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20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid 20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker Black Ore ) ENERGY STAR Certified

4.1
381
Review
 4.1 out of 5
381 Reviews


75% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator for its sleek, modern design and counter-depth fit that maximizes kitchen space. Most highlight impressive storage capacity, efficient organization with adjustable shelves, and quiet, reliable cooling performance. Many commend the convenient ice and water dispenser with filtered water quality, though some note the dispenser runs slow and water lacks coldness. A few report minor issues like squeaky doors, insufficient freezer bins, or occasional mechanical failures. Overall, reviewers consider it a dependable, attractive appliance worth the investment.

Customer review summary generated by AI, including incentivized reviews.
381 Customer Reviews

Works exactly as expected!

Would Recommend

[This review was collected as part of a promotion.] Bought this to replace an older KitchenAid refrigerator that had just stopped working, and it does everything as described

January 12, 2026

From kitchenaid.com

Squeaky Door Hinge

Would Recommend

[This review was collected as part of a promotion.] We purchased our KitchenAid frig. about a month ago. It developed a squeak in the frig. door hinge shortly after the purchase which continues. Otherwise, the interior lighting is nice and we like the grey interior.

January 9, 2026

From kitchenaid.com

Brand new fridge with ice maker that does not work

Would Not Recommend

[This review was collected as part of a promotion.] Order it in July we were moving to new construction in December Fridge was not to be seen. For some unknown reason it came in after we found one at another store but it came and ice maker did not work It’s January and still no ice maker

January 2, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker. Ice makers can have issue... Read More

Consumer CareJanuary 9, 2026

Same model as old one.

Would Not Recommend

[This review was collected as part of a promotion.] A little less room. Do like the handles. Ribbed so they will not scratch. Freezer space the same. Hope the paddles don’t go out. We had to replace one on our old one. The open drawer is handy for breads. For 2 it is ok. Not for a family. The motor is noisy on this model. We got the 3 yr extra warranty. I just did not like the Whirlpool & my appliance repairman told me to buy it vs. other brands.

December 31, 2025

From kitchenaid.com

Some good features

Would Not Recommend

[This review was collected as part of a promotion.] I bought it recently it has defects in one of the shelves.

December 29, 2025

From kitchenaid.com

Nice fridge

Would Recommend

[This review was collected as part of a promotion.] I thought this would be counter depth It actually sticks out about 6 inches. Door shelves are hard to figure out. Runs very quiet. I like it.

December 29, 2025

From kitchenaid.com

Review by Engineer

Would Recommend

[This review was collected as part of a promotion.] Last month we replaced our 27 year old KitchenAid refrigerator with a new one.

December 29, 2025

From kitchenaid.com

Great Refrigerator

Would Recommend

[This review was collected as part of a promotion.] Replaced Kitchensid built-in a month ago with stand alone leaving 14 inch hole on top. Added 2 metal wine racks to mask the hole. Looks fabulous!

December 29, 2025

From kitchenaid.com

Everything great except the water dispenser

Would Not Recommend

[This review was collected as part of a promotion.] The fridge is great, after testing various temp settings we found 38 works, doesn’t freeze eggs in the fridge, but stays cold enough for food safety. Unfortunately the water dispenser water comes out nearly room temp. Lucky there’s an ice dispenser next to it, but wish the water came out cold.

December 28, 2025

From kitchenaid.com

Pepe’s refer!!

Would Recommend

[This review was collected as part of a promotion.] I enjoyed the refrigerator for the month while I was at our condo in Florida and look forward to continued enjoyment.

December 27, 2025

From kitchenaid.com

Compact

Would Recommend

Compact enough to fit counter depth and the door doesn’t bang the wall when opening. While it doesn’t hold as much it holds all I need. Love the rounded ice cubes.

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Not as good as the previous one

Would Not Recommend

[This review was collected as part of a promotion.] bought this a month ago and am disappointed at some of the changes made compared to my last one. The shelves in the refrigerator are no longer adjustable, there is no butter keeper, a drawer that does not work smoothly no matter how often I try to reset it.

December 26, 2025

From kitchenaid.com