Ratings & Reviews for Cafe 23.9-in 1.2-cu ft 1000 -Watt Microwave Drawer ( Matte Black )

Sparking

This microwave is sparking after less than two years of use. Just as other reviewers have mentioned, this is clearly a design flaw, safety harzard, and defect which should be remedied by Cafe. At this point, the company will be facing a class action lawsuit if this product is not recalled and this issue resolved for the many dissatisfied customers.

Major design flaw

Microwave is quiet and seems to work well after having GE service come down and fix a problem that was preventing the door from shutting all the way which prevented the microwave from turning on. To me, the big problem is a major (in my opinion) design flaw in that the control panel is fixed in place facing outward. There is no way to flip the screen into an upfacing position. Being that the microwave is installed in my island’s cabinetry so it’s at a lower level, I have to bend or kneel in ord...

Microwave

great product and outstanding performance. Cooks' food to perfection.

Fire Hazard

[This review was collected as part of a promotion.] Only 14 months old and it’s sparking.back left corner and now the right back corner. Fire hazard. Not even used often and kept clean. Disappointing.

Arcing in back left corner!

[This review was collected as part of a promotion.] We are experiencing the same intermittent arcing issue in back left corner of our GE Cafe drawer microwave. Called for service and it didn’t do it when they were here so they just left. Pretty annoying since this is a known issue and all they needed to do was to google it and see that many people have had the same problem due to poor design. I don’t feel like it is safe to keep using it. Please provide some kind of fix or replacement for those ...

Not happy with heating

Our first installed microwave had issues with door not being stable and heating of food not even. We got a replacement of the first one and now the door is fine, but the food is not heating even and its really hot on the perimeter and no heat or less heat at the center of the plate. Not happy overall with the design, and power of the device.

Poor quality

Loved this until it started sparking after less than two years of use. Totally unacceptable and disappointing. We had no problems until yesterday. Repair is coming out this week but I am not optimistic after reading other reviews. I'll update the review if this ends up being fixed. Loved the design and product but two years on microwave at this price point is not acceptable.

disappointed

No backlight on control panel. Defective part on control panel. No turntable.

Arching after 2 years

Just like many of the reviews we've now seen, our drawer microwave also arched in the same place, right above the point where the left roller is positioned when it is closed. I have attempted 3 times to repair by grinding down to metal and recoating with cavity paint. It may be that I just haven't been able to get a thick enough coat yet, but arching reoccurs with the first bag of popcorn.

Terrible!

Microwave not even 2 years old and sparking. Now Has a burnt mark on it.

Sleek design

[This review was collected as part of a promotion.] Love the design and the features on this built in. It is perfect for us!

Great Features

[This review was collected as part of a promotion.] So far I love my Drawer Microwave, Just moved into my new home so less than a week of use so far

Wish the Builder would have installed correctly

This is a great Microwave. The builder, The New Home Company Northern CA, installed this unit ABOVE our built in oven and it's so difficult to use it without spilling or injuring myself trying to get things in and out of it. I need a stool to see anything inside the drawer.

Sparks - another post, don’t buy!

This microwave sparks and the wheels are garbage. We’ve only had it for 2.5 years - hoping GE will do the right thing because at this point it’s a safety issue and going to catch our house on fire. So disappointing as I see others have the same issue.

Ok but I wouldn’t buy again

[This review was collected as part of a promotion.] I love the idea of this microwave but we’ve had issues since day 1. It occasionally chooses not to stay open and automatically closes before you can get your food in or out. The only way to stop it is to hold door open which doesn’t seem good for the mechanics. It also doesn’t seem to hold any programming to change power which is defaulted at 10 so things like popcorn burns before popping all the way. I also need to constantly turn mute off-...

Love all the options,

[This review was collected as part of a promotion.] Love this microwave oven drawer! wasn't sure at first, i've always had swing out doors/! but i love how this one works in my space,

Cafe stylish

[This review was collected as part of a promotion.] We are definitely learning on how to use it. Very stylish looking.

Good features - keypad needs work.

[This review was collected as part of a promotion.] We have this installed in our island and it is very difficult to see the keypad. Considering the price of this item and the fact that it is a drawer microwave,,you would think it would have a back lit keypad. Otherwise, it’s a good microwave and we like the features such as the melt feature and the sensor features.

Very easy to use

[This review was collected as part of a promotion.] Love our new drawer microwave. Only wish that the control panel could be tilted up if preferred when in use.

Beautiful and Works Great

[This review was collected as part of a promotion.] Love this microwave drawer. First purchased in stainless steel. This year I updated my kitchen and purchased second one in matte white. The cafe appliances are beautiful. This is not your grandma’s white shiny appliance…the matte white is gorgeous!