Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception. Positives include the sturdy, visually appealing design that enhances the home. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the instructions are often poor, making installation difficult, especially for the stair railings. There are also issues with missing or defective hardware, broken post covers, and parts that don't fit properly. The stair brackets and angle adapters are particularly problematic. Some customers report the product is prone to scratches and maintenance issues, with significant waste when cutting the rails. Careful preparation is essential for a successful installation.
Customer review summary generated by AI, including incentivized reviews.Use Blocks and check ballister holes
It was actually easier to install than expected. Instructions aren't the greatest. Using two wooden blocks that you have cut 3 7/8" placed below the bottom railing helps set the elevation of each section of railings. This avoids having to measure the height of the bottom of each section. Also, test the ballisters to see if they will go into each hole. We found many that were so tight that hooking the top and bottom rails together was really hard since the ballisters didn't want to go in all the ...
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
steps and rails kits do not come with posts
Would RecommendPretty easy and straight forward to assemble
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Hello, and thank you for sharing your experience with us. At Trex, we strive for 100% customer
satisfaction, and we are happy we did just that. ...
Porch railing
Would RecommendMy husband installed our railing in 2 days by himself. I would not be happier. I am glad I did my researched and shopped around. I would recommend this to anyone.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Hello there, Thank you for choosing Trex decking! We are very pleased with your feedback and hope that you love your deck for many years to come! Tha...
You get one chance to make the perfect look.
The product is great, you get one chance at making your cut look the way you want it.
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Stair rail kit is not 6 feet
Would Not RecommendThe instructions tell you to measure along the stair angle, not horizontally, as the kit will not span 6 feet horizontal. However, the railing pieces in the box are cut square at 6 feet. Since angle cuts are required, this reduces the maximum angled length. Stupidly, Trex did not appropriately offset the baluster holes so the longest possible length is 5 feet 8 inches if you want equal baluster spacing at each end. However, this results in baluster end spacing of less than half the normal sp...
Hello, we are sorry to hear that our stair railing didn't meet your expectations. If you would like to give us a call we'd be happy to go ove...
Can’t perform requirements to warrant product
Would Not RecommendMy contractor installed these railings on our upper deck - 14 ft off the ground. They look beautiful but 6 months after the install Trex’s screws that come with the railing have deteriorated from the rain so much so they are splitting in half causing my husband to have to drill into what is left in the wood. The problem is my contractor informed me Trex won’t warranty the railings if you do not install according to their product using their products - well their screws are worthless.And nosed ...
Hi there, we are so sorry to hear that you are having trouble with your railing. We'd be happy to discuss this issue with you further if you'd like t...
Trex
Would RecommendWe love our new deck. Low maintenance and it looks great.
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello Peter and thank you for the feedback. Trex strives to be the best composite decking brand in the industry, and we are thrilled to hear that you...
Easy to Assemble
Would RecommendI looked at several railing options but chose this railing system because it best matched the Trex Decking. I purchased 8 horizontal and 2 stair sections. The railing system was easy to assemble. The instructions were easy to follow but two people made the assembly process better.
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified PurchaserVerified Pro
Hello, Cliff and thank you for your great review! We take pride in making sure our customers are satisfied. We hope you enjoy your brand new deck for...
Overall a solid product. Looks great. However, the black balusters do make move slightly and make some noise with heavy traffic.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified PurchaserSweepstakes
Hello, and thank you for choosing Trex! We appreciate you taking the time to leave us a review as well. We are sorry to hear the balusters are rattli...
Great system
great system, easy to use.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified PurchaserSweepstakes
Hello Kevin, and thank you for your review. At Trex we strive for 100% customer satisfaction and we are happy we did just that. We hope you continue ...
Nice product.
Would RecommendOverall a nice product. The plastic support pieces are a bit cheap and flimsy for such an expensive product. They could have done better. The tracks only come in 6’ sections. I had a lot of waste, because I had four 4’ sections. The final results is awesome.
Verified PurchaserSweepstakes
Hello Jackie, and thank you for choosing Trex! We appreciate you taking the time to leave us a review as well. We are happy to hear you are pleased w...
Multiple broken post covers
Would Not RecommendTerrible system, terrible quality control. I was able to make the system work, through endless modification of the parts. The mounting mechanism of the railings is primitive at best. If your stair rails are not at the exact angle for the Trex system, they will not work. Poor quality. I had about 15 post sleeves, 4 of which were in perfect packaging, yet broken out of the box. Endless time lost because of this. I'll be advising all my cusotomers to not use any Trex products.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified PurchaserSweepstakes
Hello, Foremost we would like to extend our sincerest apologies regarding your damaged Trex post sleeves and the delay it caused. We try to take ever...
Just what I wanted
Would RecommendAlthough I didn’t install it, it looks great. What an amazing facelift for my home.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified PurchaserSweepstakes
Hello Molly, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hop...
Hello, and thank you for the feedback. Trex strives to be the best composite decking brand in the industry and your feedback is important to us. For ...