Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has received mixed reviews. Many customers are satisfied with the quality, appearance, and ease of installation, but some have experienced issues such as missing or incorrect parts, defective products, and problems with the installation process. The product's functionality and look have been praised, but the customer service has been inconsistent, with poor communication and difficulty resolving issues.
Customer review summary generated by AI, including incentivized reviews.Quality Blinds
Would RecommendLiked everything
Verified Purchaser
Not yet received
I have not received them yet, and when I do a Lowes contractor will be installing them. Then I’ll be happy to review!
I'm sorry to hear that you have not received your blinds. Thank you for bringing this to our attention. Please reach out to us at 1-800-538-6567,...
Two times is a charm.
Would RecommendIt took 2 times for Levelor to get my blinds right. Second order was fine.
William, I'm sorry to hear that your blinds came in incorrectly. Thank you for taking the time to review the product. I'm glad the issue was ...
Great Service and Blind
Would RecommendFirst blind sent had a manufacturing defect. Levolor directed me back to Lowes and both Lowes and Levolor worked to make it right, and in a quick turn around. The blind is perfect now.
Verified Purchaser
Thank you so much for your comments. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve...
I can now sleep past sunrise!
Would RecommendGreat service. The Lowe’s team member spent the right amount od time with me. She got me the right product and ordered it a way to save me money. The product came on time; was in great condition; and was easy to install.
Thank you so much for your comment. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve ...
it was ok
Would Not RecommendThe blinds were measure by someone from the store or whomever they use, when I got the blinds they all had the same room E-108 and they were supposed to be for different rooms and that's how it was on their paper. When I was installing them, the top part was too short and I needed to put something inside so they would not fall, some had only two screws for each side and others had 3 or 1, I had to use some from my shop since I didn't have enough.
I'm sorry to hear of the issues with your order. I can understand your frustration with having to find the correct location for each blind and se...
Wands too long
Would RecommendEasy to install and look very nice BUT why are the wands so lonnnnnnnng!??? THEY ARE 51 INCHES LONG. this is ridiculous. I will have to call customer service and see if it’s possible to shorten them without breaking.
The length of then wands for the custom Riviera blinds is determined by the length of the product. Please reach out to us at 1-800-538-6567, one of o...
Don’t let Lowe’s do an installation
Would Not RecommendThe installation experience was chaotic, confusing and disappointing. I will be writing a letter to the CEO with a detailed timeline of my blind experience that took over 3 months. The Installation Support Team (IST) is just a call center and really can’t solve any issue. Even IST managers are not problem solvers and don’t call back even when they said they would. You’ll have better luck with a local company where you can deal with the owner.
I'm sorry to hear that the installation of the blinds did not go smoothly. Thank you for providing us with feedback on the process. If you would ...
Calling the store is the only negative about this
Would RecommendI have bought Levolor mini blinds for 50 years. We needed 15 new blinds due to color change. Lowe's July 4th ad was 50% off these blinds. Toby @ Lowe's on Coulter was the kind of associate we hoped to work with. Nothing negative to say about Toby or Nick (measurer/installer)
Verified Purchaser
Thank you so much for your comment. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve ...
The quality is meh.
Would Not RecommendTwo of the four blinds I purchased were defective and has to be replaced.
I'm sorry to hear that the blinds were received not in good working order. I know that can be disappointing to not have the quality of product th...
well made
The blinds were delivered on time and were very well packed. The were easy to install with a few simple tools
Verified Purchaser
Thank you so much for your comment. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve ...
Measurements were inaccurate!
The product itself appears to be of good quality. My complaint is that after ordering custom blinds with the specific measurements, three of the seven blinds were delivered at shorter widths. The packaging had indicated the width I had ordered, but upon measuring and mounting them, the blinds fell short in width by 1/2 to 3/4 of an inch. While I was able to hang them on the windows, they were not as ordered. And these blinds are not cheap! Very disappointing.
I'm sorry that the measurements were incorrect. When providing measurements for the custom aluminum blinds the inside window measurement should b...
Good product, but hard to communicate w/Lowes
Would RecommendOnce we finally got the blinds and had them installed, we were very happy with the product.
Verified Purchaser
Thank you so much for your comment. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve ...
Thank you so much for your comments. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve...