Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception. Positives include the sturdy, visually appealing design that enhances the home. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the instructions are often poor, making installation difficult, especially for the stair railings. There are also issues with missing or defective hardware, broken post covers, and parts that don't fit properly. The stair brackets and angle adapters are particularly problematic. Some customers report the product is prone to scratches and maintenance issues, with significant waste when cutting the rails. Careful preparation is essential for a successful installation.
Customer review summary generated by AI, including incentivized reviews.Twice now online orders were messed up
Love the composite stair rail
Verified Purchaser
It’s easy to install. And looks great
Would RecommendEasy installation
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello Vicki, thank you for the kind words! Here at Trex, we strive for 100% customer satisfaction and love to hear we hit the mark for you! Thanks - ...
S0-S0
Would Recommendthe top rail support brackets did not work under the rail, we had to place them on top of the rail.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, thank you for taking the time to leave us a review. We do apologize for this experience with our railing. Based on this information, we would ...
Easy cost effective application
Would RecommendAlso easy to use and install!
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hi there, thank you so much for your kind review! We truly appreciate you taking the time to share your feedback and we're so glad it was a posit...
Poor quality control
Would Not RecommendI have ordered a total of (8) stair handrail kits, (6) horizontal kits, (9) 9' long post sleeves and (6) 4' long post sleeves. Of these, 1 stair handrail kit was missing the hardware, another was mistakenly replaced with a horizontal handrail, (which was severely damaged), (2) severely split 9' post sleeves and 2 severely split 4' post sleeves. The reorders have slowed my project down by at least 2 weeks. My recommendation, order them delivered to the store, inspect them there and refuse pick...
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, Sorry to hear about the experience you are having with our product. If you would like to discuss this situation further, please give us a call...
Product not available at all stores
Would RecommendThe rails were fairly easy to install. Three of the “sleeves “ that go over the 4x4 poles were cracked
Verified Purchaser
Hi Dave, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in providing industry leading pr...
Trex railing
I liked the ease of installation, nice finish and sturdy design.
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hi there, thank you so much for your kind review of our railing products! We're so glad you had an easy installation with them and we appreciate ...
Quick and beautiful.
Would RecommendEasy installation and looks great. Cuts easily with carbide tipped blade in a miter saw. Measure carefully and cut accurately for a gorgeous installation.
Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Hi Robert, thank you so much for your review of the Enhance railing! We're so glad you love the look of them and we hope they compliment your dec...