
Ratings & Reviews for Cafe 10 -Cup Programmable Residential Drip coffee maker with Automatic Shut-Off ( Matte Black )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the sleek, elegant design and impressive brewing performance, with many highlighting customizable brew strength, water temperature, and smartphone app control as standout features. However, a notable group reports serious durability concerns, including peeling carafe handles, corrosion, and complete machine failure within 12 to 24 months of use. Several mention difficulty obtaining replacement carafes and express frustration with unresponsive support for defective units. Despite these reliability issues, most customers find the design and brewing quality compelling, though some question the value given the premium price point.
Customer review summary generated by AI, including incentivized reviews.Pretty but dumb- Find something else.
Would Not RecommendThis is a very pretty coffee maker. The advantage stops there. Its brain is over complicated, and like an over tired preschooler, it easily gets confused and refuses to function. Stumble out of bed for coffee? Wait… what temperature did you want?….oh, you wanted me to make the whole pot, and not just 3 cups?…..let me think….Ill just spin here for a few minutes….naw. No coffee yet…. Unplug me and come back in a minute….Ok. I’m back…How many cups? what strength?….spin….wait….how strong?….spin……………...
From cafeappliances.com
Love this coffee maker 🤩
Would RecommendLove this coffee maker! My favorite thing is being able to choose the temperature! Never have seen that feature. Finally a nice and hot cuppa in my own home!!
From cafeappliances.com
The temperature feature is definitely an innovation one! We are so excited that you are enjoying this feature and its delicious brewing results. This ... Read More
Poor finish on carafe
The finish on the carafe peeled away I think the quality control on an expensive item Like this would be a lot better
From cafeappliances.com
We would like to assist you with this carafe and gather some additional information from you. An agent will be reaching out to you via email. Please r... Read More
Stopped working.
We have had the product for about one year and it stopped working. When we set the amount of water and start, it makes a small clicking noise and nothing happens. For this expensive coffe make to last a year is completely unacceptable.
From cafeappliances.com
We want to help you with your coffee maker not working. We are going to reach out via email to gather further information. Please reply at your earlie... Read More
Hope you enjoy coffee grounds
Would Not RecommendLoved this coffee pot when we first used it at a VRBO but after buying one there's regrets. Love how coffee stays warm in the carafe for hours and the speed at which is brews, but maybe the speed is its downfall. When using the manual and scoop provided with their ratio of grounds to water the grounds overflow consistently regardless of paper filter or a screen. The bloom head is covered and grounds are everywhere in the coffee. We've tried multiple times to adjust the amount of scoops, the bra...
From cafeappliances.com
We’re glad to hear you appreciate the coffee staying warm in the carafe and the brewing speed, and we’d like to address any issue you’re having. We re... Read More
Poor quality
Would Not RecommendThe handle is peeling. I have a cafe gas range that is also falling apart. Maybe the cafe line is the problem.
From cafeappliances.com
We want to help you with your coffee maker's carafe. We are going to reach out via email to gather further information. Please reply at your earliest ... Read More
Nice!
Would RecommendThis is such a nice coffee maker. Easy to setup and use. Coffee has a great flavor and no "burnt" taste. The carafe keeps the coffee hot for a bit more than 2 hours. So far, we love everything about it. Did I mention how nice it looks on the counter? Matches my other Cafe' appliances perfectly. A little expensive, but very happy with our purchase.
From cafeappliances.com
We are glad to hear you are enjoying your new Café coffee maker. We are confident this will be a fast favorite in your kitchen for many years to come!... Read More
Coffee temperature is not hot as advertised
I purchased the Cafe drip coffee maker because it says that you can select the temperature for brewing up to 205 degrees but the coffee is 160 degrees as soon as it is brewed. I have to heat it in the microwave after it brews to get it hotter. I had coffee at a friend's house and noticed that it was hot like I prefer and she had a Mr. Coffee drip maker - will try that brand next time.
