Ratings & Reviews for Master Forge 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the straightforward installation and realistic, attractive appearance with abundant flames and natural-looking logs. Many report strong heating performance and appreciate the remote thermostat convenience. However, a substantial group experiences critical failures: pilot lights won't ignite consistently, thermostats fail to shut off at set temperatures, and units remain on indefinitely. Some report gas buildup causing flare-ups and flame ignition issues. Additional complaints include loud popping sounds, missing hardware, and battery sensitivity. Despite strong appeal for those with proper function, persistent operational problems significantly undermine overall satisfaction.
Customer review summary generated by AI, including incentivized reviews.No problems, nice looking
Would RecommendEasy to install, very effective and nice looking
Verified Purchaser
Easy to connect and assemble.
Would RecommendEasy to assemble. Hooked it up and did not realize there was a cap on the connection. Other than that it actually pretty nice
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
check the wheel that changes from nat. to propane
Would Recommendeast to install works great no problems
Verified Purchaser
No electricity, no problem. Stay warm!
Would RecommendI chose this one because it has a remote start. Easy to operate looks beautiful in your fireplace.
Verified Purchaser
No remote
Would RecommendBeautiful set of logs no negative issues works like intented to ,actually much better than my original fireplace logs when cabin was built ,minus the remote control which is a great feature. This model dosent have . However the thermostat setting works properly ,depending set at 1-5 clicks on and off when temperature is reached. I highly re ommend these logs .
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Hello, thank you for reaching out. Our customer service team is on standby to provide replacement part support for your remote. Please feel free to g...
Easy Replacement
Would RecommendSuper easy to install. Heats the house right up!! Can't beat it for the price! I had to buy the attachment kit and a reducer. More importantly... The wife is happy!
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat
Hello, thank you so much for your 4-star review! We’re thrilled to hear that you had a great experience. Our customer service team is always here to ...
Doesn't work
It doesn't work
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Hello, Thank you for reaching out. Our customer service team is on standby to provide troubleshooting support for your log set. Please feel free to g...
Lowes stands behind the products they sell.......
Would Recommend1st purchase was a dud. returned. 2nd log set was/is perfect. 30 minute install......
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Easy set up!!
Would Recommendnothing
Verified Purchaser
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3. We're truly grateful for your thoughtful review. Customer satisfaction feedback is incredibly valuable to us, as it helps us enhance o...
Gas heat
This log set is nice, it looks good and works good enough. If the pilot flame was adjustable, the ignition process would be better, as it is, the gas builds up a bit before igniting and creates a bit of a flare up.
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
We sincerely appreciate your thoughtful review. Customer feedback is incredibly valuable to us, as it helps us continuously improve our products and ...
Would not recommend
Would Not RecommendPiolet light would not stay lit
From 19.75-in 30000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat Verified Purchaser
Hello, thank you for reaching out. Our customer service team is on standby to provide troubleshooting support to resolve your pilot light issue. Plea...
Don’t buy
The unit won’t light I cannot get service going to have to return
Verified Purchaser
Hello, thank you for reaching out. Our customer service team is on standby to provide detailed technical assistance. Please feel free to give us a ca...
We sincerely appreciate your thoughtful review. Customer feedback is incredibly valuable to us, as it helps us continuously improve our products and ...