Ratings & Reviews for Step2 MailMaster Express Plus Plastic Small Mailbox Black with Post
Ratings may include incentivized customer reviews.
What Customers Are Saying
The mailbox is generally easy to assemble with clear instructions, and is considered sturdy and durable, holding up well to the elements. The double-sided access is a popular feature. However, some issues were reported with the magnetic latches not securely holding the doors closed, especially in windy conditions, and a few customers received damaged or defective units. Overall, it provides a good value and easy-to-use solution for most customers.
Customer review summary generated by AI, including incentivized reviews.Easy to install
Would RecommendDirections were incorrect for how long the above the ground post should be. The plastic caps for covering the screws that hold the mail box to the post are not very well designed.
From MailMaster Express Plus Plastic Small Mailbox Brown with Post Verified Purchaser
No easy to install
Would Not RecommendTry to replace the old mailbox, but this one didn't fit the wood post. To fit it, I have to cut and reduce the wood post. The solution was to return this one and get another model that fit the wood post.
Defective mail box
Would Not RecommendThe new mailbox works just fine but the red flag on the side does not stay up for nothing and there is no adjustment so constantly the mailman is having a fit about that flag not working....
Verified Purchaser
They are there to help you
Would RecommendWe asked our contractor, V&G Construction if he installed mailboxes, he said yes and had a opening the next day if we were interested. We went right to Lowe's and we were assisted on all the items we needed by Lou and his partner. they stayed with us through the selection of all the items we needed and walked us out to our SUV and helped us load the items. We were on a very tight schedule and they made it happen. Very Pleased!
Verified Purchaser
Easy to install
Easy to install, sturdy, instructions were clear and easy to follow.
Verified Purchaser
Nice and Strong
Would RecommendPrevious Step 2 box lasted 20 yrs until an SUV hit it this morning. Fit post but 4 top screws stripped - very soft metal. Should be hex heads or square drive. Could not get the plastic screw caps to fit, but it is 15 degrees, so I came inside.
Great mailbox -- Great Customer Support by Step2
Would RecommendI purchased this mailbox in August 2020 from Lowes and installed it the following weekend. Now, February 2022, I walked outside and the front mailbox flap door was on the ground having broke off. I went to Step2's website and initiated a chat session and after explaining what happened they are sending me a new mailbox flap door. Not a single push back and I did not even ask for it for free...yet they are shipping one for that very price --FREE.
Quality mailbox
Would RecommendIt is well made and was not difficult to assemble. It is attractive and does the job.
From MailMaster Express Plus Plastic Small Mailbox Brown with Post Verified Purchaser
Thank you for contacting Step2. We are sorry and apologize about your mailbox issue,
Please contact us at 1-800-347-8372 Monday - Friday ...