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Counter-Depth 20-cu ft 36-in Wide with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 20-cu ft 36-in Wide with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

3.9
464
Review
 3.9 out of 5
465 Reviews


69% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a mixed reception. Many customers praise its appearance, features, and functionality, describing it as high-end and roomy with a water dispenser and adjustable shelving. However, some report issues like excessive noise, poor door seals, and lower-than-expected cooling performance. There are also concerns about build quality and the high cost of the water filter.

Customer review summary generated by AI, including incentivized reviews.
465 Customer Reviews

Would Recommend

[This review was collected as part of a promotion.]

June 30, 2026

From kitchenaid.com

Run from this refrigerator

This refer was purchased to replace a 20 cu. ft. Kitchenaid that was nine years old. The old refer worked fine but wanted to replace because I wanted newer appliances for when I sell the home. This is a terrible replacement. The refer and freezer hold less than the previous model. The shelves are not as deep as the previous model. The water dispenser is too high up inside (higher than the previous model). The doors do not match - they are different sizes - and one swings open and the other...

June 19, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that the design of your Refrigerator is not living up to your standards. If you have ...

Consumer CareJune 23, 2026

Regret buying

Would Not Recommend

Historically Kitchenaid has been a good brand, but they have gone down hill. I wish I never would have bought this fridge. The case or "box" of the fridge and the door do not line up. The doors are not even with each other. When you have the main part of the fridge level and plumb, the doors are crooked and cannot be aligned. 3 different repair techs couldn't do it. When we went to look at the replacement, it was also not aligned. Why would anyone want a fridge where the doors aren't e...

June 1, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We sincerely apologize for the concerns you are experiencing with the door alignment on your Refrigerat...

Consumer CareJune 3, 2026

Loud, water dispenser issues

Would Not Recommend

Very loud and makes loud strange noises. Have to keep replacing water filter monthly (should last 6 months). Water not dispensing properly. Would not buy this model again.

May 21, 2026
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Response from KitchenAidTeam

We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your ...

KitchenAidTeamMay 21, 2026

KitchenAidBrand

Not a fan

Would Not Recommend

Bought this refrigerator 6 years ago and have had nothing but issues. Water filter freezes and the ice maker breaks frequently. Would highly recommend Lu recommend buying a different brand.

May 17, 2026

From kitchenaid.com

Response from KitchenAid Team

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Refrigerator and would li...

KitchenAid TeamMay 21, 2026

Refrigerator Review

Would Recommend

Bought this a month ago, really like the design wish it had a ice/water dispenser

May 13, 2026

From kitchenaid.com

Response from KitchenAid Team

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. The Refrigerator does have...

KitchenAid TeamMay 19, 2026

Disappointed

Would Not Recommend

[This review was collected as part of a promotion.] Having several KitchenAid small appliances, I didn’t hesitate to consider buying a KitchenAid refrigerator. I knew the quality was there.. my previous refrigerator (Kenmore) lasted 20 years and was wonderful until we had issues with the ice maker leaking. This fridge is so noisy that I thought possibly the motor was going out and maybe I bought a defective one. The ice maker is very noisy also. The interior is much smaller than I expecte...

April 25, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We sincerely apologize for any concerns you are experiencing with your Refrigerator. We value our cust...

Consumer CareApril 27, 2026

Disappointing Reliability from a Brand We’ve Trust

Would Not Recommend

We’ve owned multiple KitchenAid refrigerators over the years, including the previous generation of this model, so we came in with pretty high expectations. One of our older units is still running strong, but the last one failed after about 10 years, which led us to buy this newer version. Unfortunately, this one has been a disappointment. Within the first 30 days, it was extremely loud. When we contacted KitchenAid, they initially tried to reassure us that the noise was “normal,” which didn’t m...

April 8, 2026
Verified Purchaser
Was this Review Helpful ?

LOVE this fridge!

Would Recommend

White refrigerator with silver handles looks great in our kitchen with white cabinets/SS Appliances. Very clean lines. Interior icemaker and storage laid out well We only wish the plastic bin drawers were more substantial. They are a bit flimsy Overall, very happy with this unit.

April 5, 2026

From kitchenaid.com

The water dispenser is kind of akward.

Would Recommend

Its was a great deal.

March 31, 2026
Verified Purchaser
Was this Review Helpful ?

Nice refrigerator / freezer

Would Recommend

[This review was collected as part of a promotion.] A nice refrigerator with plenty of space. Lots of shelves for storage

March 22, 2026

From kitchenaid.com

Spacious, easy to clean

Would Recommend

[This review was collected as part of a promotion.] I’ve had it for 4 months and it meets all my expectations. Adjustable shelves are easy to move so making room for tall or large items is a breeze.

March 22, 2026

From kitchenaid.com

Great Fridge

[This review was collected as part of a promotion.] This refrigerator was installed in the brand new home I purchased! I love the French doors- having all the food that you access regularly at eye level is so convenient!

March 19, 2026

From kitchenaid.com

Nice frig.. with reservations

Would Recommend

[This review was collected as part of a promotion.] I needed to find a refrigerator that was counter depth. This fit the bill even though It did not have the fingerprint resistant finish I wanted. My last frig was a Kitchen Aid and was till working fine when I sold my house. I'm not keen on the handles because they stick out so far which really offsets the whole reason for the counter depth. The water dispenser stopped working less than 2 months after delivery. I'm hoping this model that is mor...

March 18, 2026

From kitchenaid.com

Great design

Would Recommend

i bought this a month ago and it looks too good and works good

March 13, 2026

From kitchenaid.com

Great fit / finish.

Would Recommend

[This review was collected as part of a promotion.] OK, I guess. I'm told to keep typing to meet the requirements.

March 11, 2026

From kitchenaid.com

Keeps the food cold.

Would Recommend

[This review was collected as part of a promotion.] I needed a new fridge so I got this one.thats all.

March 10, 2026

From kitchenaid.com

Perfect Fit

Would Recommend

[This review was collected as part of a promotion.] This is a great unit. Just wish the freezer had more holding power. Inside water feature is nice. The size fit perfectly in the designated space I had. One of the main reasons I purchased this model. Can you send me a video on how to change the water filter if available. I’ve always been a Kitchen Aid appliance customer. Refrigerator, Range, Dishwasher and microwave. Very satisfied with them all.

March 6, 2026

From kitchenaid.com

Scotts Opinion

Would Recommend

[This review was collected as part of a promotion.] Very nice refrigerator, sold to me from a very nice company, Don's Appliance.

March 6, 2026

From kitchenaid.com

Very Nice but Loud

Would Recommend

[This review was collected as part of a promotion.] Looks great, the room is great but it is very loud when the ice maker is working. Love how it has a reminder to close the door if it isn’t closed all the way. Hopefully the fridge lasts a long time

March 1, 2026

From kitchenaid.com