Ratings & Reviews for Deckorators Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The stair railing system is generally well-made and durable, with a sturdy powder-coated aluminum construction. Many customers found the railing to be attractive in appearance. However, the installation process was a significant issue, with unclear instructions and missing or incorrect parts, leading to a frustrating and time-consuming experience. Some customers also reported the finish being prone to scratching or chipping.
Customer review summary generated by AI, including incentivized reviews.Missing Parts - Do not buy
Would Not RecommendI am a contractor that has bought and installed Deckorator rails for numerous customers. My last purchase yesterday included a rail in a sealed box. After getting it to the job and cutting it to size I found that the hardware was missing. I contacted Lowes Customer Service to simply request a hardware kit be sent to me. I was told I would have to return the entire rail kit to the store even though it was already cut to size. After being advised by the store that they did not have anymore in stoc...
From Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included
Nice product but pricey
Would Not RecommendYou cannot buy and extra hardware in the store. Additional hardware must be purchased online. Long wait time and very expensive
From Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello Sally, We do apologize for the wait time. You are right that the product is not the cheapest out there, but it is a very nice one that will gar...
Garbage
Would Not RecommendAs many reviewers have mentioned the instructions are trash! Not worth the money or headache. I have installed several other stair rails and will figure these out but will NEVER deal with this Garbage again.
From Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included
Hello WorthlessGarbage, We do apologize for the confusion that you are mentioning with the railing, and will pass your comments on to our team. Once ...
Pleased with this railing kit
Would RecommendI search all over and couldn't find the hand railing that I wanted in my price range so I ended up here at Lowe's with this rail kit with solar caps replacing the caps included installed by my handyman and I'm pleased with the end results see attached.
From Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
No room for error
Would Not RecommendWhile the rails do look nice, the finish is not that durable and scratches very easily. Use extra care when installing. Another issue is there is no room for error. Unless your deck and posts are perfectly square, plumb and level there may be better options.
From Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
Dear Lowe’s Customer, we are sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you furthe...
Nice railing but...
Would RecommendGood quality materials and nice looking but there are no instructions or diagrams on the mounting bracket assembly for the stair rail.
Verified Purchaser
Hi Bill, thank you for your feedback on the textured white deck stair rail kit. We are always working to improve the instructions and your input has...
stair rail instructions lacking
Would Not RecommendJust finished installing one small 18 inch section of stair rail. It took 3 hours to complete with two people. Not at all what we anticipated. We had all the tools needed at hand, ready to go. We had previously finished installing 40 feet of deck railing. So I feel we had the process down really well. We are also avid DIY'ers and have mechanical aptitude. The stair rail install is VERY frustrating. At the minimum Small Diagrams are to show the parts as they relate to in the instructions. Spec...
Hello tskog, We are sorry to hear that the Deckorators Stair Rail Kit was a challenge to assemble and install. We hoped that our instructional video...
Attractive, Sturdy
Would RecommendNot sure what to do until I removed it from box. It then became apparent that you simply attach it to posts. It pivots to whatever angle you need.
Verified PurchaserVerified Pro
Not even a Youtube Video on Stair Install!!!
The instructions on the stair rail are a joke! The product itself is great and high quality but the good luck figuring out how to install! You would think the instructions would be way easier to follow given the price point. I would expect this on something of much lower quality. I called the company directly and some older lady answered and was no help. She told me to see if there was anything on YouTube!
From Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included Sweepstakes
Hello Brad- thank you for taking the time to leave us feedback on this product. We do appreciate your business, and are glad you like the product. Th...
Nice and sturdy!
Would RecommendThe handrail looks nice and is sturdy!
From Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included
Hello, and thank you for your review. Your new handrail looks fantastic, thank you for including a picture. We are sure you will enjoy the handrail...
Hello Tfagan, We have forwarded your email for our team to look into this issue. Thank you for giving us a heads up. We will make sure that the situa...