Ratings may include incentivized customer reviews.
What Customers Are Saying
The keypad is generally seen as a convenient addition to the smart lock system, allowing for easy access and unique user codes. However, concerns have been raised about its durability and battery life, with some customers reporting failures within a couple of years. There are also complaints about slow response times and connectivity issues. While the keypad is viewed as a helpful accessory, its long-term performance and value for money are mixed.
Customer review summary generated by AI, including incentivized reviews.A worthwhile addition
Would RecommendBought this for an August lock I installed a few years ago. Avoids the hassle of finding my iPhone every time I want to enter. It's quite useful.
From august.com
So far it works.
Would Not RecommendBought the keypad because the locks ability to track when you come home and unlock automatic has been very unreliable. Keypad has worked as a backup. I could not give it 5 stars for a couple of reasons. 1st. The software wants everyone to have their own unlock code. So we just use the emergency code we added. 2nd after entering the number and pushing the August symbol to unlock. It takes anywhere from 5 to 10 seconds to actually unlock. The signal to unlock should be faster when the key...
From august.com
Works great
Would RecommendSo far so good. Was a bit smaller than I anticipated but I like it. Much easier to have the option vs a phone (especially with guests).
From august.com
August keypad
Great alternative when I don’t have my phone., works great every time.
From august.com
Used to be great.
Would Not RecommendI give it 3 stars because it worked great for about a year and now is failing. The main button that gets pressed constantly is the "August" or "A" button or the enter button, it's the one on the bottom. That is failing and works in 1 out of 4 tries...many guests say they can't get in. When it works we love it! Picks connection back up after power outage and well designed just crappy build quality.
From august.com
Handy accessory....but...
Would RecommendIt came in and was easy to setup, but the motion trigger to light up the keypad doesn't work. Have removed the batteries, removed and reinstalled to the app, and nothing has worked. Need to file claim with August and hopefully they will replace.
From august.com
its not working
it doesnt work it doesnt work it doesnt work it doesnt work
From august.com
Poor quality
Would Not RecommendThe one that came with my lock was sorry. The one I ordered and paid for was better made and easier to separate. The first one broke the second time I tried to separate it and never would go back together securely. This unit is on the wall in Florida. In the afternoon it gets incredible sun for several hours. There is no fixing that. While this one is easier to separate the keypad from its backing, if it lasts a year, I'll be surprised. That's because th latch that holds the pieces together is g...
From august.com
Not very good in the winter if exposed
Would Not RecommendI had terrible luck with it in snow and ice . Cold weather kills the batteries .
From august.com
Great feature
Would RecommendMakes the one problem of getting locked out of the house without your phone no longer a problem.
From august.com
Convenient
Would RecommendNice to have the option to unlock door if key and phone is forgotten. Wish it was available in nickel finish vs just black
From august.com
Convenient, easy installation, easy set up
Easy installation, easy set up, works perfectly and very convenient
From august.com
Great back up when network is down
Would RecommendI am leaving on small island and the Wifi is unstable This is good device to provide access with the Bluetooth as well Wifi
From august.com
Simple setup
Would RecommendEasy to install. Wish feedback on code entry. If you miss a number won't know until lock doesn't respond
From august.com
Does the job…well!
Would RecommendI have been using an August lock for over 2 years and decided to add a keypad for easier locking and for visitors. The insulation was a snap and it works great!
From august.com
Terrible Lifespan Great Functionality
Would Not RecommendThis is an amazing product in terms of functionality but only expect it to last 1 year. The Good: The setup is very straight forward and the ease of use is up to expectation. I am using this with the bridge which I think helps with a lot of the connectivity issues people may be experiencing. The Bad: I want to give this a higher rating but the buttons started to fail 1 year and 3 months of usage and only has a 1 year warranty. The fact that August only offers a small discount on a new ...
From august.com
Great addition to the August smart lock!
Would RecommendSo easy to install and very unobtrusive. Makes it so convenient when I don’t have my phone with me.
From august.com
Nice addition
Would RecommendA couple of times it hasn't triggered the correct response. Open instead of lock. I'm hoping that works itself out. Great size. Nice to be able to place it out of view. The are no instructions on how to use the screws so when/ is I need to mount that way I will have to figure it out.
From august.com
Reliable and easy to use
Would RecommendThe keypad is a great addition to the full August lock system. It is reliable and easy to use. The battery life is great, though would be great to see a low-voltage wired version. Never hand issues with this keypad after over 5 years of use!
From august.com
Works great - terrible battery life.
Would Not RecommendI have used this product for about 8 months with spotty and terrible performance. Code does not work etc. then I figured out that even though the battery health said medium, the batteries were too dead. Now the first sign of trouble I replace the batteries. Thats about a month. Why did they not do this slightly bigger in AA. Batteries on my door lock last forever.
From august.com