From cafeappliances.com
We'd like to assist with your coffee maker's brew temperature. The first step we recommend is to download our SmartHQ app to make sure the software is... Read More
Pretty but doesn’t work with Alexa as stated
Beautiful looking but directions on connecting to wifi are missing steps and impossible to work with Alexa as it advertises. People answer help lines but i got zero help in resolving Alexa issue.
From cafeappliances.com
We'd like to help out with connecting your coffee maker. We recommend contacting our connected home support team at 1-800-220-6899 or by emailing conn... Read More
Sleek and nice appearance and makes a great cup of
Would RecommendI just want to let you know I enjoy the café small appliances I now have the toaster the coffee maker and the toaster oven all in black looks very nice I've had a pretty good
From cafeappliances.com
Sleek design- makes coffee fast!
Would Recommend[This review was collected as part of a promotion.] Very clean and fast. Great product and highly recommended.
From cafeappliances.com
SweepstakesWorthless product
Would Not RecommendWe only used our coffee make a few times and it went into a descale mode; it doesn’t brew coffee anymore. It only descales; the only function that works. We have had it on the counter for a long time to match with the rest of the Cafe appliances, and now considering throwing it away. If zero star was an option, that would be my rating of this product. I have spent numerous hours researching on how to fix it, but I’ve been unsuccessful.
From cafeappliances.com
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest ... Read More
Great value
Would Recommend[This review was collected as part of a promotion.] This is a major upgrade fro our conventional drip coffee maker. The warming plate was very inaccurate and was causing our coffee to taste bitter. The key to this model is the thermal carafe. Our coffee is heated only once during the brew process and transferred to the carafe. The coffee stays warm for nearly 3 hours.
From cafeappliances.com
SweepstakesSubpar
The app did NOT work properly while setting up the connection with the coffee maker. It was only until bluetooth was activated (after googling online for 30+ minutes) that the connection was established. Horrendous interface. The brewing is also not as smooth as a traditional (simple) coffee maker. Overall, this is not worth its selling price.
From cafeappliances.com
We'd like to help improve your experience. If you have any issues with the app or the Wi-Fi connection, please reach out to our Connected Home Support... Read More
GREAT COFFE MAKER/issues peeling handle
THIS IS A GREAT COFFEE MAKER. The only issue I have is that the copper handle is peeling. It is an eye sore as I have all the GE Cafe appliances in my kitchen and this is the only one with blemishes. it is very disappointing as the coffee maker was not cheap. The peeling copper is the only reason I did not give this product 5 stars. I would love the company to "make this right" for all the customers having this same issue.
From cafeappliances.com
We're glad to hear you're overall happy with your coffee maker, and we'd like to look into this issue you're having with the handle peeling. We'll be ... Read More
Same as above
Coffe stays hot for hours. No sludge in the bottom of the pot or in a cup.
Verified Purchaser
Best Coffee spot Ever
Would Recommend[This review was collected as part of a promotion.] This coffee pot made us Best cup of coffee I ever had!!
From cafeappliances.com
SweepstakesCoffee grounds in the carafe
Coffee grounds continue to seep into the carafe when using the maximum amount of recommended coffee ground scoops for the maximum amount of water for 10 cups of coffee. The heating element (hot plate) is inconsistent in the amount of time it stays on after brewing.
From cafeappliances.com
We would like to help and provide some guidance. We recommend a medium grind coffee. Any finer grind than that can lead to overflow of coffee grounds.... Read More
Excellent brew
Love my coffeemaker. Fast, accurate, delicious Coffee
From cafeappliances.com
Would not repurchase - White Stains
Would Not Recommend[This review was collected as part of a promotion.] The coffee tastes good, but I probably would not buy this coffee maker again as there are a few things I do not love about it. First, the water tank is not removable, so is less convenient to fill than our previous machine. Second, we purchased the white machine, and coffee has already stained the carafe and "plate edges" where the carafe sits. Lastly, we often are brewing 10 cups in the morning following the instructions noted with the include...
From cafeappliances.com
SweepstakesYour feedback is very important to us and we will pass your comments about the color and and design features of your unit to our product team so they ... Read More
We'd like to assist with your coffee maker not functioning properly. A member of our team will reach out to you via email to gather more information. ... Read More