Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception. Positives include the sturdy, visually appealing design that enhances the home. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the instructions are often poor, making installation difficult, especially for the stair railings. There are also issues with missing or defective hardware, broken post covers, and parts that don't fit properly. The stair brackets and angle adapters are particularly problematic. Some customers report the product is prone to scratches and maintenance issues, with significant waste when cutting the rails. Careful preparation is essential for a successful installation.
Customer review summary generated by AI, including incentivized reviews.looks nice
Would Recommendupdated our front porch with saddle colored deck boards and the saddle colored black rails/deck posts.
Looks great.
Would RecommendLooks great and should last a long time.
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, We can’t thank you enough for your kind review! Thank you, - Trex Customer Care
Poorly Designed
Would Not RecommendThe installation brackets need a complete redesign. Most installation errors require purchase of an additional kit. Instructions are mediocre, watch YouTube installation videos instead. I would guess beginning DIYers should avoid this product. Most issues come back to the poorly designed brackets.
Verified Purchaser
Hello, and thank you for your feedback. We’re sorry this product isn’t working for you. We appreciate all feedback as this can assist us in continuin...
They only delivered 7 of the rails and I ordered 8. I’m waiting to hear confirmation an 8th is being sent out.
Hello, Foremost we’d like to apologize for your negative experience. In addition we’d like to learn more about your situation to assist further. If y...
Handrail for deck steps
Would RecommendFrom Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello Jim1, and thank you for your kind review. We hope you enjoy your new Enhance railing for many years to come. Thank you, - Trex Customer Care ...
Possible high maintenance
Would Not RecommendScratches easily, so there is still high maintenance
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
We apologize for any dissatisfaction with our railing system. We appreciate you taking the time to share this feedback as this enables us to continue...
Good, but not great
Would Not RecommendEnhance is pretty good as a lower priced line of composite materials. As a handyman who does deck remodels, there are a few things I do not like about it. One is the support bracket. Because it mounts on the bottom, there is no margin for error on the angle cuts, which are completely exposed compared to other lines that have a bracket that goes all the way around the railing. Also, the bracket does not adjust completely to the angle you might have cut the railing at possibly leaving a gap betwee...
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hey Seth!
We want to extend our sincerest apologies concerning all the issues that you have faced with our Enhance Railing. We pride ourselves i...
have to be absolutely perfect
Would Not Recommendthe mounting system for these are horrible, there is no room for error. they look nice when installed properly
Hello, We’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
Absolute garbage
Would Not RecommendTrex decking, fascia and horizontal railing are great, WAY overpriced, but great. Whatever engineering they did on the horizontal railing went out the window on the stair railings. The holes aren't lined up if you are using the whole 6 feet like I did, you have to cut them down almost an inch to even them up, so don't put your posts in until you measure how much you will have to cut off. They used the same attachment hardware that they use on the horizontal railings, but put in a cheap angled pi...
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Hi Bill, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in providing industry leading pr...
Easy to install
Looks great
Verified Purchaser
Hello, and thank you for being a Trex customer. We appreciate you taking the time to leave us a review. We hope you enjoy your new railing for many y...
Hello, and thank you for your 5 star review. We count ourselves lucky for customers like you. We look forward to serving you again in the future! Tha...