Ratings & Reviews for Deckorators Pre-Assembled Aluminum 6-ft x 36-in Matte black Aluminum Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The railing system is described as well-made, sturdy, and attractive, with a durable powder-coated aluminum construction. However, many customers struggled with the installation process due to unclear and inadequate instructions, lacking diagrams and illustrations. This led to frustration, wasted time and materials, and in some cases, incorrect installations. Some customers also reported missing or incorrect parts in the packaging, further complicating the installation. While the product itself seems to be of good quality, the poor instructions and lack of customer support make this a challenging choice for many DIY homeowners.
Customer review summary generated by AI, including incentivized reviews.Very good but fussy
The straight run is much easier to install than the stair rail. Directions are not very clear . You have to cut it exactly right to size, so lots of pre-fitting and it's fussy. I'm glad we are done and I'm happy with it, it's very nice and sturdy it was just a booger to install.
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
Good, with caveats...
Would RecommendThese rails are well made. They look really good when installed. As others have said, toss the instructions-they're useless. Go SLOW. I started with a post, installed the top and bottom rails with a block of wood to set up my angle at the bottom. I predrilled every hole. The self-tapping screws are not strong. Any torque over a 10 on my DeWalt drill would rip the heads off. I adjusted the posts to where the railings landed. It looks perfect, but it does take time. Again- Pre-drill, don't over to...
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included
Dear CWJW, thank you so much for taking the time to leave a positive review. Deckorators really appreciates it when other DIYers share their experien...
Scratch easy
Would RecommendEasy install
Verified Purchaser
Dear Lowes customer, Deckorators appreciates your business and values your feedback. If there is anything else we can do for you, please e-mail our c...
Directions are hard to understand.
Would RecommendLove the product! It looks good and is very sturdy.
Verified Purchaser
Dear DIY Armature, thank you so much for your wonderful review. Deckorators really appreciates your business and we’re glad that you enjoy this deck ...
Easy installation and powder coated aluminum
Would RecommendVerified Purchaser
Dear Mojo, thank you so much for your wonderful review. Deckorators really appreciates your business and we’re glad that you enjoy this deck stair ra...
No parts labeling...good luck figuring it out
Would Not RecommendLike so many others, I am truly disappointed at the lack of clear instructions. LABEL your parts. It took about ten times through the videos provided with that QR code on your "instructions." The videos were ambiguous, at best. So I finally figured-out the bottom rail. Hence, we know the top rail. So, I'm in the middle of trying to install, and this is for a handicap ramp. Lowes called you and you recommended this as "adjustable" (I have a 10 degree angle). Span is 8 feet, which I have (...
Dear ProfThomas, we are sorry to hear this product did not meet your expectations. If there is anything that we can do, or if you would like to discu...
Easy
Would RecommendEasy to install and adjust to the proper angle would use again.
Verified Purchaser
Dear Lowell, Deckorators appreciates your business and values your positive feedback. If there is anything else that we can do for you, please e-mail...
Deck Stair Rail Kit Black Aluminum
Would RecommendNo maintenance, reasonable priced alternative, that added beauty to the stairs.
Verified Purchaser
Dear Sissy09, Deckorators appreciates you taking the time to let us know about your experience! We are very glad to hear that you are satisfied with ...
A little tricky
Would RecommendLook and feel very sturdy. Installation is tricky because you only get one chance to cut it to the right length. Instructions could have been clearer.
Verified Purchaser
Dear Mike, Deckorators appreciates your positive review, and we value your suggestion on how to improve our product. We will keep this in mind for th...
Easy to install
Would RecommendThis rail system is wonderful. Very durable and well build. My wife had me install the rails around all our decks and stairs. We have a 3 yr old with decks over 4ft off ground. We feel very confident in the product. Installation was easy. Templet on the box worked great. Wish you coud get a touch up paint pen.
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
Dear FMAN77, Deckorators appreciates your excellent review, and we value your suggestion on how to improve our product. We will keep this in mind for...
Railing
Would Not RecommendGreat product worked well for the one rail that I put up on my front steps
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
Dear Ants, thank you so much for taking the time to let us know about your experience! Deckorators really appreciates your business and we're gla...
Good product for money.
Would RecommendEasy to install. Durable. Minimum maintenance and great looking product
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included Verified PurchaserIncentivized
Dear V123, Deckorators appreciates your review and your positive feedback. If there’s anything else we can help you with, please e-mail our customer ...
can't wait for my family to see how great this pro
Would Recommendcan't wait for my family to see how great this product is.
Verified Purchaser
Dear Awesomemom, Deckorators appreciates your business and your five-star review. If there’s anything else we can help you with, please e-mail our cu...
Verify the contents before leaving the store.
Would RecommendThe railing is very nice - we have used it in the past. However, the hardware package was missing most of the screws, and had directions for a different model railing. This resulted in us having to visit another store (30+ miles away) to obtain the missing parts.
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included Verified Purchaser
Dear Kathy, thank you for letting us know about your frustrating experience. We apologize, and please know we share your disappointment. We do value ...
We had a very short run, so cut was different
Would RecommendProduct was easy to work with and very easy to cut.
From Pre-Assembled 6-ft x 36-in Textured white Aluminum Deck Stair Rail Kit Hardware Included Verified PurchaserIncentivized
Dear Answers, thank you so much for your wonderful review. Deckorators really appreciates your business and we’re glad that you enjoy our Pre-assembl...
Dear Gretchen, Deckorators appreciates your business and values your feedback. If there is anything else that we can do for you, please e-mail our cu...