
Ratings & Reviews for Cafe 10 -Cup Programmable Residential Drip coffee maker with Automatic Shut-Off ( Matte Black )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the sleek, elegant design and impressive brewing performance, with many highlighting customizable brew strength, water temperature, and smartphone app control as standout features. However, a notable group reports serious durability concerns, including peeling carafe handles, corrosion, and complete machine failure within 12 to 24 months of use. Several mention difficulty obtaining replacement carafes and express frustration with unresponsive support for defective units. Despite these reliability issues, most customers find the design and brewing quality compelling, though some question the value given the premium price point.
Customer review summary generated by AI, including incentivized reviews.Gorgeous coffee maker
Looks gorgeous in my white kitchen; a little glitchy to turn on but the asthetics trump it. The coffee cup is heavy
From cafeappliances.com
Good looking to start
Would Not RecommendGot this to add with my appliances not worth the money so sad it looked good in my kitchen until I used it. It does not get clean stains so easy not a value. Too bad the plastic is cracking.
From cafeappliances.com
Not worth the price
Would Not RecommendNothing impressive about it considering the price. It is pretty just not worth the price.
From cafeappliances.com
We are going to pass your comments about the price over to our internal team to review. Thank you for sharing your comments, we're glad to see you are... Read More
Great coffee, design could use some work
We had a problem with the original one we bought. I failed within the first couple of weeks. The Descale light came on and would not reset, it showed Medium, even though we never changed it from Gold, but GE was great about replacing it. The new one has been working properly so far and hopefully will continue to do so. It makes excellent tasting coffee when set to Gold. The only complaints are the water reservoir doesn't come off to make cleaning easy and because of the thick insulated wall...
From cafeappliances.com
We are glad to see that you worked with us and got a replacement. We're going to pass your comments about the reservoir over to our product team to re... Read More
Fantastic coffee maker with one problem
Would RecommendCarafe retaining water between layers of insulation Otherwise great product Trying to figure out how to get carafe replaced due to defect
From cafeappliances.com
We're here to support you with your coffee maker. We do see that you've been working with our service team to get the issue resolved. Please continue ... Read More
Good looking.
Would RecommendIt is quite good looking. the features are nice and intuitive. My 2 critiques are that it really doesn't keep the coffee warm after the first cup (at the highest temperature), and it doesn't release all the coffee at the end without removing the top.
From cafeappliances.com
We are happy to hear that you are enjoying your new coffee maker so far. As we continue to make improvements to our appliances, your feedback is extre... Read More
Descaling Directions in Booklet Incorrect
Would RecommendI attempted to descale my coffeemaker according to the directions in the booklet. I spent two hours descaling (I thought I was, anyway.) but to no avail. Apparently, the directions in the booklet are incorrect. I found the following directions in one of the reviews on this site. “I ran into this when following the instructions in the manual, which are wrong. When descaling you do not send the machine through the brew process, as stated on page 14 of the manual. Instead, press the strength butto...
From cafeappliances.com
Cafe Collection Coffeemaker
Would RecommendLove this machine it brews a great cup of coffee effortlessly. It is also very beautiful on my counter
From cafeappliances.com
Worked great until suddenly stopped working at all
Would Not RecommendWorked great until one day it stopped brewing and now we are in a warranty claim.
From cafeappliances.com
We see that you are working with our team for assistance with your warranty, and we are confident that they will provide you with the next steps to ta... Read More
Good coffee, bad carafe
Would Not RecommendThe machine itself is good but, as others have noted, the finishes on the carafe handle are flaking off.
From cafeappliances.com
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r... Read More
Good machine but terrible carafe
The coffee machine itself works well, but the carafe is terrible. After using it for only a few years, the material around the handle is separating and falling apart. Pretty soon it will be so bad that I won't be able to use the machine at all anymore. When I ordered this machine I was hoping it would be the last coffee machine I would ever need, but it looks like I'll be shopping for a new model soon.
From cafeappliances.com
We know the importance of an appliance and its parts operating as expected. Since you are no longer under warranty, we advise you to replace your cara... Read More
Bad carafe
Would Not RecommendThe machine makes good coffee but the thermal carafe is terrible. After only 2 years , the finish on the handle separated leaving sharp end. Now it is corroded.
From cafeappliances.com
We'd like to assist you with the carafe of your coffee maker. One of our team members will contact you via email shortly to gather more details. Kindl... Read More
Good coffee, bad descaling.
Would Not RecommendNo issues until descaling then I was unable to get the machine to restart normally. Apparently from the reviews this is a common issue. One suggestion for fixing the issue was to send it for professional repair. Likely won’t do that or buy another GE Cafe either.
From cafeappliances.com
We'd like to assist you with the operation of your coffee maker. A member of our team will reach out to you via email to gather more information. Plea... Read More
Carafe Handle Not Good
Coffee taste great. Handle cover material started to peel after 6 months.
From cafeappliances.com
We're glad to hear that you are satisfied with the coffee. However, we'd like to provide some assistance with the carafe. An agent is going to be reac... Read More
Good coffee, but not worth the expense
Would Not RecommendI’ve had mine for 3 years now and unfortunately it’s very disappointing for its cost. There are multiple announces with unmanaged condensation. The grounds basket housing condensates and makes a mess, the grounds lids condensates and makes a mess, the reservoir lid condensates and makes a mess. Also, the LED display is beginning to get blank spots. There is no WiFi info or control over the warming plate (2 hours with no control or even a timer) Lastly, the glass carafe doesn’t pour driples...
From cafeappliances.com
We'd like to assist you with your coffee maker. The lid on the brew basket is designed with a tight fit to capture all of the steam created in the bre... Read More
Metal handle peels off
Would Not RecommendGreat drip coffee maker..... until, the metal handle on the carafe finish begins to peel. It is sharp and resulted in a finger laceration. The company refused to replace it. Distinct by POOR design!
From cafeappliances.com
We're sorry to hear that the handle of your coffee maker resulted in a finger laceration. We'd like to assist you and gather additional information. O... Read More
Makes great tasting coffee
Would RecommendThis coffee maker makes excellent coffee and is easy to use. Love that I can start it in the bedroom and get a notification when brewing is finished before going downstairs to the kitchen. The carafe keeps the coffee hot for over two hours.
From cafeappliances.com
Not that so good
This is a good drip.i had a bunn for about 10 years and I find this make similar but do not recommend if you are not seeking a short life one that will look terrible within a year.
From cafeappliances.com
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r... Read More
Great but handle always rusts.
Beautiful machine except that the handle rusts and breaks- this has now happened with 2 replacements. I see that many others have complained about this- there is clearly a defect and no fix from the company except to keep buying replacements until they rust and break again.
From cafeappliances.com
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r... Read More
Coffee Tastes Great with Bad Handle
We really like this coffee maker other than the issue that happened this morning. There's a rust forming at the handle and it became the weak spot and broke off. Will have to use it without the handle until we decide to buy the replacement at some point..
From cafeappliances.com
We're sorry to hear that your coffee maker handle broke and we'd like to assist. An agent is going to be reaching out to you via email. Please be on t... Read More
We want to provide assistance with the plastic cracking on your coffee maker. We need to gather some further information from you. An agent will be re... Read More