long and they donot offer any battery exchange for this product. Unless you are mechanically incline and electronically savvy this is not for you.. I am lucky enough to know about cell matching and resistive welding to replace the batteries as I did this in a previous life..BUT unless you know what the charging controller voltage is looking for it will be a guessing game.. because its either the cells or the controller that causing the problem. I have...
From blackanddecker.com
Turns off after 15 seconds
Same issue as mentioned by several people before. We plug into base to charge, it states is fully charged, works for only 15 seconds and then nothing, it turns off.
From blackanddecker.com
Hello macc. I appreciate your feedback on the dustbuster® 20V MAX* Handheld Vacuum, Cordless, Grey BDH2000PL and I'm sorry to hear that it turns off a...
Great little vacuum
I love this little vacuum. It’s easy to clean, it has a good suction and does a great job. I use mine all the time for small jobs around the house.
From blackanddecker.com
Great Handheld Pivot Vac
Would RecommendI have always liked the B and D pivot vac. It has good pickup and is easy to clean and charge.
From blackanddecker.com
strong dislike of this vacuum
Would Not RecommendNo matter what i do or how many times i clean and replace the filter on this thing, it sets off my air purifier every time. I hate thinking about all the dust particles i am breathing in while using it. Doesnt actually get into corners well, i have to use my other vacuum to reach any corners. And if you touch it against something in a certain way, the door opens and spills all the debris out onto the floor to be vacuumed up again.
From blackanddecker.com
Hello katmeow, I appreciate your feedback on the BDH2000PL and I'm sorry to hear you are not happy with the vacuum. Your satisfaction is our top prior...
Laura loves her black and decker handheld
Would RecommendI love my cordless vacuum they sure make them much better than I remember my little handheld looks like a small little lightweight vacuum trust me it comes with a lot of punch for its size. Well made and very convenient I highly recommend this little power house
From blackanddecker.com
Good vacuum.....bad charger
Would RecommendVacuum works well. Good suction and versatility. Smart collection and filter clean. A little less than a year into use the wall charger transformer is dead. I checked the voltage output..0. All connections are good to the charger base. Disappointing. I have had wall chargers that have lasted decades.
From blackanddecker.com
Hello, I appreciate your feedback on the Model BDH2000PL and I'm sorry to hear the charger stopped charging. Your satisfaction is our top priority. W...
Great Vac, Need Help With the Black Flap
This is a great little vac and it's the second one I've purchased. (My husband absconded with the first one.) However, there is a small black "flap" that helps with filtering, and it fell out. How do I reinstall this? I've tried many times and can't seem to do it.
From blackanddecker.com
NEED HELP
I HAVE HAD TWO OF THEM FIRST WAS VERY GOOD FOR 5 YEARS THIS ONE ONLY ABOUT A YEAR MOTOR GAVE OUT ORDER ON LINE IT SHOULD LAST LONGER THEN JOHN
From blackanddecker.com
Hello , We appreciate your feedback on the BDH2000PL and we are sorry to hear about the troubles it has caused you. Your satisfaction is our top prior...
No Battery Replacement Fact HIDDEN
Would Not RecommendProduct is likely closer to 5 stars, BUT... After several years. mine is still functional with no broken parts, but it only functions for about 30 seconds I assume because of depleted battery. I would be OK with that IF I could replace the battery. There is no battery available and apparently it is designed to be thrown away when the battery runs down. B &D should be embarrassed to have a perfectly functioning unit hit the landfill. Either a poor design or intentional. If I am misinformed, plea...
Hello Bill. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the BDH2000PL. Your feedback is valu...
Charger/battery dead. Weak suction.
Would Not RecommendI have had this vacuum for a couple of years but haven’t used it frequently enough for it to break now. It is not charging anymore and fully useless. Before this happened, the suction has gotten weaker for a few months and the motor got louder and and it wasn’t fixed when I cleaned the filter. I had higher expectations from this brand and the product.
From blackanddecker.com
Hello Anonymous11. I appreciate your feedback on the dustbuster® 20V MAX* Handheld Vacuum, Cordless, Grey BDH2000PL and I'm sorry to hear that it is n...
Best Vacuum Yet
I’ve owned Black & Decker Dust Busters for years. This one is definitely the best! It has great power to pick up the cat litter that the cats track beyond the mat. I also buzz through the house and up the stairs for fur balls and quick clean-ups.
From blackanddecker.com
Love my handheld dustbuster
Would RecommendI LOVE my dustbuster handheld vac! It is a true workhorse. I use it EVERY day in my kitchen and a few other times during the week in my upstairs bathroom. I do wish it were made a little bit stronger. Seems like the plastic parts break more often than they should and it's very hard for me to have to have it replaced and have to wait for a new one or a replacement to come. But, that said, I can't be without it!
From blackanddecker.com
Powerful little vacuum
Would RecommendThe 20V machine is much nicer than the earlier model I had (and I was happy with that one). The only suggestion is that the extension nozzle retracts too easily whenever it bumps anything on the floor, requiring me to pull it out again quite often. The older model did the same thing but it wasn't quite as sensitive. Nonetheless, this little item is up to the task --- for me, that means mostly cleaning up dog hair all over the house but it's great for cleaning the inside of the car for those hard...
From blackanddecker.com
Easy to use
Would RecommendPowerful
Verified Purchaser
Has good power but the full charge goes too fast. I dont know why ???
From blackanddecker.com
Hello Valued Customer, I appreciate your feedback on the BDH2000PL dustbuster® 20V MAX* Handheld Vacuum, Cordless, Grey and I'm sorry to hear the char...
Delivered on time as expected
Would RecommendHas the expected power to help keep my basement clean during and after projects.
Verified Purchaser

Hello ThebigFly, your feedback is valuable as we take into consideration every piece of feedback that we come across. We have documented your comments...