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20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid 20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker Black Ore ) ENERGY STAR Certified

4.1
381
Review
 4.1 out of 5
381 Reviews


75% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator for its sleek, modern design and counter-depth fit that maximizes kitchen space. Most highlight impressive storage capacity, efficient organization with adjustable shelves, and quiet, reliable cooling performance. Many commend the convenient ice and water dispenser with filtered water quality, though some note the dispenser runs slow and water lacks coldness. A few report minor issues like squeaky doors, insufficient freezer bins, or occasional mechanical failures. Overall, reviewers consider it a dependable, attractive appliance worth the investment.

Customer review summary generated by AI, including incentivized reviews.
381 Customer Reviews

Great Features

Would Recommend

[This review was collected as part of a promotion.] Love the looks of everything but, the Ice Maker and Water dispencer is very loud when you use them. Is this true of all of them or did I get a bad one?

February 24, 2026

From kitchenaid.com

Always check with Lowe’s first

Would Recommend

This product was perfect for my home

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Quiet & has the ability for you to set temperature

Would Recommend

Beautiful & convenient

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4ish

Very nice looking, quiet, compact. However; Ice maker is a bit slow, the button/lever to dispense water and ice is difficult to use, and shelves are not adjustable.

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So far so good, very happy with it.

Would Recommend

[This review was collected as part of a promotion.] Only criticism is that door adjustments are not easy and the handles dont fully allign.

February 12, 2026

From kitchenaid.com

Great Price, great fit.

Would Recommend

It was super easy to order and have delivered and installed two days later.

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Kitchenaid Refigerator

Would Recommend

[This review was collected as part of a promotion.] I have only had the refrigerator for a week or so, and I really am happy with it, it has everything that I need for shelf, drawers etc. I love the ice maker on the door. It is an awesome refrigerator

February 12, 2026

From kitchenaid.com

Upgrade

Would Recommend

[This review was collected as part of a promotion.] Bought this upgrade a month ago to replace an existing refrigerator.

February 11, 2026

From kitchenaid.com

Great value - assembly quality an issue, noisy

Would Recommend

[This review was collected as part of a promotion.] For the money, the refrigerator is spacious and works well so far. The part for the air filter cover/door was installed incorrectly at the factory and is warped to the point that the filter door will not close. I am having to get it replaced on warranty which is disappointing for a new refrigerator. It is louder than my 23 year refrigerator which is also disappointing, but it very well.

February 10, 2026

From kitchenaid.com

The temp may need to be adjusted up

Would Recommend

This is one of the nicest refrigerators that I have ever had.

February 9, 2026
Verified Purchaser
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Great Fridge!

Would Recommend

[This review was collected as part of a promotion.] So many nice features. The interior "theater" lighting is awesome! It makes finding thongs so much easier. Great use of space. Very spacious. Water filter location at the top is so much easier to get to that the "under the bottom" location that is so difficult for us to access.It looks wonderful inside and out. We're very happy with our selection.

February 4, 2026

From kitchenaid.com

Probably need extended warranty since even shelves

Would Not Recommend

Disappointed in lack of quality.

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Response from KitchenAidTeam

Thank you for your review of your KitchenAid® Refrigerator. If you are currently having concerns that we can assist with, we'd love the opportuni... Read More

KitchenAidTeamFebruary 3, 2026

KitchenAidBrand

Works great and great looking.

[This review was collected as part of a promotion.] Works great and great looking. We used to have an exterior water dispenser, I wish I had that back as any spills with interior are very difficult to clean. The only real issue is the ice maker. It over produces and then when you open freezer drawer it pulls the ice behind the drawer which is inconvenient to clean up.

January 19, 2026

From kitchenaid.com