Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The railing system is generally well-received, with many customers praising its attractive appearance and ease of installation. Customers appreciate the product's durability and minimal maintenance requirements compared to traditional wood options. However, some common issues were noted, such as damaged or missing parts upon delivery, problems with rattling or misaligned components, and the high cost of the system. Overall, the railing is a popular choice for homeowners, though the potential quality control and design concerns, as well as the price point, are worth considering.
Customer review summary generated by AI, including incentivized reviews.Needs to be packed better
Would Not RecommendThe black aluminum posts scratch the white PVC pieces while in the box. These issues could be easily mitigated by the manufacturer by using proper dunnage in the box
From Enhance 6-ft x 36-in Classic White Composite Deck Rail Kit Hardware Included Verified Pro
needs to be packed better
Would Not RecommendThe materials in the box scratch each other. The black aluminum scratches the white PVC pieces while in the box. Even a small amount of care on the manufacturers part would mitigate this
From Enhance 8-ft x 36-in Classic White Composite Deck Rail Kit Hardware Included Verified Pro
We’re sorry to hear that your product didn’t arrive as expected. We take every precaution to ensure items are delivered safely and in good condition,...
Looks sleek and modern. EZ to install
Would Recommendwe wanted something that is low maintenance. Trex is it. I have five of these to install, and did the first one today. READ the instructions. Precut your 1" and 3-3/4" spacers ahead of assembly. Use a Robertson bit to drive the screws (square tip). Measure the distances between posts precisely. mark your top and bottom rails, then cut them a bit shy of your mark and sneak up on the fit. You can always cut more off, but you can't add it back on. The mounting brackets are secured with three self-t...
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority, and we are ...
no rail end covers
Would Not Recommendyour cuts better be precise and your blade sharp and your post straight. I hate the fact that the kit doesn't include end covers. Trex, you need to add end covers to help hide imperfections..
Hello [Insert Name], thank you for reaching out to Trex and sharing your feedback. We’re sorry to hear about your experience and understand your conc...
Great product..but no extra screws..be careful
Would RecommendReally great product. Everything fits just right They could add a few extra screws as they are very easy to lose...especially around black mulch
From Enhance 6-ft x 36-in Saddle Composite Deck Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for sharing your experience with us. At Trex, we strive for 100% customer satisfaction, and we are happy we did just that. We ho...
Porch railings
Would RecommendProduct was as expected. Very easy to work with after doing some figuring out.
From Enhance 6-ft x 36-in Saddle Composite Deck Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for sharing your experience with us. At Trex, we strive for 100% customer satisfaction, and we are happy we did just that. We ho...
Good Customer Service
Would RecommendI know that I often hear people grumble about customer service these days, but I just had a great experience with my local Lowe's - no complaints at all!
From Enhance 6-ft x 36-in Saddle Composite Deck Rail Kit Hardware Included Verified Purchaser
Hi Janet, thank you so much for your 5-star review! We are so glad to hear you had a wonderful Customer Service experience! Thank you, Trex Customer ...
Good quality
Would RecommendI really don't do reviews but, my old wooden deck railing were hideous, didn't want to pay a contractor to do it so I figured I do it myself, ordered 9 deck railing systems ,they came very fast in a couple of days, have to say some of the railing had light scratches on it, but was easy to remove with a magic eraser, instructions very clear and easy to install, very happy with the look and style
From Enhance 6-ft x 36-in Classic White Composite Deck Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for being a Trex customer. We appreciate you taking the time to leave us a review. We hope you enjoy your new railing for many y...
Rail
Ease of use and visual appearance
From Enhance 6-ft x 36-in Classic White Composite Deck Rail Kit Hardware Included Verified Purchaser
Trex Railings
Would RecommendInstalled new TREX railings along with my new TREX decking. Excellent choice
From Enhance 6-ft x 36-in Classic White Composite Deck Rail Kit Hardware Included Verified Purchaser
Hello Smitty, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority, and...
Easy to install and looks good
Would RecommendEasy to install and looks good. My daughter (19 yo), who is mechanically inclined, didn't want my help and installed it herself.
From Enhance 8-ft x 36-in Classic White Composite Deck Rail Kit Hardware Included Verified Purchaser
Hello John. On behalf of all of us at Trex, we would like to thank you for sharing your positive feedback. We are thrilled that you love our products...
Easy to install
Would RecommendEasy to install. Looks great. A little spendy though.
From Enhance 8-ft x 36-in Charcoal Black Composite Deck Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for being a Trex customer. We appreciate you taking the time to leave us a review. We hope you enjoy your new railing for many y...
We’re sorry to hear that your product didn’t arrive as expected. We take every precaution to ensure items are delivered safely and in good condition,...