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Pet Pro High Efficiency Impeller Extra Large ( 5.3-cu ft ) Top-Load Washer ( Midnight Steel )

Ratings & Reviews for Maytag Pet Pro High Efficiency Impeller Extra Large ( 5.3-cu ft ) Top-Load Washer ( Midnight Steel )

3.9
592
Review
 3.9 out of 5
594 Reviews


63% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the pet hair filter's effectiveness, quiet operation, and spacious drum capacity for handling large items like comforters and bulky loads. However, many report significant reliability issues including control board failures, clothes getting locked inside, and lengthy repair delays. Some express frustration with design choices like the lack of a soak mode and impeller performance. Despite standout features, widespread mechanical breakdowns and poor service response leave many questioning the value of their purchase.

Customer review summary generated by AI, including incentivized reviews.
594 Customer Reviews

2 months old and is DEAD

Would Not Recommend

I thought buying a Maytag would be a wise choice. I could not have been more wrong. The machine goes off balance with large loads. BUT!!! now it's 9 weeks old and is completely dead. Won't turn on!! Called Maytag customer service and tried a hard reset, still dead. It's going to be 2 weeks before a tech can get out. 2 weeks?? We are both seniors and now we have to haul laundry to the laundromat. This is completely unacceptable. Brand new Maytag fails this soon. My last LG was 10 years old befor...

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Response from MaytagTeam

We are so sorry to hear about the trouble you are experiencing with your Maytag washer. We completely understand how frustrating it is to deal with a...

MaytagTeamSeptember 3, 2026

MaytagBrand

commercial machine

Would Not Recommend

under a year and Code F2E2 showing stuck key service came out and needs mother board replaced Very Deep to retrieve clothing also....my fault for picking that one out

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PET PRO FILTER SYSTEM IS HEAVEN SENT

Would Recommend

We have 10 dogs & 2 cats, so the amount of hair this filter removes from each wash load is eye opening. MAYTAG has made doing laundry and machine maintenance a breeze. Our old washer had a filter the size of a cow catcher on a steam locomotive and required cutting a hole in the front of the machine to access it. But the PET PRO filter is quick and easy. Thank you MAYTAG.

August 31, 2026
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Ehhhhh

August 28, 2026
Verified Purchaser
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Will you please come start this machine for me?

Would Not Recommend

[This review was collected as part of a promotion.] The machine is very difficult to power on and start a load. The power button is a mystery: sometimes it works and sometimes I have to try numerous times. For the amount I spent on this machine, I am very frustrated. Once we get it started, yes, I said "we" because half the time I get my husband to start it, the machine cleans the clothes very well.

August 25, 2026

From maytag.com

Works great as long as you can read it's mind

[This review was collected as part of a promotion.] I must be getting old as I remember actual user manuals. And the model number on my registration card ended with a number while on the web site it does not have a number making it extremely annoying to find any user manual type of information. So far the washer is doing a dine job, just wish the information about it was worth a darn and easy to find.

August 25, 2026

From maytag.com

So far so good!

Would Recommend

[This review was collected as part of a promotion.] Great so far! I love the "impeller" instead of the old agitator models. We opted for a top loader. Love the graphite/dark color!

August 25, 2026

From maytag.com

Do NOT recommend unless you like smelling bad

Would Not Recommend

We purchased this matching washer and dryer set because our old washer was leaking, and honestly, we wish we had kept it. Neither the washer nor dryer has worked properly since we received them. Unfortunately, Lowe’s has been hands-off because we reported the issues more than 48 hours after delivery. Since then, we’ve had four repair visits, and the set still isn’t working as it should. We have a baby who constantly soils their clothes and a blue color collar worker that works with chemicals so ...

August 25, 2026
From Pet Pro High Efficiency Impeller Extra Large ( 5.3-cu ft ) Top-Load Washer ( White ) Verified Purchaser
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Response from MaytagTeam

We are so sorry to learn that your washer and dryer set has not been working properly since delivery, especially considering the high volume of laund...

MaytagTeamAugust 26, 2026

MaytagBrand

Broke within one year

Would Not Recommend

Broke after one year and had to be completely replaced. Technician said the motor was shot and would cost more to fix and recommended buying an LG. Said he is constantly having to fix whirlpool and maytags

August 25, 2026
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Response from MaytagTeam

We are very sorry to hear that your appliance broke after only one year and that a replacement was required. We understand how frustrating and disapp...

MaytagTeamAugust 26, 2026

MaytagBrand

Don't buy this washer

Would Not Recommend

I purchased this Maytag washer because of its reputation for reliability, but it began malfunctioning within the first month. Changing the cycle caused an error, leaving us able to use only one setting. I was told that Maytag/Whirlpool only offers repairs and that if the washer is working when the technician arrives, I could be charged a service fee. The same error returned a month later and required another reset. My previous washer lasted 17 years without problems. I expected much better rel...

August 24, 2026
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Response from MaytagTeam

We are very sorry to learn that your new washer began malfunctioning within the first month and that you have continued to experience errors with the...

MaytagTeamAugust 26, 2026

MaytagBrand

Power loss

Would Not Recommend

[This review was collected as part of a promotion.] The washer doesn't clean well and it turns off randomly saying it lost power. I connected it to a surge protector and it doesn't lose power. It's an expensive piece of junk that needs to be fixed out of the box.

August 24, 2026

From maytag.com

Smooth Delivery

Would Recommend

Tommy and Akeem did a great job!

August 24, 2026
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Maytag washer

⭐️⭐️⭐️⭐️⭐️ My Maytag Has Seen Things I bought this Maytag washer to clean clothes. What I got was a hardworking member of the family who asks for nothing and somehow accomplishes more than the rest of us. I’ve thrown everything at this thing—jeans, towels, blankets, mystery stains, and socks that probably should’ve been reported to the authorities. It just quietly handles the situation and sends everything back clean. The capacity is great, the controls are easy, and so far it runs like a cha...

August 24, 2026
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Must have for pets

[This review was collected as part of a promotion.] This washer is very nice. I love the pet feature and the filter is easy to clean. The wi fi is also a nice option because it lets me know when it’s done.

August 19, 2026

From maytag.com

Stopped working in 5 days

Would Not Recommend
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Response from MaytagTeam

Thank you so much for reaching out and sharing the difficulties you've been having with your Maytag® Washer. We truly understand how frustrating ...

MaytagTeamAugust 7, 2026

MaytagBrand