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23.9-in 1.2-cu ft 1000 -Watt Microwave Drawer ( Matte Black )

Ratings & Reviews for Cafe 23.9-in 1.2-cu ft 1000 -Watt Microwave Drawer ( Matte Black )

3.5
342
Review
 3.5 out of 5
342 Reviews


63% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers are divided on this drawer microwave. Most praise its sleek, stylish appearance and convenient drawer design that saves space and integrates beautifully into kitchen islands. However, nearly one-third report serious safety concerns: dangerous sparking, arcing, and visible bare metal exposure after 18-24 months of light use, with some experiencing failures multiple times. Many note the manufacturer is aware but refuses recalls, offering only discounts on the same model. Additional complaints include non-backlit control panels and loud drawer closure. Despite strong aesthetic appeal, the recurring safety defects and unresolved issues create significant hesitation among many potential buyers.

Customer review summary generated by AI, including incentivized reviews.
342 Customer Reviews

Very Nice Drawer Microwave

Would Recommend

Love the drawer microwave. First time with one that's not over the oven. Quiet, sleak design. My one complaint is that it is not eqipped with the wi-fi capability like the other 5 Cafe devices I bought.

June 3, 2024

From cafeappliances.com

Great Microwave!

Fits perfectly in our island. Easy and convenient to use.

May 29, 2024

From cafeappliances.com

Faulty unit

We ordered our appliances over a year ago but because of a bad contractor, our project was stalled. When it was completed in April every appliance worked except the microwave. Something about a faulty display or processor? We asked for a new one but were denied. It’s been a month and still no working microwave

May 24, 2024

From cafeappliances.com

Response from Cafe_Appliances

We're sorry to hear that your microwave isn't operating. For the best assistance with this, we recommend scheduling an appointment with our factory se... Read More

Cafe_AppliancesMay 28, 2024

Packing Material Help Up to Rough Handling!

I haven't taken it out of the box yet. We are remodeling our kitchen and they aren't ready for it yet. However, the box it came in looked pretty torn up and was very dirty. They took it out of the box and the packing material appeared intact and it looked okay. Hoping for the best but disappointed that it appeared to have received such rough handling.

May 20, 2024

From cafeappliances.com

Response from Café_Appliances

We're very sorry to hear that the package your microwave came in wasn't in the best shape. We recommend reaching out to the delivery team from your pl... Read More

Café_AppliancesMay 21, 2024

Great apppearance

Works great and it's beautiful! We will purchase more CAFE products.

May 16, 2024

From cafeappliances.com

Response from GE_Appliances

We are thrilled that you are loving your new built-in microwave. This is such a beautiful model with many great features that we are happy to hear you... Read More

GE_AppliancesMay 16, 2024

best microwave

love the unit. very convenient and extremely attractive.

May 14, 2024

From cafeappliances.com

Response from GE_Appliances

We are so excited that you are loving your new microwave. This is such a beautiful model with many great features that we are happy to hear you're enj... Read More

GE_AppliancesMay 17, 2024

Great looking and good features.

We have just installed the built-in cafe microwave and looks great! Very easy to install and set up, can't wait to start using it.

May 13, 2024

From cafeappliances.com

Response from Cafe_Appliances

Thank you for sharing your thoughts on this microwave. We think you've made an amazing choice by going with this model. We also love how easy the cont... Read More

Cafe_AppliancesMay 23, 2024

Love this microwave not the control panel

I love the sleek look of the drawer microwave. It works great. The only disappointing thing is the control panel does not light up just the clock

May 9, 2024

From cafeappliances.com

Response from Cafe_Appliances

Thank you so much for sharing your thoughts on this microwave. We think you've made an amazing choice. We're going to be passing along your feedback a... Read More

Cafe_AppliancesMay 23, 2024

Nicely designed

Would Recommend

Love the microwave ! But aesthetically to go with the rest of the café appliance handles, the built-in drawer microwave should also have a handle just for looks. It looks very plain with the rest of my café appliances!

May 8, 2024

From cafeappliances.com

Be warned. sparking / arc Issue just after 1 year

Would Not Recommend

Unfortunately, soon after the 1 year mark, I have the same sparking / arc issue that is coming from the microwave corner. This is definitely a frustrating fault that seems to need a closer look by Cafe... this would be a 5 star review but I could not recommend this model due to such a careless product design. This product should be recalled and I can't wait to see if there is going to be a class action against them.

April 27, 2024

From cafeappliances.com

Response from GE_Appliances

We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r... Read More

GE_AppliancesApril 30, 2024

Sleek and Convenient

Would Recommend

This microwave is beautiful! It’s easy and convenient for our older kids to use and it looks amazing in our new kitchen! We get so many compliments on the white matte finish as well!

April 21, 2024

From cafeappliances.com

Response from Cafe_Appliances

We’re so happy to hear that you’ve been enjoying your new microwave and that you’ve found it easy to use. We love the fantastic features this model of... Read More

Cafe_AppliancesApril 26, 2024

Sleek

Would Recommend

Absolutely amazing product, but not the controls, hard to see, no lights! For the amount of money you would think it would!

April 16, 2024

From cafeappliances.com

Response from Cafe_Appliances

We're constantly working to improve our products and will share your feedback with our product team. We know how important it is to have a microwave t... Read More

Cafe_AppliancesApril 19, 2024

Easy to use

Would Recommend

We love all our GE appliances. They compliment our design perfectly.

April 11, 2024

From cafeappliances.com

Response from Cafe_Appliances

We’re so happy to hear that you’ve been enjoying your new microwave and that you’ve found it easy to use. We’re sure that you’ll continue to get many ... Read More

Cafe_AppliancesApril 17, 2024

Cafe Microwave review

Would Recommend

This is a truly great appliance, so quite and reliable for us.

April 9, 2024

From cafeappliances.com

Response from Cafe_Appliances

Thank you for taking the time to provide us with your feedback. We are joyful to hear that you are loving your new microwave. This is such a beautiful... Read More

Cafe_AppliancesApril 17, 2024

Great!

Would Recommend

It's great, but I do wish it had a lighted panel for easier viewing of it.

April 7, 2024

From cafeappliances.com

Response from Cafe_Appliances

We’re so happy to hear that you’ve been enjoying your microwave. We love the fantastic features this model offers, and its attractive appearance means... Read More

Cafe_AppliancesApril 10, 2024

Elegant, beautiful addition to kitchen

Beautiful Great appliance difficulty getting new bars and knobs

April 3, 2024

From cafeappliances.com

Love it, but having a problem after 3 times using.

Would Recommend

I re really love the look of this microwave and the whole cafe collection. The microwave was recently installed and worked, we used it only 3 times and the 4th time, I hit the door close button and then the add 30 second button and the power went completely off. The plug into the outlet is grounded and the outlet is working. I tired the re set to no avail. Having the installer come back, but I am worried that the unit is defective. Is the other side of the power cord ( that I don’t have access t...

March 26, 2024

From cafeappliances.com

Works great and looks great

Would Recommend

It looks beautiful, works great, and I love that I can lock the settings on it so my young kids can’t press the buttons!

March 25, 2024

From cafeappliances.com

Great microwave

Would Recommend

The reheat functions all work well The baked potato function works well The beverage heating works well

March 25, 2024

From cafeappliances.com

Love it!

Would Recommend

Great microwave and I love the look and all the features.

March 25, 2024

From cafeappliances.com