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24-in 1.2-cu ft 950 -Watt Microwave Drawer ( Stainless Steel, Black Glass )

Ratings & Reviews for Sharp 24-in 1.2-cu ft 950 -Watt Microwave Drawer ( Stainless Steel, Black Glass )

3.8
151
Review
 3.8 out of 5
151 Reviews


71% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The microwave features a sleek design, space-saving capabilities, and efficient heating performance. Many users appreciate the convenient "wave to open" feature and smartphone app control. However, some customers have experienced issues with the control panel, power failures, and complete breakdowns, leading to the need for part replacements or unit replacements within a few years. While the microwave has positive features, the high failure rate and poor customer support have left some users dissatisfied with their purchase.

Customer review summary generated by AI, including incentivized reviews.
151 Customer Reviews

Mixed feelings

Would Recommend

Ability to not see microwave over a range is awesome. Drawer is slow to open/close. Hand wave works but still have to pull out control panel so saves no time.

February 24, 2024

From Sharp

Drawer Microwave plus and a few wishes.

Would Recommend

It is easy to put in and take out the food. The internet connection cooking control is handy to program from your smart phone. The wave function to open the drawer is great. So far no issues after several months. Drawer opens and closes a lot. I hope it is built well to it keep it functioning for years to come. I wish there was a trim kit available. I had a trim kit made to close in the gaps to the surrounding doors and drawers on each side and top and bottom of the microwave

February 24, 2024

From Sharp

Technical deficiencies

Would Recommend

I have two issues with this microwave. 1) the drawer starts and stops too abruptly which could easily cause spills. 2) motion activated opening of the drawer is kind of useless. You still need to open a top panel by pushing it to control the thing. So, if the point of the motion activated opening is to avoid finger spots on the stainless steel panel, then they implemented it backwards. The control panel should have been motion activated, not the drawer. Or, better yet, they should have done two ...

February 23, 2024

From Sharp

Excellent microwave

Would Recommend

Outstanding microwave oven with wi-fi connectivity a nice touch. Controls are easy to use and many cooking options including defrost.

February 17, 2024

From Sharp

Exactly what I wanted

Would Recommend

Looks modern and clean

January 21, 2024
Verified Purchaser
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Response from Sharp Advisor

We love knowing that your Sharp 23.5-in 1.2-cu ft Electronic 950-Watt Microwave Drawer (Stainless Steel, Black Glass), has met your expectations. Tha...

Sharp AdvisorJanuary 21, 2024

Sharp

Fancy but short-lived

Would Not Recommend

We purchased this as part of a full kitchen remodel in Nov 2021, installed in Jan 2022. It worked fine for 23 months and died suddenly in Dec 2023 during a heating cycle. Although the warranty had expired, I called Sharp for help and they referred me to a local repair company. I called that company who then referred me to another and then another. Finally that company came out and found that the microwave was not responding to power at all and needed to order a new control board and possibly a n...

December 28, 2023
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Response from Sharp Advisor

Hello, thanks for your feedback, we appreciate it. We’re sorry you had a negative experience with one of our products. This isn’t the kind of experie...

Sharp AdvisorDecember 28, 2023

Sharp

18 months and DEAD

Would Not Recommend

Have had repair people out 2 times and now we are about to replace it with another brand.

December 9, 2023
Verified Purchaser
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Response from Sharp Advisor

We’re so disappointed to hear that such a loyal customer has had a bad experience with our product, and we offer our sincerest apologies. Please emai...

Sharp AdvisorDecember 9, 2023

Sharp

No integration with Google home

Would Not Recommend

Way too overpriced to not have integration with the 2nd and 3rd most popular home controls (google home and apple homekit) Didn't realize this until after installing, would have returned it otherwise. Wifi setup was also the most convoluted connection process out of any smart appliance I have ever set up.

November 30, 2023

From Sharp

Response from Sharp

We appreciate your feedback and apologize for any inconvenience you had to setup the Wi-Fi. If you ever need any type of assistance with your Sharp Mi...

SharpNovember 30, 2023

Control Panel Easy to Ruin

Would Not Recommend

We have used our Sharp microwave drawer for less than 2 years and the control panel has quit working. I don't understand why Sharp would make something for a KITCHEN that is so vulnerable to a small amount for water from being wiped with a sponge. A very small amount of water must have seeped into the bottom of the panel after being wiped clean (and dried with a towel), because it quit responding after that. I have had Panasonic microwaves for many years and have never had a problem with them...

October 9, 2023
Verified Purchaser
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Response from Sharp Advisor

We appreciate your feedback and apologize you have not been able to enjoy your 1.2-cu ft Smart Microwave Drawer. We would love the opportunity to pro...

Sharp AdvisorOctober 9, 2023

Sharp

Follow-up

Follow-up to review I posted on August 24, 2023: To give credit where credit is due, Sharp did reach out to me after the previous review was posted. They offered to repair the unit and sent out a technician with the necessary parts. It has been just over a week since the repair, and it continues to operate as it did before it broke down. Thank you, Sharp, for standing behind your product. However, I do wish it would have happened before I posted the 8/24 review.

September 14, 2023
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Response from Sharp Advisor

Thanks for your feedback, we appreciate it. Thanks for allowing us the opportunity to assist you to resolve the issue with your Microwave Drawer. Ple...

Sharp AdvisorSeptember 15, 2023

Sharp

Awful

Would Not Recommend

I hate this thing. It was in a home we purchased and the ONLY two things I can say is: 1) it works. 2) it looks good It's a total pain to have to open the control panel, hunt for the proper button to open the door, wait for the drawer to open, close the drawer, wait for the drawer to close, then you can set your time and cook.. then you have to wait for the drawer to open, wait for the drawer to close.. The control panel cover pops open whenever you accidentally rub up against it, it doesn...

August 28, 2023
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Response from Sharp Advisor

We appreciate your feedback and apologize you have not been able to enjoy your Microwave Drawer. We would love the opportunity to provide you with fu...

Sharp AdvisorAugust 30, 2023

Sharp

Broke Down Too Soon

Would Not Recommend

Purchased from Lowe's in October, 2021, for our kitchen remodel. Installed in January, 2022. Stopped working in July, 2023. At first, we really liked this microwave drawer. It was what we wanted, though the 950 watts did seem a little under powered since we were accustomed to a 1200 watt countertop microwave oven. When the Sharp microwave drawer stopped working, the first technician we called was not able to determine what was wrong. We then took it to an independent Sharp authorized repair...

August 24, 2023
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Response from Sharp Advisor

We’re so disappointed to hear that such a loyal customer has had a bad experience with our product, and we offer our sincerest apologies. Please emai...

Sharp AdvisorAugust 29, 2023

Sharp

Awesome feature set, many color options make this

Would Recommend

[This review was collected as part of a promotion.] Awesome feature set, many color options make this a winner

July 13, 2023

From Sharp

I would love to win

Would Recommend

[This review was collected as part of a promotion.] I had not brought a new mircowave no more to say I need a new micowave

June 18, 2023

From Sharp

Awesome features!!!

Would Recommend

[This review was collected as part of a promotion.] I really like the product and all of its great uses and functions.

June 18, 2023

From Sharp

Great microwave

Would Recommend

[This review was collected as part of a promotion.] This is a great microwave. It is easy to operate and reliable.

June 18, 2023

From Sharp