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Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included

Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included

4.3
222
Review
 4.3 out of 5
222 Reviews


83% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has a mixed reception. Positives include the sturdy, visually appealing design that enhances the home. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the instructions are often poor, making installation difficult, especially for the stair railings. There are also issues with missing or defective hardware, broken post covers, and parts that don't fit properly. The stair brackets and angle adapters are particularly problematic. Some customers report the product is prone to scratches and maintenance issues, with significant waste when cutting the rails. Careful preparation is essential for a successful installation.

Customer review summary generated by AI, including incentivized reviews.
222 Customer Reviews

Twice now online orders were messed up

Love the composite stair rail

May 6, 2023
Verified Purchaser
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Response from TrexSupport

Hi Robert, thank you so much for your review of the Enhance railing! We're so glad you love the look of them and we hope they compliment your dec...

TrexSupportMay 9, 2023

Trex

It’s easy to install. And looks great

Would Recommend

Easy installation

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Response from TrexSupport

Hello Vicki, thank you for the kind words! Here at Trex, we strive for 100% customer satisfaction and love to hear we hit the mark for you! Thanks - ...

TrexSupportMay 4, 2023

Trex

S0-S0

Would Recommend

the top rail support brackets did not work under the rail, we had to place them on top of the rail.

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Response from TrexSupport

Hello, thank you for taking the time to leave us a review. We do apologize for this experience with our railing. Based on this information, we would ...

TrexSupportApril 20, 2023

Trex

Easy cost effective application

Would Recommend

Also easy to use and install!

April 15, 2023
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
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Response from TrexSupport

Hi there, thank you so much for your kind review! We truly appreciate you taking the time to share your feedback and we're so glad it was a posit...

TrexSupportApril 17, 2023

Trex

Poor quality control

Would Not Recommend

I have ordered a total of (8) stair handrail kits, (6) horizontal kits, (9) 9' long post sleeves and (6) 4' long post sleeves. Of these, 1 stair handrail kit was missing the hardware, another was mistakenly replaced with a horizontal handrail, (which was severely damaged), (2) severely split 9' post sleeves and 2 severely split 4' post sleeves. The reorders have slowed my project down by at least 2 weeks. My recommendation, order them delivered to the store, inspect them there and refuse pick...

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Response from TrexSupport

Hello, Sorry to hear about the experience you are having with our product. If you would like to discuss this situation further, please give us a call...

TrexSupportMarch 17, 2023

Trex

Product not available at all stores

Would Recommend

The rails were fairly easy to install. Three of the “sleeves “ that go over the 4x4 poles were cracked

February 10, 2023
Verified Purchaser
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Response from TrexSupport

Hi Dave, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in providing industry leading pr...

TrexSupportFebruary 13, 2023

Trex

Trex railing

I liked the ease of installation, nice finish and sturdy design.

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Response from TrexSupport

Hi there, thank you so much for your kind review of our railing products! We're so glad you had an easy installation with them and we appreciate ...

TrexSupportFebruary 10, 2023

Trex

Quick and beautiful.

Would Recommend

Easy installation and looks great. Cuts easily with carbide tipped blade in a miter saw. Measure carefully and cut accurately for a gorgeous installation.

January 5, 2023
Verified Purchaser
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Response from TrexSupport

Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...

TrexSupportJanuary 9, 2023

Trex