Ratings may include incentivized customer reviews.
What Customers Are Saying
The robot vacuum is reported to provide excellent cleaning performance, especially on hard floors. Many customers are highly satisfied, describing it as an outstanding product. The vacuum is said to save users a lot of back pain, particularly for those with large homes and wood floors. However, some customers have experienced issues with the vacuum getting stuck on rugs or damaging their home's molding. Overall, the majority of customers seem to feel the product is a great purchase.
Customer review summary generated by AI, including incentivized reviews.I would not buy again
Would Not RecommendMy daughter bought me this as a mother days gift. Have owned about 18 months and now it will not recharge. Cheaper to just buy a new one. I will go to a rumba for my next purchase
From BISSELL Homecare
My stress relief
Would RecommendI absolutely love my Smart Clean robotic vacuum! Such a stress reliever when I come home from a busy day and kids getting ready for activities but I can see that my carpet was vacuumed while I was out. The vacuum is set daily for 10 am 7 days a week and runs for a full hour with all cycles. I come home and empty the bin, so our little Echo is ready for another day of cleaning. It picks up pet hair and cleans daily, it is simply amazing . I would recommend this over and over. I don't know why I n...
From BISSELL Homecare
How can I change the mode?
I noticed that others also have this problem. I set the vacuum to run every day for 45 minutes and return to base. It was great for the first month. Then suddenly it switched itself to max run time every day and the battery dies before it can find the docking station again. I change it back to 45 min all the time and when it starts it always defaults to max run time again. How do I get it stay on 45 min?
From BISSELL Homecare
Don't waste your money
Would Not RecommendVery cheaply made. The plastic part that holds the roller brush in place broke off, after only using for a few months and can not be replaced or repaired. Unless you have a use for a 5# paper weight, purchase something else.
From BISSELL Homecare
Keep getting battery Error
Would Not Recommendworked great for the 1st month and then stopped working.
From BISSELL Homecare
Hi Clint - we're sorry the machine stopped working already! We'd be happy to help get you back to cleaning, just give us a call at 1-800-237-7691.
Roomba's smarter , but much weaker younger brother.
I purchased this to compare to my Roomba and see if the lower price was worth it. If you can afford it, get a Roomba. This one does not even compare to the way the Roomba cleans. However, the Bissell seems smarter and gets stuck much less than the Roomba. It's better on hardwood, than carpet. I recommend a roomba if you have lots of carpet. The bissell will do decent on the hardwood, but still does not compare. Definitely get what you pay for. I would not recommend purchasing this.
From BISSELL Homecare
Keep the doors closed if you don't want it in there lol
Nice but noisey
From BISSELL Homecare
I wouldn't buy this product again.
Would Not RecommendI tried to give it the benefit of the doubt, but this didn't even live close to anything. Entertainment for the cat. Nope not for me.
From BISSELL Homecare
Completely breaks - same problem 3 times
Would Not RecommendI have had this vacuum for just under a year (was purchased just over a year ago). THREE times now, the machine has broken completely and will not charge. Bissell did replace it the first two times, but the last time was very firm that they would only replace machines purchased less than one year ago, so now I am out of a vacuum cleaner. For a brand like Bissell it is completely unacceptable for the lifetime of their product to be under 6 months.
From BISSELL Homecare
Works good
We've got 2 dogs and a toddler so there's always a need for cleaning. It works great on wood floors and decently on shag rugs. The rugs kill the battery though. My only complaint is the scheduling which seems to only choose the 99 minute option. It doesn't have the battery life to do that with rugs. I'd love an option of the 30 or 45 minutes like the manual program.
From BISSELL Homecare
I am not happy with this product!!!!!!!
Would Not RecommendI am not happy with this product! I am also not happy that this review would not allow me to leave all of the stars empty in the rating. It keeps getting stuck. It will continue bang into the same object/spot until it finally shuts down, or it will back up to the legs of furniture and get stuck and turn off. Today, I turned it on in the dining room and it literally stayed in the same small corner of that room for 30 minutes. It does the same thing to our hallway....once it gets there, it stays u...
From BISSELL Homecare
Welcome to our house
The most wonderful surprise Christmas gift I received from my husband and boys! To say I LOVE this robot vacuum, "Lily Pad" would be an understatement. It makes keeping the floors clean so EASY! I've been wanting a robot vacuum for quite a while, but didn't want to buy the higher priced versions. Especially since I'd never owned one before. It cleans so we'll that it totally surprises me every time it runs, which is everyday. A lot of days I run it twice. The only cons I have about it is that it...
From BISSELL Homecare
Not as good as I had hoped
The main purpose of getting this vacuum was to keep the pet hair off the floor. It does a fair job for that. It's too loud to let it run at night, so we have it run when we're gone. Unfortunately, we often return home to find it beeping in the middle of a room because it couldn't get back to its base. This is disappointing and frustrating.
From BISSELL Homecare
Don't waste your money
Would Not RecommendThis is my 2nd. Same exact problem as the first. Bissell sent me a replacement after the first one quit after a few months of about 1 hour a week use. This time the 1 year warranty was up. I should have used it more, so it would still have been under warranty. Plastic gears do not hold up! I can't believe that Bissell sells such a cheap product. We have a Bissell steam cleaner that we love and we thought this would be good also. I was never offered a refund on the first one, just a replacement. ...
From BISSELL Homecare
Does not clean very well.
Would Not RecommendI have been using this product for 2 months now and am not impressed with it at all. It barely picks up any debris and the sensor is too sensitive to the ridges in my living room rug. Plus, it doesn't move in the direction that it gets set upon and goes all over the place. Not impressed with this product at all!
From BISSELL Homecare
Great Helper!
Positives: great job picking up whatever it encounters, whether on a hard floor, an entry rug, or low-profile carpet; programmable; thorough Negatives: noisy (just run it while you're gone or asleep and you'll be fine); side bristles are already wearing out after just a few weeks but that's likely due to about half the surface area being carpeted (should include additional bristles in the box); about half the time I have to find the unit as it has issues making it back to the docking station (mi...
From BISSELL Homecare
Santa comes through
I asked for this vacuum for Christmas and Santa delivered. We had our carpet replaced with laminate a year ago and we have 4 dogs. We get "dog hair drifts" on a daily basis and I thought one of those "robot vacuums" would help. We chose Bissell over the other brands simply because we have other Bissell products that have performed very well for us and our pack. The little robot goes under the couches and up on the area rugs, it has been a gigantic help in keeping the hair balls under control. Th...
From BISSELL Homecare
Yes I did buy again
These were presents. Have not used them yet. Have another one and love it.
From BISSELL Homecare
Not recommended
Would Not Recommenda) The wheels mechanism gets stuck resulting in the robot doing one of two things: 1) turns on the spot like a top 2) travels 3 feet, before hitting anything turns 90 degrees or more, and repeat. The distance traveled is so constant that it can stay in the same 4 to 9 square feet area of your room forever - of course it wont return to the dock. b) This happens very soon after purchase; before the issue, it seems to clean the middle of your room ok c) Does not clean near the wall - when it is wor...
From BISSELL Homecare

Thanks for the feedback - your machine comes with a 1 year warranty, and we would be happy to work with you on getting a replacement machine. Give us ...