Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception. Positives include the sturdy, visually appealing design that enhances the home. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the instructions are often poor, making installation difficult, especially for the stair railings. There are also issues with missing or defective hardware, broken post covers, and parts that don't fit properly. The stair brackets and angle adapters are particularly problematic. Some customers report the product is prone to scratches and maintenance issues, with significant waste when cutting the rails. Careful preparation is essential for a successful installation.
Customer review summary generated by AI, including incentivized reviews.missing hardware
Hardware should have been enclosed and was missing. Makes it very to put the railing together. The boxed didn't look open.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Awesome Railing
easier to install than the regular railing
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello Carmen and thank you for your fantastic 5-star review! We truly appreciate you taking the time to share your experience with us. Customers like...
Beautiful Railing
Would RecommendI love this trex railing. The white vinyl with the black baluster's really pop.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Brittle and unnecessarily frustrating
Would Not RecommendThe composite material is very brittle and can shatter easily. A tool hit the bottom railing and it complete shattered off. Have some superglue on hand, because the angle part for the railings does not attach to the bracket, it just kind of sits in it so any bump it will fall off especially when trying to fasten the railing to the post.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Hello Scott. Foremost we’d like to apologize for your negative experience with your Trex material. In addition, we’d like to learn more about your si...
Stair Railing
Would RecommendThis is a great product and was hassle free as to getting this to fit to my project. I did a line order for the remaining parts to finish my project, and I should have done a better job of inspecting the items that I ordered. This came in a damaged box, when I looked inside it appeared that all the parts were there. Once I started to use this product, I discovered that the parts bag I thought was the mounting hardware was actually a support piece, and the mounting hardware was missing. I hav...
Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Rail
Ease of use and visual appearance
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Easy to install. Looks great
Would RecommendEasy to install. Looks great
Verified Purchaser
Jason
Would RecommendJason delivered my order. He was on time, called to let me know he was on the way and was very competent and polite. I would give him a 10
Verified Purchaser
Thank you for your kind review! -Trex Customer Care
Hello HSP. Foremost we’d like to apologize for your negative experience with your Trex material. In addition, we’d like to learn more about your situ...