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Next Generation 18000 -Watt Dual Fuel (Liquid Propane/Natural Gas) 200-Amp Home Standby Generator Automatic Transfer Switch Included

Ratings & Reviews for Generac Next Generation 18000 -Watt Dual Fuel (Liquid Propane/Natural Gas) 200-Amp Home Standby Generator Automatic Transfer Switch Included

4.3
170
Review
 4.3 out of 5
172 Reviews


82% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the generator for reliable automatic operation, seamless power transfer within seconds, and handling high-demand appliances during outages. Many report life-changing experiences during actual power failures, describing it as a "Godsend" that keeps homes warm and routines uninterrupted. The app notifications and remote monitoring provide significant peace of mind. However, some experience WiFi connectivity issues with the mobile app, and several encountered installation delays or service inconsistencies. Despite these drawbacks, most customers consider it an essential safety investment they wish they'd purchased sooner.

Customer review summary generated by AI, including incentivized reviews.
172 Customer Reviews

Simple does not work

Would Not Recommend

Worked in all desk prior to actual power outage. Power outage, does not turn on and support can’t help now very displeased.

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Not reliable and doesnt work

Would Not Recommend

Worked in weekly test when power went out does not work. Extremely disappointed. Did call support they were not able to help but polite.

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Living up to it’s reputation

Would Recommend

Bought 24K and transfer switch one year ago and had it installed by Generac vendor and haven’t hard to use it yet. Everything about works as it should as it test runs every two weeks as it should.

October 16, 2026

From generac.com

Great features and very reliable

Bought the unit over 2 months ago and is very quiet and efficient

October 10, 2026

From generac.com

No power

Bought 2024. Really never used.. We just had Hurricane Isaias worked for 11hrs. Stopped No power. Opened top. Oil all over the inside. Was professionally installed. Hope this is covered limited warrantee.

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Response from Generac

We’re sorry to hear about your experience, especially during a major weather event when you needed your generator most. If oil was found throughout t... Read More

GeneracOctober 12, 2026

Generac

No power, no problem

Would Recommend

Purchased the Generac 26K with transfer switch in September 2026 and system is easy to operate and maintain. System is monitored by my service provider and system advises them if there is a problem with system. My Generac runs our house completely if power goes out. We opted for a in ground LP tank which is super nice and keeps yard looking good.

October 7, 2026

From generac.com

Happy with purchase

Would Recommend

I bought this about a month ago and it work as described. It's a gest peace of mind just knowing the house is protected. Exercises every week as scheduled which is important. Also easy to monitor the unit thru the Mobile link

October 6, 2026

From generac.com

my Generator

Would Not Recommend

Ordered a Generator on September 19 2026 and have not received it said coming September 29 Have not received on October 2, what the problem?

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Response from Generac

We're sorry to hear your generator has not arrived as expected. Since this order was placed through Lowe's, the best next step is to contact ... Read More

GeneracOctober 5, 2026

Generac

Piece of mind

Purchased the generator two years ago and have no issues. Haven’t had to use it often but it is a great comfort knowing that we are protected considering the storms that pop up increasingly

September 29, 2026

From generac.com

Happy

Would Recommend

I am extremely happy with my new generac product. It works beautifully.

September 29, 2026

From generac.com

No brainer!

I bought this product for the peace of mind it provides. It supplies my house and all out buildings and as i am almost 100% electric and on a well for water I felt I needed this kind of protection to be self reliant as opposed to needing help in an emergency situation whatever that situation.

September 28, 2026

From generac.com

Great product

Would Recommend

Very easy transaction with great communication. Appreciate the convenience.

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Arrived damaged, no support

Would Not Recommend

The generator is damaged, the team at lowes refuses to replace unit, its a $9000 unit, and they refuse to deal with damaged item. Very disappointed The lid will.not latch, will not seal out weather, will not open.

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Response from Generac

Thank you for sharing your experience. We’re sorry to hear your generator arrived damaged, especially given the significant investment involved.
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GeneracSeptember 29, 2026

Generac