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Counter-Depth 24.3-cu ft 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
287
Review
 4.2 out of 5
288 Reviews


77% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
288 Customer Reviews

wish to give 0 stars after 16 days

Would Not Recommend

Do not buy along with any other Whirlpool product. Does not last even a month. After 16 days motor is constantly running. Now have to wait on a technician to diagnose and then longer to hopefully fix.

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Response from KitchenAidTeam

We are very sorry to hear that your appliance has not performed as expected, especially after only sixteen days of use. We understand how frustrating...

KitchenAidTeamJune 22, 2026

KitchenAidBrand

The Lowe’s team was really great!

Would Recommend

It is difficult to buy appliances nowadays, because it seems like none of them have a 5 start review rating and some have really bad individual negative reviews. After looking at the options available in the 25 cu ft group we decided on the KitchenAid 24.3 cu ft to replace our 20-year-old 24.8 cu ft KitchenAid. Its control board failed and after 20 years is no longer available. The Lowe’s team was very good to work with on the purchase, on the delivery and installation. So far, we are p...

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Great refrigerator

[This review was collected as part of a promotion.] Great fridge. Would give it 5 stars but ice sometime falls behind the freezer bin. Other than that perfect.

June 15, 2026

From kitchenaid.com

Great space and maintains freshness food the best!

[This review was collected as part of a promotion.] The refrigerator is beautiful, sleek and loads of room compared to my old side by side. I have had it now about 6 months. Operates really well and quiet — except when the ice drops in the bin. The design of the ice bin needs tweaking. When the bin is full, the ice loads higher in the back of the bin. When you open the freezer and pull out the drawer to access ice, it will jam or push ice out the back of the freezer and often out into the ...

June 15, 2026

From kitchenaid.com

Great features!

Would Recommend

[This review was collected as part of a promotion.] This is a great fridge. There were very few fridges on the market that had the interior water dispenser that you can use with just one hand. That feature, along with the colored interior, and ice production sold us on this fridge. So far we have no complaints other than the fact that the ice make is starting the struggle on keeping up with our family, no other fridge has stood a chance so we still highly recommend this unit.

June 15, 2026

From kitchenaid.com

Beautiful Fridge, just wish I has a working freeze

[This review was collected as part of a promotion.] I love this fridge. Everyone that see's it complements how nice it looks. It doesn't show any finger prints or smudges. The only issue is I haven't had a working fridge since we had it installed. The freezer is cool but not cold enough to keep anything frozen. It's going on a month and a half and we are still waiting on a backordered part which we don't know if that is the issue.

June 15, 2026

From kitchenaid.com

Great interior and quality

[This review was collected as part of a promotion.] I previously had a Kitchenaid Refrigerator and decided to purchase another one. I love the interior layout, the interior colour. They have improved the quality of the shelves and it has more capacity than my previous one within the same dimensions.

June 15, 2026

From kitchenaid.com

New & Happy

Would Recommend

[This review was collected as part of a promotion.] Design was even better than expected, all around good refrigerator

June 14, 2026

From kitchenaid.com

Nice exterior, interior quality so-so

[This review was collected as part of a promotion.] The exterior brushed stainless and large round handles are nice looking and well made. The bottom freezer has ample storage and a sleeve for pizza boxes is nice. The interior water dispenser provides more storage in door. No problem with the temperature. I do not like the cheap interior plastic walls and thin plastic drawers. The pull out tray is a nice feature. Humidity and preservation drawers are roomy. Overall, I’m pleased.

June 14, 2026

From kitchenaid.com

Would Recommend

[This review was collected as part of a promotion.]

June 13, 2026

From kitchenaid.com

Great refrigerator

Would Recommend

[This review was collected as part of a promotion.] Great capacity. Shelves on side of door can adjust slightly for different sizes beverage containers. We don’t use the temperature adjustment tray too often but it’s great for storing larger items. Noise isn’t noticeable except when making ice. Water spout can be awkward when filling larger containers. Otherwise it works great.

June 13, 2026

From kitchenaid.com

Get this one!

Would Recommend

[This review was collected as part of a promotion.] I made the right choice. I love this fridge and how seamless and beautiful it looks without the water and ice on the door. I changed from a standard to a counter depth fridge and I haven't had any issues fitting everything I need in the fridge. The size is perfect for us, a family of 4. It keeps everything nice and cool and I have noticed a huge difference in how long my fruits and veggies last in the drawers. I love it.

June 13, 2026

From kitchenaid.com

Kitchen Aid take 2

Would Recommend

[This review was collected as part of a promotion.] This refrigerator has exceeded our expectations. The interior is very well lit, making it easy to find everything, even items stored in the back. We especially love the spacious door shelves, which provide plenty of room for large bottles, condiments, and other frequently used items. The Sabbath Mode is also a fantastic feature, giving us peace of mind and convenience when we are away on vacation. Overall, it's a well-designed refrigerator with...

June 13, 2026

From kitchenaid.com

Brass Fridge

Would Recommend

[This review was collected as part of a promotion.] We purchased this because it was one of the only options on the market that allows for modular hardware replacement. The option to replace the stainless steel handles with brass ones was enticing and ultimately led me to purchase it. So far, it's been performing well and is much better than the Samsung it replaced.

June 13, 2026

From kitchenaid.com

None

Would Not Recommend

[This review was collected as part of a promotion.] Should be easier to make contact. Also consistency between manufacturer and appliance repair. My appointment time window got changed and too large of a window. Appliance guys should carry parts. Could of been better.

June 13, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Refrigerator and would li...

Consumer CareJune 15, 2026

Exceptional storage spaces

Would Recommend

[This review was collected as part of a promotion.] Best fridge I've ever owned. Storage space is fantastic. Even has special compartment to stand frozen pizza in freezer drawer. Pull out shelf we use for containers filled with salad ingredients. Just pull out and make your salad the way you want it. Seems we never run out of ice either, bin is always full. Hope it lasts forever.

June 13, 2026

From kitchenaid.com

Impressed

Would Recommend

[This review was collected as part of a promotion.] Love the internal water dispenser. Impressed with the drawers for dairy/meats. Keeps food fresh. Easy to clean. Ice maker great. Roomy.

June 13, 2026

From kitchenaid.com