Ratings & Reviews for Generac Next Generation 18000 -Watt Dual Fuel (Liquid Propane/Natural Gas) 200-Amp Home Standby Generator Automatic Transfer Switch Included

Paperweight at Best

Just purchased the 18kw cellular 15 October 2025 by a Generac dealer. Unfortunately my Propane company couldn't set the tanks until the next morning. The Generac dealer hooked up a 20lb tank to run me through the functionality of the generator. After the Propane company hooked up the tanks to the supply line to the generator, I performed a power outage to ensure there were no issues. The unit lost wifi connectivity. I attempted to reset, but it wouldn't connect. I contacted the dealer/install...

Bad support from Generac & Lowes

We are now on our 2nd Generac generator and still do not have a working unit. Purchased 07/11/24. First unit the battery charger did not work so they exchanged that unit with another “new” one. This one won’t turn on and they said the $600 control board is fried. Still waiting for parts on 11/29/24. $5,000 non working unit. No ETA on a new control board. Terrible service out of Lowe’s and Generac.

Excellent Delivery

I ordered a Generic Generator and it was delivered on time and the date they said it would be delivered.

Safe during a power outage

Great generator

Don't purchase a generac generator thru Lowes.

I'm having a terrible customer service experience with this purchase, first off I had to pay over 13000.00 dollars up front ! Total full payment, paid in Sept. In Lawton, Oklahoma, it's now 16 Dec., and I still don't have my generator. I'll never use Lowes again, I get updates, but mainly excuses , terrible customer service experience!!

Lot’s see if Lowes contacts me?

The generator is great. Your communication about delivery is not so good. Delivery man was 5 star! This unit was advertised to have 10 Warrenty- got no paper or notices about warranty- HOW DO I GET MY 10 YEAR WARRANTY?

Highly Recommend

We ordered our generator last December for our mountain home and it was finally available for pickup this May. Our electrician installed it this September and we could not be happier with our purchase. Our only frustrations were the delay in receiving it and getting it installed which could not be avoided due to the Covid issue. One other great feature is the Mobile Link app so you can see what's going on with your generator even when you are not there.