Ratings & Reviews for KitchenAid 20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker Black Ore ) ENERGY STAR Certified

Great look and design

[This review was collected as part of a promotion.] I think the fridge and freezer are great. The storage capacity is perfect for just me, with a little extra room for some more if needed. The design is elegant and polished. The inside looks stylish too, with very nice lighting set up and look. I love the measured water fill feature, the temperature control settings for the fridge and freezer, along with the water filter replacement indicator. The only thing I dislike is how loud the ice dispens...

Its a beautiful unit

This unit was dropping ice in a three hours. The refrigerator interior was down to 30 in 2.5 hours. The lighting is top shelf. Very satisfied.

Disappointed

[This review was collected as part of a promotion.] I am disappointed that the only high shelf where I can keep pitchers is at the top of the refrigerator. This makes it harder to put them in and take them out. I am also unhappy that the size is smaller than the last counter depth side-by-side refrigerator was. I don't see the need for the pull out shelf that has a wooden edge. This seems to give less room and means the high shelf is near the top. I also wish that there were two drawers in the f...

Organization/size

We purchased this KitchenAid side by side to replace our 8 year old KitchenAid, which we were pleased with except for the constant ice maker issues. We didn’t realize that KitchenAid had downsized the unit making the freezer and refrigerator much smaller. Ice cubes are even smaller so they melt faster. My wife is totally unsatisfied, I may end up buying something different.

Kitchenaid is the best

[This review was collected as part of a promotion.] Best refrigerator we’ve ever had. Extra protection on shelving to prevent cracks. Ice maker works perfectly. Handles ribbed to prevent finger prints.

Terrible Service and Kitchen Aid Product

I bought this product 2 weeks ago. Since then 2 shelves have broken and when calling your customer service I received no assistance other than a transfer to Kitchen Aid. Essentially wiped your hands clean. Kitchen Aid would not help me due to not having a serial number available which I was not at home and could not give. This is the worst service I could imagine getting and lesson learned about purchasing from Lowe’s

The delivery people were insolent, argumentative,

The team of intolerant installers were insolent, argumentative and insulting. They brought in the new fridge, left it in the middle of the kitchen not hooked up, all the shelves foam and tape still on it, water line and handles not installed. The left a 39” gouge in my floor and when one said “look” and pointed it to the other, they hightailed it to the truck and sped off. I’ve filed an instance claim with Lowe’s so let’s see what they do.

Huge disappointment!

[This review was collected as part of a promotion.] *Capacity is very small in comparison to my previous counter depth side-by-side, lay out is not as good, far fewer features. No wine rack, water bottle rack, butter dish, drawers are smaller. Needed to remove the rolling tray due to lack of space for food. *Makes of noise, almost constantly. *Condensation on the outside of the freezer near where the ice maker is located, just between the refrigerator and freezer space, it runs down the outsid...

Kinda cheap made, doors slam cause that cant hold weight of stuff in the door, ice maker is extremely loud. The top shelf, half of it is used up by filters. It doesnt have enough door trays, and does not come with top butter holder. The water catch tray is not even, that drives me crazy every time i look at it. I got it on sale, so good for the price. It is not worth full price.