
Ratings & Reviews for KitchenAid Standard-Depth 25.8-cu ft 5 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless steel )
Ratings may include incentivized customer reviews.
What Customers Are Saying
This refrigerator has mixed reviews. Many customers praise its spacious design, useful features like separate temperature-controlled drawers and a three-drawer freezer. However, a significant number have experienced major issues like ice maker problems, cooling system failures, water leaks, and electronic control board failures. The quality and reliability seem inconsistent, with some very satisfied but others extremely disappointed. When functioning well, it is an excellent product, but the high rate of malfunctions makes it a risky purchase.
Customer review summary generated by AI, including incentivized reviews.Really Great features!
Would Recommend[This review was collected as part of a promotion.] We bought this Very Nice KitchenAid refrigerator and have had it a week. I think it is a really great quality appliance! It’s a lot better quality than most other brands we looked at before we bought this KitchenAid. The handles are very solid and heavy. I really like how the drawers slide so nicely! I like the produce and meat drawer that you can change the temperature for what you put in it. It’s a very nice looking refrigerator! It keeps the...
From kitchenaid.com
So much us usable space and so bright inside.
Would Recommend(This review was collected as part of a promotion.) I purchased 3 weeks ago and I am really impressed.
From kitchenaid.com
Great Features, lots of space
Would Recommend[This review was collected as part of a promotion.] I bought this refrigerator about a month ago, I couldn’t be happier. I love the separate drawers, it keeps me from working from the fridge with the door constantly open and the soft close is a bonus.
From kitchenaid.com
Doors
The soft close doors are great, interior is laid out nicely
Verified Purchaser
Love the features, can’t trust the reliability.
Would Not RecommendWe bought this unit in July 2024, and the experience has been a constant cycle of repairs. It started immediately with strange noises that took months to diagnose; eventually, a technician found a kinked refrigerant line. Between July and the following March, we had at least eight visits covering gasket leaks, ice maker failures, and an evaporator fan replacement. The manufacturer eventually replaced the unit in March 2025. While the new one was quieter, the issues continued: another gasket repa...
Verified Purchaser
perfect
Would Recommend[This review was collected as part of a promotion.] We had this same model in black stainless back in 2016. We would buy this model wherever we go. So much space inside.
From kitchenaid.com
The refrigerator makes alot of noise to our surpri
Would Not Recommend[This review was collected as part of a promotion.] We always buy Kitchen Aid products but our refrigerator makes alot of noise since we purchased it. We are very surprised by the loud noise!
From kitchenaid.com
Stay with kA
Would Recommend[This review was collected as part of a promotion.] Replaced the one I bought in 2016. Same performance
From kitchenaid.com
Died after 4 years
Would Not RecommendI paid 3500 for this exact refrigerator 4 years ago and it quit working. Very disappointing. Don’t recommend.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More
Freeze
Would Recommend[This review was collected as part of a promotion.] The refrigerator is working well. Text me Back in another year.
From kitchenaid.com
Don't Buy It!!!
Would Not RecommendIf i could rate a negative, I would! I'd always heard Kitchenaid products were the top of the line. Mine isn't. If you want a refrigerator that goes out several times a day and night, the parts to repair it are on factory back order, then this is your refrigerator! All Kitchenaid did is sell me an extended warranty for a refrigerator they don't have parts for.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More
worst fridge & company
Would Not Recommendfirst was my KA cooktop and they not making anymore parts after 2 Yrs brand new and now is this piece of junk refrigerator and not making ice and stop working all together. this company is more than crooked they are a scam and should be look into by regulators. HOW EASY THEY STEAL YOUR MONEY !!!!
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More
Fridge is Trash
Would Not RecommendThe fridge is trash. They do not stand by their product at all. Our fridge is not even three years old. The condenser and condenser coils freeze up in a block of ice within two weeks. It has caused significant damage to our kitchen floor. We have had to throw out food because it wont keep things in the freezer frozen and will stop cooling the fridge. Avoid this fridge and KitchenAid refrigerators at all costs.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More
leaks water
Would Not Recommend[This review was collected as part of a promotion.] water pours out of the ice maker and water wont come out of the door when trying to fill a cup. its been 3 weeks and its still not fixed.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More
Great Design, plenty of space, great organization
[This review was collected as part of a promotion.] Everything we wanted in a refrigerator....We would definitely buy again
From kitchenaid.com
Love the fridge but, it makes a loud noise from t.
Would Not Recommend[This review was collected as part of a promotion.] Not an hour after the install crew left, the noise started. It’s loud and it upsets me every time it does it.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a hand... Read More
Love it!
Would Recommend[This review was collected as part of a promotion.] We really like our new fridge so far....time will tell, we have had some bad experiences with other brands of refrigerators.
From kitchenaid.com
So far
Would Recommend[This review was collected as part of a promotion.] I’ve only had this refrigerator since 1/13/2026. I waited over 6 weeks for delivery. Well worth the wait! It has already lasted longer than my 4 year old LG. I love the 3 pull out drawers in the freezer, the 2 pull out drawers. I purchased without actually seeing it, but so far I love it! The door alarm is soft gentle sound, not annoying like the LG when the doors were initially installed wrong.
From kitchenaid.com
DO NOT BUY - Negative Five Stars
Would Not RecommendWe purchased all Kitchenaid appliances for our kitchen and they all failed within the first couple of years. This fridge has been a total nightmare. We had issues almost immediately while under the regular warranty and then purchased the extended warranty. Kitchenaid send technicians that had no clue how to fix things. They would simply replace something (whatever they had in their truck), reset the motherboard and then the issue would resurface within weeks. The freezer constantly froze, we had...
From kitchenaid.com
We’re very sorry to hear of your Refrigerator concerns. As you mentioned, you are currently under an extended warranty. In purchasing extended service... Read More
Thank you for your review of your KitchenAid® Refrigerator. We are sorry to hear about the concerns you have had. If you have any current concerns we... Read More