
Ratings & Reviews for KitchenAid Counter-Depth 20-cu ft 36-in Wide with Ice Maker ( Stainless Steel ) ENERGY STAR Certified
Ratings may include incentivized customer reviews.
What Customers Are Saying
The refrigerator has a mixed reception. Many customers praise its appearance, features, and functionality, describing it as high-end and roomy with a water dispenser and adjustable shelving. However, some report issues like excessive noise, poor door seals, and lower-than-expected cooling performance. There are also concerns about build quality and the high cost of the water filter.
Customer review summary generated by AI, including incentivized reviews.[This review was collected as part of a promotion.]
From kitchenaid.com
Run from this refrigerator
This refer was purchased to replace a 20 cu. ft. Kitchenaid that was nine years old. The old refer worked fine but wanted to replace because I wanted newer appliances for when I sell the home. This is a terrible replacement. The refer and freezer hold less than the previous model. The shelves are not as deep as the previous model. The water dispenser is too high up inside (higher than the previous model). The doors do not match - they are different sizes - and one swings open and the other...
From kitchenaid.com
Regret buying
Would Not RecommendHistorically Kitchenaid has been a good brand, but they have gone down hill. I wish I never would have bought this fridge. The case or "box" of the fridge and the door do not line up. The doors are not even with each other. When you have the main part of the fridge level and plumb, the doors are crooked and cannot be aligned. 3 different repair techs couldn't do it. When we went to look at the replacement, it was also not aligned. Why would anyone want a fridge where the doors aren't e...
From kitchenaid.com
Thank you for sharing your experience with us. We sincerely apologize for the concerns you are experiencing with the door alignment on your Refrigerat...
Loud, water dispenser issues
Would Not RecommendVery loud and makes loud strange noises. Have to keep replacing water filter monthly (should last 6 months). Water not dispensing properly. Would not buy this model again.
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your ...

Not a fan
Would Not RecommendBought this refrigerator 6 years ago and have had nothing but issues. Water filter freezes and the ice maker breaks frequently. Would highly recommend Lu recommend buying a different brand.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Refrigerator and would li...
Refrigerator Review
Would RecommendBought this a month ago, really like the design wish it had a ice/water dispenser
From kitchenaid.com
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. The Refrigerator does have...
Disappointed
Would Not Recommend[This review was collected as part of a promotion.] Having several KitchenAid small appliances, I didn’t hesitate to consider buying a KitchenAid refrigerator. I knew the quality was there.. my previous refrigerator (Kenmore) lasted 20 years and was wonderful until we had issues with the ice maker leaking. This fridge is so noisy that I thought possibly the motor was going out and maybe I bought a defective one. The ice maker is very noisy also. The interior is much smaller than I expecte...
From kitchenaid.com
Thank you for sharing your experience with us. We sincerely apologize for any concerns you are experiencing with your Refrigerator. We value our cust...
Disappointing Reliability from a Brand We’ve Trust
Would Not RecommendWe’ve owned multiple KitchenAid refrigerators over the years, including the previous generation of this model, so we came in with pretty high expectations. One of our older units is still running strong, but the last one failed after about 10 years, which led us to buy this newer version. Unfortunately, this one has been a disappointment. Within the first 30 days, it was extremely loud. When we contacted KitchenAid, they initially tried to reassure us that the noise was “normal,” which didn’t m...
Verified Purchaser
LOVE this fridge!
Would RecommendWhite refrigerator with silver handles looks great in our kitchen with white cabinets/SS Appliances. Very clean lines. Interior icemaker and storage laid out well We only wish the plastic bin drawers were more substantial. They are a bit flimsy Overall, very happy with this unit.
From kitchenaid.com
The water dispenser is kind of akward.
Would RecommendIts was a great deal.
Verified Purchaser
Nice refrigerator / freezer
Would Recommend[This review was collected as part of a promotion.] A nice refrigerator with plenty of space. Lots of shelves for storage
From kitchenaid.com
Spacious, easy to clean
Would Recommend[This review was collected as part of a promotion.] I’ve had it for 4 months and it meets all my expectations. Adjustable shelves are easy to move so making room for tall or large items is a breeze.
From kitchenaid.com
Great Fridge
[This review was collected as part of a promotion.] This refrigerator was installed in the brand new home I purchased! I love the French doors- having all the food that you access regularly at eye level is so convenient!
From kitchenaid.com
Nice frig.. with reservations
Would Recommend[This review was collected as part of a promotion.] I needed to find a refrigerator that was counter depth. This fit the bill even though It did not have the fingerprint resistant finish I wanted. My last frig was a Kitchen Aid and was till working fine when I sold my house. I'm not keen on the handles because they stick out so far which really offsets the whole reason for the counter depth. The water dispenser stopped working less than 2 months after delivery. I'm hoping this model that is mor...
From kitchenaid.com
Great design
Would Recommendi bought this a month ago and it looks too good and works good
From kitchenaid.com
Great fit / finish.
Would Recommend[This review was collected as part of a promotion.] OK, I guess. I'm told to keep typing to meet the requirements.
From kitchenaid.com
Keeps the food cold.
Would Recommend[This review was collected as part of a promotion.] I needed a new fridge so I got this one.thats all.
From kitchenaid.com
Perfect Fit
Would Recommend[This review was collected as part of a promotion.] This is a great unit. Just wish the freezer had more holding power. Inside water feature is nice. The size fit perfectly in the designated space I had. One of the main reasons I purchased this model. Can you send me a video on how to change the water filter if available. I’ve always been a Kitchen Aid appliance customer. Refrigerator, Range, Dishwasher and microwave. Very satisfied with them all.
From kitchenaid.com
Scotts Opinion
Would Recommend[This review was collected as part of a promotion.] Very nice refrigerator, sold to me from a very nice company, Don's Appliance.
From kitchenaid.com
Very Nice but Loud
Would Recommend[This review was collected as part of a promotion.] Looks great, the room is great but it is very loud when the ice maker is working. Love how it has a reminder to close the door if it isn’t closed all the way. Hopefully the fridge lasts a long time
From kitchenaid.com
Thank you for sharing your experience with us. We regret to hear that the design of your Refrigerator is not living up to your standards. If you have ...